This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and pro…
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Full-time
high school
Posted 55d ago
~40 hrs/week
Responsibilities
Responsible for managing patient check-in and check-out processes using EPIC, including verifying demographics and collecting co-payments. Coordinates communication between patients, physicians, and nurses while ensuring accurate documentation and financial reconciliation.
Requirements
Requires a High School Diploma or equivalent. Candidates must be able to handle administrative front-desk tasks and provide excellent customer service in a clinical setting.
Full job description
This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.
Essential Functions:
Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
Documents all relevant patient information in EPIC to support clear communication within the clinical team.
Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.
High School Diploma or Equivalent
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.