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Full-time
Full Benefits Package, Remote Work Opportunity, Flexible Scheduling, Professional Development, Advancement Opportunities, Training Program
Posted 53d ago
Apply by Sep 12
~40 hrs/week
Remote in United States, Canada
Responsibilities
The role involves managing inbound and outbound calls to guide union and association members through their benefit program options. Responsibilities include conducting virtual appointments, assisting with applications, and maintaining accurate digital records.
Requirements
Candidates should be strong communicators who are professional, organized, and comfortable using online forms and video platforms. Legal authorization to work in the U.S. or Canada is required, though previous experience is helpful but not mandatory.
Full job description
About the Opportunity
For over 60 years, our organization has supported working families by providing supplemental benefit programs through partnerships with unions, associations, and member-based groups across North America and internationally.
Our mission is to help individuals and families better understand the benefit options available to them, especially when traditional workplace coverage may not provide complete protection. We focus on delivering clear information, reliable support, and a professional experience from the first conversation through the completion of each application.
We believe in doing meaningful work, treating people with respect, and helping members feel confident when reviewing their available coverage options.
What You’ll Do
In this role, you will connect with union members and association members who have requested information about their benefit programs. You will guide them through available options, answer questions, and help ensure all required information is reviewed and completed accurately.
Daily responsibilities include:
Managing inbound and outbound calls with members who have requested information
Scheduling and conducting virtual appointments to review benefit options
Explaining programs, eligibility, and next steps in a clear and professional manner
Assisting with forms, applications, and required documentation
Maintaining accurate digital records and ensuring completed files are reviewed properly
Participating in training, coaching, and mentorship sessions
Working closely with team members and leadership to provide consistent member support
This is a fully remote position where you will use online systems, phone communication, and video meetings to support members from start to finish.
Who We’re Looking For
This opportunity is ideal for someone who enjoys helping people, communicates clearly, and takes pride in providing a positive and professional experience.
We are looking for individuals who are:
Strong communicators with great listening skills
Professional, patient, and respectful
Organized and detail-oriented
Reliable, motivated, and open to learning
Comfortable using computers, online forms, and video meeting platforms
Able to work well independently and as part of a team
Legally authorized to work in the U.S. or Canada
Previous customer service, sales, administrative, or client-facing experience is helpful, but not required. Full training is provided.
What We Provide
We offer a supportive remote work environment with training, mentorship, and long-term growth opportunities.
You’ll receive:
Full benefits package after onboarding
100% remote work opportunity
Flexible scheduling options
Professional development and advancement opportunities
Complete training program with ongoing mentorship
Support from an experienced leadership team
Annual incentive trips for qualifying team members to destinations such as the Bahamas, Cancun, and Las Vegas
We provide the systems, training, and guidance needed to help you succeed while giving you the flexibility to build a long-term career from home.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Offices: 1200 Wooded Acres Drive, Waco, TX 76797, US
The only provider of supplemental benefits to organized laborWe visit thousands of families each yearand One of the most lucrative Agent compensation programs in the industryHealth CareLife InsuranceInsuranceFinancial Services