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Skills: Sales leadership, Coaching and mentoring, Credit granting, Operational effectiveness, Business development
Commercial Services Support Officer (6 Months Term)
Ottawa, Ontario, Canada · On-site
$23/hr–$25/hr
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Skills: Sales, Cross-selling, Up-selling, Financial Needs Assessment, Customer Service
Company: Alterna Savings & Credit Union Ltd. Job Type: Full-time Target Salary Range: $46,000 - $50,000 The compensation for this position is determined by a combination of skills, experience and is aligned to the market…
Job Type: Full-Time / Part-Time / Contract / Casual] Vacancy Status: This posting is for an existing vacancy Target Salary Range: $ 45,255- $55,000 The compensation for this position is determined by a combination of ski…
Skills: Credit Operations, Mortgage Documentation, Financial Analysis, Microsoft Excel, Microsoft Word
Company: Alterna Savings & Credit Union Ltd. Location: 319 McRae Ave, Ottawa, ON Job Type: Full time Target Salary Range: $53,000 - $60,000 The compensation for this position is determined by a combination of skills, exp…
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Lending Program Manager (Project Management Focus)
Ontario, Canada · On-site
$77k–$87k/yr
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Company: Alterna Savings & Credit Union Ltd. Location: 800 Bay Street , Toronto ON M5S 3A9 Job Type: Full time Target Salary Range: $48,000 - $55,000 The compensation for this position is determined by a combination of s…
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Skills: Product Design, UX/UI Design, Figma, Prototyping, User Research
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$60k–$65k/yr
Full-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The Mortgage Retention Specialist manages the mortgage renewal journey to retain existing business and grow the mortgage portfolio. They identify opportunities to cross-sell additional financial products and provide expert advice to members regarding residential mortgage financing.
Requirements
Candidates must have post-secondary education and at least 5 years of experience in credit granting or recommending for loans and mortgages. Proficiency in financial applications and knowledge of mortgage industry guidelines are required, with bilingualism in English and French preferred.
Full job description
Job Type: Full-Time
Vacancy Status: This posting is for an existing vacancy
Target Salary Range:$60,000-65,000
The compensation for this position is determined by a combination of skills, experience and is aligned to the Market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.
Scope of Position
The Mortgage Retention Specialist supports Alterna’s Retail division by providing its membership with excellence in service and advice pertaining to residential mortgage financing and where possible identifies opportunities for referrals to its retail division for personal loans, locs, account packages, investment and wealth management products and services.
The mortgage Retention Specialist is responsible for the entire mortgage renewal journey with a goal of retaining and growing the mortgage business. They are responsible for outreach and connection of their book of business with a goal of upselling identifying additional opportunities and deepening member relationships.
Major Responsibilities
Responsible for ensuring retention of existing mortgage business within a specified target rate
Shall adhere to established risk management practices throughout the mortgage renewal and retention process. This includes assessing member circumstances for financial suitability, ensuring compliance with regulatory requirements, and escalating any identified risks
Ability to up sell and cross sell through opportunity spotting additional member solutions including credit, investment and banking products and services and achieving assigned sales targets
Accountable for ensuring mortgage business remains with Alterna by negotiating and offering competitive rates
Excellent understanding of all Alterna credit and deposit products
Provides mentoring/guidance to branch retail staff to assist them with closing the member solution
Subject matter expert in loan and mortgage solutions with strong knowledge of industry and competition
Completion of the monthly mortgage renewal lists including automatic renewals as well identifying opportunities to increase member mortgage balances by assisting members with residential mortgage refinancing requirements.
Effective management of member requests for mortgage payouts and mortgage information
Understands and adheres to all regulatory and audit requirements
Work in collaboration with Retail Division, Business Development,
Provides education and advice to members on transactional banking and investment and credit situations
Expectations / Outcomes
Sales plans are achieved through identifying additional needs and referring to the appropriate banker.
Targets and goals achieved as per annual performance agreement.
Provides exceptional member experience with each interaction
Willing to work flexible hours that may include evenings (to 8:00pm) and Saturdays
Education/Certifications/Experience
Bilingual (English & French) Preferred
Post-secondary education and related experience in a financial institution
Experience in a member service-related position at Alterna Savings or at another financial institution
5 years of credit granting/recommending experience for loans, lines of credit and residential mortgages
Experience and knowledge of the mortgage brokerage industry
Proven sales experience
Knowledge / Skills / Competencies
Excellent analytical and creative problem-solving skills to systematically identify analyze and resolve complex member issues/problems
Effective interpersonal, communication and teambuilding skills
A commitment to excellence in the delivery of member/client service
Ability to identify opportunities for sales and referrals
Ability to work independently, professionally and under pressure
Developed writing skills sufficient to communicate detailed factual information to members and various department or partners
Extensive knowledge of processing and procedures loans and mortgages
Sound lending judgment
Sound knowledge of CMHC and Genworth guidelines
Sound knowledge of various computer applications including Excel, Word, Wealthview
Proficient use of financial planning calculators
Share knowledge with peers and call upon others’ knowledge and experience as required
Expert knowledge of Mortgage products, payments
About Alterna Savings
Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.
We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants
Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years.
As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 206,000 members through a network of 39 branches across Ontario, a Contact Centre, and digital channels. Members and customers also benefit from industry-leading online brokerage and investment management services and have access to over 42,000 surcharge-free ATMs in North America.
Offices: 319 McRae Ave, Ottawa, ON K1Z 0B9, CA · 2 Bloor St E, Toronto, Ontario M4W, CA
Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years.
As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 206,000 members through a network of 39 branches across Ontario, a Contact Centre, and digital channels. Members and customers also benefit from industry-leading online brokerage and investment management services and have access to over 42,000 surcharge-free ATMs in North America.
Offices: 319 McRae Ave, Ottawa, ON K1Z 0B9, CA · 2 Bloor St E, Toronto, Ontario M4W, CA