Durham, North Carolina, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position Client Services Specialist The Role Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading…
Skills: Customer Service, Problem Solving, Verbal Communication, Written Communication, Organizational Skills
Durham, North Carolina, United States · On-site
$45k–$70k/yr
Join Durham County Government Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart…
Skills: Wastewater Treatment, SCADA, Laboratory Testing, Preventative Maintenance, Process Control
Durham, North Carolina, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Communication
Durham, North Carolina, United States · Hybrid
$15/hr–$17/hr
Job DetailsJob Location: Street at Southpoint - Durham, NC 27713Position Type: Part TimeEducation Level: High SchoolSalary Range: $15.00 - $17.60 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Category: RetailAbout …
Skills: Sales Techniques, Customer Relationship Management, Visual Merchandising, Product Demonstration, Conflict Management
Durham, North Carolina, United States · Remote OK
Business Introduction: GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significa…
Skills: Cross-Functional Work, Data to Insights, Digital Fluency, External Stakeholder Management, Scientific Literacy
Durham, North Carolina, United States · On-site
$87k–$137k/yr
Job Description Are you looking for an exciting opportunity with a rapidly growing pharmaceutical manufacturer? If so, then this is the opportunity for you! Our Manufacturing Operations teams are the people that make our…
Skills: Maintenance planning, Scheduling, SAP, CMMS, Data stewardship
Durham, North Carolina, United States · Hybrid
US Medical Affairs Lead, Oncology - Lung At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering v…
Skills: Cross-Functional Leadership, Digital Fluency, Enterprise Thinking, High Impact Communication, Launch Excellence
Durham, North Carolina, United States · On-site
Territory to include, but not limited to: Jacksonville, FL Role Overview: For more than 140 years, GSK has pioneered novel research methods and technologies to help protect people from infectious diseases. Our vaccines p…
Skills: Customer Centric Selling, Data to Insights, Digital Fluency, Omnichannel, Sales Territory Management
Durham, North Carolina, United States · Hybrid
Job DetailsLevel: SeniorJob Location: Durham Office - Durham, NC 27713Position Type: Full TimeEducation Level: 4 Year DegreeWho we are At McConnell Jones, we aim to be a catalyst for positive growth fostering an environm…
Skills: Audit Leadership, Not-for-Profit Accounting, Client Relationship Management, Staff Mentoring, Budget Management
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient Scheduling, Patient Registration, Medical Terminology, Cash Management, Customer Service
Prague, Prague, Czechia · Hybrid
$173k–$273k/yr
Job Description We aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in…
Skills: Audit Management, Business Process Improvements, FDA Regulations, Global Engineering, Governance Management
Durham, North Carolina, United States · Hybrid
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient Flow Coordination, Triage, Clinical Decision-Making, Critical Care Nursing, Emergency Care Nursing
Fort Collins, Colorado, United States · Hybrid
$93k–$214k/yr
Software Development Engineer in Test This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge…
Skills: Software Test Automation, Playwright, Selenium, Java, Typescript
Durham, North Carolina, United States · On-site
Job DetailsJob Location: Central - Durham, NC 27703Position Type: Full TimeSummary of Position The purpose of this position is to increase the stewardship of The Summit Church resources through management of key projects…
Skills: Project Planning, Problem Solving, Organization, Communication, Proofreading
Durham, North Carolina, United States · On-site
$40k–$70k/yr
Hourly Pay + Commission + Bonuses | Weekly Earnings $770–$1,350 | Weekly Pay Urgently Hiring. Start ASAP with paid training. This is a full-time W-2 role where your performance directly impacts what you earn and how quic…
Skills: Communication Skills, Face-to-face Interaction, Appointment Setting, Visual Inspection, Customer Education
Durham, North Carolina, United States · On-site
$40k–$70k/yr
Why Southern National Roofing Southern National Roofing is where effort turns into opportunity. We believe in training, structure, and rewarding people who show up, learn and apply our proven process, and perform at a hi…
Skills: Face-to-face sales, Lead generation, Appointment setting, Communication skills, Customer engagement
Durham, North Carolina, United States · On-site
$40k–$70k/yr
Urgently hiring. Start ASAP with paid training. Full-time, W-2 position with guaranteed 40 hours per week. Weekly pay on Fridays. Average first-year earnings typically range from $650–$1,350 per week, depending on indivi…
Skills: Direct Marketing, Lead Generation, Face-to-Face Communication, Appointment Setting, Customer Outreach
Durham, North Carolina, United States · On-site
$40k–$70k/yr
Weekly Pay | Weekly Earnings $770–$1,350 | Hourly Pay + Commission + Bonuses Urgently hiring. Start ASAP with paid training. This is a full-time W-2 role where your performance directly impacts what you earn and how quic…
Skills: Customer Service, Appointment Setting, Face-to-face Communication, Lead Generation, Professionalism
Durham, North Carolina, United States · On-site
$150k–$300k/yr
$150K–$300K In-Home Sales Closer High Ticket Sales | In-Home Sales Representative | Commission Sales | Top Closers Wanted Pre-Set Appointments | No Cold Calling | No Door Knocking Urgently Hiring In-Home Sales Closers If…
Skills: High Ticket Sales, Closing, In-Home Sales, Negotiation, Customer Service
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Nursing Process, Patient Assessment, Patient Education, Clinical Documentation, BLS
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Serve as the primary point of contact for Giving Account Holders, Financial Advisors, and Non-Profit Organizations to ensure a superior customer experience. Handle service-related requests via telephone and assist operation teams with back-office processing as needed.
Requires 1-2 years of telephone customer service experience, preferably in a contact center environment. A bachelor's degree is preferred along with proficiency in MS Office and various internal software applications.
Client Services Specialist
The Role
Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Client Experience Specialist team. As a Client Experience Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non-Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our donors achieve their philanthropic goals. Still interested? Then to add icing to the cake you will have an opportunity to work closely with some of our operation teams assisting with back office processing as needed. Read on.
Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals. You get to be a part of that!
The Skills and Expertise you bring
The Team
The Fidelity Charitable Gift Fund ('Fidelity Charitable') is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Here to help you grow your savings and invest in the life you want.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
Offices: 245 Summer St, Boston, MA 02210, US
