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The hub of the agency wheels. Master of process. Champion of problem-solving. The driver of meaningful solutions to business problems and is an enthusiastic enabler of creativity. Facilitator of the when, how, where, and…
The Template Specialist manages the quality and configuration of document templates while consulting directly with clients to meet their drafting needs. They also collaborate with internal teams to integrate AI-assisted drafting and maintain a vast library of legal forms.
Requirements
Candidates should have at least 3 years of experience in a legal support role with hands-on document drafting expertise. Proficiency in document automation tools and a strong ability to manage client requirements are highly preferred.
Full job description
About the Job
Are you a paralegal or legal assistant who loves creating polished documents, solving tricky formatting challenges, and finding smarter ways to work? At Smokeball, you'll combine your legal expertise with technology to help law firms build better document automation and AI-powered drafting solutions.
As part of TemplateLab, one of Smokeball's premium document drafting solutions, you'll work directly with law firms to understand their document needs, transform those requirements into high-quality templates, and ensure every deliverable meets our exceptionally high standards. You'll also be the final quality checkpoint, reviewing and signing off on work configured by our freelance team before it reaches clients.
The best part?You’llset the standard, not just follow one.You’llshape how templates are built,delivered,andimproved, and work closely with clients todeterminewhethertraditional templatesor AI-assisted drafting best servestheir use case. As the technical expert your colleagues rely on,you’llpartner with Legal Engineers, Product, and client-facing teams tosurface client needs, shape decisions,andsharpen the tools behind the work.
One more thing... We're hiring two roles, one junior and one more experienced. So, if you're excited about the role but don't tick every box below, we'd still love to hear from you. We care just as much about curiosity, potential, and a willingness to learn as we do about experience.
This is a hybrid role based in our office in Chicago, IL. All Chicagoland employeesarerequired tobein the office onWednesdaysandThursdays.
Key Responsibilities
DocumentTemplates, Quality & Delivery
Consult with clients whopurchasecustom template packages,gathering their requirements, translating them into clear build instructions,uploading templates into clients’accountsand testing them,and owning improvements through the post-completion feedback period.
Executetemplate building andtemplatequality assurancebased onstandardsset forall document templatesolutions(court & authority forms, starter templates, and customtemplates).
Troubleshootcomplex technical issuesandserveas the final decision-maker on template readiness before release to clients.
Research, design, build, andmaintaincourt captions across areas of law andjurisdictionsusing Smokeball’s configuration application, includingcollaboratingwith clients tocapturecaption needs.
Configure and deliver new-firm letterhead during onboarding, along with paid letterhead customizations, building reusable solutions that control formatting andbehavioracross templates.
Work closely with the Legal Product Operations Manager tomaintainand evolveSmokeball’s library of 20,000+ court and agency forms, using client usage data and jurisdictional changes to prioritize what to add, update, or retire.
Liasewith our team of template-building contractorsbyanswering questions,reviewing work,and providing feedback.
Collaboration, AI & Continuous Improvement
Adopt emerging AI and automation tools to accelerate templatedevelopment andhelp decide which documents are best kept as traditional templates versus AI-assisted drafting.
Partner with Legal Engineers, Product, andClient Successto resolve issues, improve tooling and workflows, and reinforce quality standards.
Define and evolve template quality standards, surfacing gaps and risks and driving process improvements that reduce rework and scale over time.
Skills & Experience
3+ years in a law firm (1–30employees)in alegal support role (e.g. paralegal or legal assistant), with hands-on experience drafting legal documentsand/or court forms.
Experience with document templates, document automation tools, or form building/configuration — strongly preferred.
Confident working directly with clients: gathering requirements, managing follow-up, and setting realistic expectations.
Exceptional attention to detail anda track recordof highlyaccuratework in a detail-oriented environment.
Strong ownership and judgment — able to work independently, act with urgency, and hold a high bar for quality.
Curious,adaptable, and excited to use AI tools to work more efficiently.
Bachelor’s degree,Associate’sdegree, or equivalent professional experience.
Nice to Have
Experience with Smokeball or a similar legal practice management platform.
Experience working with outsourcing teams or reviewing delegated work.
Familiarity with multiple areas of law and their document workflows.
Experience using AI in a work context,bothfor document draftingand to streamlineday-to-daywork.
Compensation
Jnr Template Specialist: $70-$80k
Template Specialist: $80- $90k
What'sin it for you?
💵Competitive Salary
💹Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!
Why do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn morehere!
*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race,color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
Ifyou’reexcited about this role, we encourage you to apply even if your experiencedoesn’tcheck every box.
Cloud-based legal practice management software enhanced with AI. ✨ Run your best law firm with Smokeball. 👟
Industry
Software Development
Company size
51-200 employees
Founded
2011
Headquarters
Chicago, IL
LinkedIn followers
8,574
Total funding
$30M
Smokeball is a global practice management powerhouse with a commitment to transforming legal practices through innovation. The all-in-one cloud-based platform empowers firms to enhance productivity, manage compliance, unlock revenue, and deliver exceptional client care. Founded by passionate legal minds dedicated to making law life easier, Smokeball's hands-on approach and exceptional support define its role as a trusted advisor in the legal tech industry. For more information, visit www.smokeball.com
Offices: 200 W. Adams Street, Suite 1450, Chicago, IL 60606, US · 20 Bridge Street, Level 8, Sydney, NSW 2000, AU
How many Administrative jobs are open in Chicago, IL right now?
There are currently 3,346 open administrative positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chicago, IL?
Companies currently hiring include Chicago Public Schools, Northwestern Medicine, Becker Friedman Institute for Economics, Ann & Robert H. Lurie Children's Hospital of Chicago, UChicago Medicine Ingalls Memorial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chicago, IL?
Yes — 836 of the 3346 open administrative positions offer remote or hybrid work (142 remote, 694 hybrid).
How do I apply for Administrative jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.