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The Maintenance Technician II is responsible for diagnosing and performing professional repairs, completing service requests, and maintaining the community's buildings and grounds. They also assist with pool maintenance and ensure vacant apartments are prepared for new move-ins according to company standards.
Requirements
Candidates must have a high school diploma or GED and at least two years of apartment maintenance experience. A valid driver's license and EPA/HVAC certification are required for the role.
Full job description
At Hawthorne Residential Partners, we’re looking for dependable, motivated, and hands on maintenance professionals who take pride in creating clean, well-maintained, and welcoming communities.
We offer more than just a job, we offer a path to grow your skills, learn new trades, and build a career. You’ll work alongside a team who will support you, challenge you, and cheer you on every step of the way.
Join a company where your work matters and your future is full of opportunity!
Maintenance Technician II | Job Overview
As Maintenance Technician II, you will handle work orders independently, assist with preventative maintenance, and support day-to-day upkeep across the community. This role requires HVAC certification and a working knowledge of routine repairs.
Maintenance Technician II | Education, Experience, and License Qualifications
Education:
High School or GED equivalent
Experience:
Two years of apartment maintenance experience preferred
Licenses & Certifications:
Valid Driver's License
EPA/ HVAC Certification
CPO Certification is a plus
Maintenance Technician II | Job Functions
Repair & Preventative Maintenance
Diagnose and perform maintenance and repairs in a timely and professional manner.
Assure all service requests are completed by Hawthorne standards.
Repair and restore vacant apartments to make ready status in preparation for the next move-in as per company standard.
Assist with pool maintenance and cleaning.
Completion of preventative maintenance according to the guidelines outlined in company policy.
Maintaining Building & Grounds
Perform building and common area upkeep daily. Assist in keeping ground neat and free of litter, debris, and pet waste.
Maintain shop appearance to facilitate quick assessment of supply inventory.
Additional Responsibilities
Promote good professional relations with residents, co-workers, and company staff. Through the LIVE IT culture, always display a friendly and courteous attitude towards prospects, residents, vendors, and other employees. Always maintain professionalism.
Conduct on-call emergency service rotation as scheduled
Follow safety guidelines in accordance with OSHA and company policy and standards.
Complete special projects as needed.
What Makes Someone SOAR in This Role?
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Willingness to Learn: Receives feedback and grows through experience.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Reliable: A dependable presence for the community and team.
Always Learning: Stays curious and committed to growing their technical knowledge and skillset.
Work Schedule & Availability
Maintenance Technicians work Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. This role will require participation in an on-call rotation for after-hours emergencies and occasional support for resident events, as needed.
Hawthorne’s Total Rewards Package | Compensation and Benefits
Maintenance Technician II – Specific Benefits: Maintenance Technician II is eligible for a monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to their hourly compensation.
Professional Benefits: Maintenance Technician II Today – Maintenance Technician III tomorrow!
Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth. In addition, we also offer an education reimbursement program to grow your skills in maintenance.
Personal Benefits:
Free Dental Insurance
Comprehensive and Affordable Plans for Medical and Vision Coverage • Health and Wellness Incentives
401k Retirement Match Program
Paid time off including your birthday!
Paid sick time off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
The Nation's #1 Apartment Management Company in Resident Satisfaction. Committed to delivering unforgettable experiences
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Greensboro, North Carolina
LinkedIn followers
29,283
Hawthorne Residential Partners was founded by Ed Harrington, Shoff Allison, and Samantha Davenport. All have been friends and co-workers for years and share the same principles, desire, and entrepreneurial drive that have shaped the trio of services offered: property management, acquisitions, and development. Phil Payonk joined Hawthorne as Chief Investment Officer and Principal in 2010. The team of original owners has known Phil for many years and worked with Phil while he was in the lender servicing industry. Today, Hawthorne's portfolio consists of more than 64,000+ units across 275 communities. Hawthorne's rapid growth since the company's inception in early 2009 can be attributed to the strong network of friends and business associates developed over many years.
Hawthorne's President, Samantha Davenport, states, "The passion and commitment to exceed our residents, employees, and clients expectations is exuded throughout our company." The company's motto is "Live The Difference." The "Live It" commitment is evident throughout the company's culture. "Live It" represents the company's commitment to superior customer service to our residents, teammates, and clients.
Offices: 804 Green Valley Rd, Suite 300, Greensboro, North Carolina 27408, US
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