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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Company Description At Spectrum Retirement Communities we believe in living without limits, in aging fearlessly, and in sharing great stories. The Spectrum Story is full of compassion, hard work, and fun. If the chapters…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Own the pre-departure experience for travelers by building authentic relationships and resolving complex requests. Utilize AI-powered workflows to personalize communications and manage traveler expectations through departure.
Requires 4 years of relevant customer service experience or a 4-year college degree. Candidates must possess high emotional intelligence and be comfortable adopting new AI technology.
Internally titled: Traveler Support Specialist (TSS)
EF Go Ahead Tours
Denver, CO
Start Date: October 27, 2026
Application Deadline: September 25, 2026
**For consideration, applicants must live/relocate to the state of Colorado or within commutable distance to our Denver, CO office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
This is a customer-facing role that owns the pre-departure experience for our travelers: starting from the moment after a traveler books through the day they depart on tour. You will work to personalize each traveler’s journey, resolve complex situations with empathy and care, and build the kind of trust that brings people back year after year. We are committed to giving every Go Ahead traveler an EPIC pre-tour experience: Easy, Personal, Immersive, and rooted in Community and Connection. You are central to delivering that promise.
We use AI to make our service more personal, truly seamless and deeply human. As a Traveler Support Specialist, you will use AI tools to truly understand our travelers and support them every step of the way to deliver a beautiful customer experience.
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
#LI-AC3
Opening the world through education
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Offices: Selnaustrasse 30, Zurich, Zurich 8001, CH · Two Education Circle, Cambridge, MA 02141, US · 22 Chelsea Manor Street, London, SW3 5RL, GB · 1/F, Jiu An Plaza, 258 Tongren Road, Shanghai, 200040, CN · Av. Brig. Luis Antonio 4701, Jardim Paulista, São Paulo, SP 01401-002, BR
