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Skills: Customer Service, Medical Scheduling, Data Entry, Bilingual English and Spanish, Insurance Verification
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Entry level
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Washington, District of Columbia, United States · Hybrid
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Alpha Management Community Services
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Durham, North Carolina, United States · On-site
$13/hr–$18/hr
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Director - Employee Benefit Plan Auditing and Accounting
Durham, North Carolina, United States · Hybrid
$150k–$180k/yr
Senior+$120K raised
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$18/hr–$22/hr
Full-time
high school
Paid Time Off, Paid Federal Holidays, Year-end shutdown leave, Health Insurance, Vision Insurance, Dental Insurance
Posted 23h ago
~40 hrs/week
Responsibilities
Manage front-desk operations including patient check-in/out, scheduling, and EMR data accuracy. Provide administrative support to therapists and handle payment collection and clinic communication.
Requirements
Requires a High School Diploma and bilingual proficiency in English and Spanish. Preference is given to candidates with 2+ years of medical administrative experience and knowledge of health insurance processes.
Full job description
Description
The Patient Services Specialist provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks, including patient customer service, scheduling, data entry, and social media.
Requirements
Required Skills and Experience:
High School Diploma/ GED equivalent
Ability to establish and maintain effective working relationships with patients, other employees, and the public.
2+ years of admin support in a medical environment is preferred
Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferred
Must have excellent customer service skills
Able to work in a fast-paced and demanding work environment
Must demonstrate a strong work ethic and maintain professionalism at all times
Must have a team mentality, flexibility, and willingness to learn
The ability to communicate effectively, multitask, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
The ability to uphold HIPAA compliance.
Must exercise good judgment and discretion
Technologically savvy and familiar with Microsoft Office products, including Google Workspace- Word, Excel
Good communication and networking skills are a must.
Must be bilingual in English and Spanish.
Primary Responsibilities
Manage the check-in/check-out experience with minimal supervision, ensuring families move smoothly through the visit process.
Independently handle daily front-desk operations such as phones, email traffic, and appointment flow using standardized scripts and workflow charts.
Execute routine scheduling of appointments, reschedules, and cancellations within predefined protocols and clinic rules.
Maintain EMR accuracy by entering and updating demographics, insurance details, and visit documentation consistently.
Communicate with families through calls and EMR messaging promptly and in alignment with clinic communication standards.
Take ownership of maintaining the waiting area, supply needs, and check-in materials in an efficient and proactive way.
Proactively identify schedule conflicts, missing information, authorization, or incomplete documentation, and correct and resolve appropriately.
Carry out routine administrative tasks, routing forms, preparing basic documentation, office maintenance, and supporting therapists as assigned.
Manage daily payment collection, in line with clinic policy.
Benefits:
Paid Time Off.
Paid Federal Holidays.
Up to 5 days off during the end-of-year shutdown.
Health, vision, and dental insurance for full-time employees.
Health Savings Account and Flexible Spending Account.
Voluntary Life Insurance, Long Term Disability, and Short Term Disability.
401K to full-time Employees.
Yearly performance BONUS.
Fun, multi-disciplinary setting with supervision and mentorship programs.
Positive company Culture.
Part of a work family that values its employees.
Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth.
Every day, we are turning challenges into triumphs, one child at a time. We are Therapy Smarts, a pediatric therapy clinic in the Raleigh - Durham, NC area offering quality speech therapy, occupational therapy, physical therapy and feeding therapy,
We offer services to treat speech delay in children, issues with feeding, dyslexia, and sensory issues. We also offer strategies to treat ADHD and autism. To learn more, please visit our website at www.therapysmarts.net today!
Offices: 1920 E NC Highway 54, 240 and 360, Durham, North Carolina 27713, US · 1130 Weaver Dairy Rd, Chapel Hill, North Carolina 27514, US