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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
You will lead the design and delivery of an AI-first operations ecosystem while overseeing global supply chain and customer experience functions. This role involves driving operational excellence across international markets by influencing local teams and implementing scalable digital solutions.
Requirements
Candidates must have 5-10+ years of experience in a blend of operations and digital product or software engineering. A demonstrated track record of building or owning AI/automation products in an operational context is required.
Full job description
About Us
JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move. Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles. The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys. By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide. Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.
Lead the design and delivery of JOLT’s AI-first Operations ecosystem — while overseeing Global CX and Supply Chain. This is a role which combines operational leadership with building AI and Automation solutions to operational problems. You will be hands on tools building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working. JOLT operates ~2,600 EV charging/OOH advertising stations across the US, Canada, UK, Australia, and New Zealand. This role is based in the US or Canada.
\nOperations AI Delivery Lead
Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring
Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations
Global CX and Supply Chain
Own and lead Global Supply Chain and Customer Experience Operations — setting strategy, leading a small team, owning KPIs, and driving continuous improvement
Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
Global Customer Experience at JOLT relates to driver support via digital and contract centre channels
Local Operational Excellence
Drive operational excellence and best practices across global markets by influencing local Operations Managers
Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
Drive Continuous Improvement projects across global markets
Required Skills
Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
Experience influencing and leading operational teams, ideally in a global context
Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
Digital Product management experience a plus
Previous experience
5–10+ years in a blend of Operations and Digital Product or Software Engineering — we are looking for someone who has led operations and built / owned the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment
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To Apply
We're trying to make a difference at JOLT and need entrepreneurial team players who can problem-solve and thrive in ambiguous environments. Even if you don't think you're the perfect fit - that's ok! If you're passionate about what we're doing at JOLT, we want to hear from you!
Our customers come from all backgrounds and it's important that our staff do too. If you think you could add value to our organisation, apply now and let us know why JOLT is the right fit for you.
JOLT is accelerating the transition to electric vehicles through the world's largest EV charging and digital out-of-home media network.
Our mission is simple: make it faster, easier and more affordable for people to switch to EVs by delivering convenient charging where people already live, work and shop.
Built around every charging session is an integrated media and audience platform. Through our digital out-of-home network, first-party audience intelligence and measurable advertising solutions, we connect brands with both broadcast and verified audiences during high-intent moments in the real world.
By bringing together charging, media and data, we're creating a platform that benefits drivers, advertisers, communities and the future of cleaner cities.
Offices: Sydney, New South Wales 2000, AU · London, GB · New York, New York, US · Auckland Central, Auckland 1010, NZ · Toronto, Ontario, CA
EV ChargingRenewable InfrastructureadvertisingOutdoor advertisingEnergyRenewable EnergyRenewable Energy InfrastructureElectric Vehicle Charging InfrastructureAdvertising technologyData