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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$96k–$174k/yr
Full-time
bachelor degree
Healthcare, 401K Savings Plan, Company Holidays, Paid Time Off, Sick Time, Parental Leave
Posted 51d ago
~40 hrs/week
Remote in Ottawa, Ontario, Canada
Responsibilities
Act as a dedicated technical advisor for customers using Akamai Cloud Compute solutions to drive adoption and business value. Collaborate with internal product and engineering teams to resolve challenges and optimize customer cloud strategies and AI workloads.
Requirements
Requires a Bachelor's degree and 8 years of relevant experience in cloud computing, infrastructure, or customer success roles. Must possess strong knowledge of cloud architecture and AI inferencing technologies with proven ability to manage executive stakeholder relationships.
Full job description
Are you excited to work with innovative cloud and AI technologies?
Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?
Join Akamai's Cloud Solutions Group
Akamai Cloud Solutions is helping organizations build, deploy and scale modern applications closer to users while optimizing performance reliability and cost. Our portfolio includes Core Compute, Edge Compute, and Qualified Compute Partner solutions, enabling customers to support everything from traditional enterprise workloads to next-generation AI inferencing and agentic applications. Our team is made up cloud, infrastructure, and customer success professionals who are passionate about helping customers innovate and grow. We're always looking for talented individuals who bring fresh ideas and a customer-first mindset.
Partner with the best
Use your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions while accelerating adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.
As a Senior Technical Account Manager, you will be responsible for:
Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
Guiding customers on aI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
Driving customer success through regular business reviews, technical consultations, and proactive engagement
Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth
Do what you love
To be successful in this role you will:
Have 8 years of relevant experience and a Bachelor's degree or its equivalent
Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
Demonstrate a strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies
Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
Demonstrate strong communication, presentation, and consultative problem-solving skills
Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$96,400 - CA$173,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
At Akamai, we make life better for billions of people, billions of times a day.
Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online.
Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world.
With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences.
Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day.
Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation.
Want to power and protect life online, by solving the toughest challenges?
Be part of an amazing team.
Let’s connect:
LinkedIn: https://www.linkedin.com/company/akamai-technologies
Twitter: https://twitter.com/Akamai
Blog: https://www.akamai.com/blog
Offices: 8 Cambridge Center, Cambridge, MA 02142, US · 3125 Clearview Way, San Mateo, CA 94402, US · 352 Park Avenue South, 8th Floor, New York, NY 10010, US · Pfingstweidstr. 60, Zurich, 8005, CH · First Floor, Charta House, 30-38 Church Street, Staines, UK TW18 4EP, GB
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