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Jobs at Westerra Credit Union (Now Hiring) — 7 open

Westerra Credit Union logoWesterra Credit Union

Contact Center Representative (Hybrid)

Denver, Colorado, United States · Hybrid

$20/hr

Entry level

Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our…

Skills: Customer Service, Call Center Operations, Financial Product Knowledge, Interpersonal Communication, Problem Solving

Westerra Credit Union logoWesterra Credit Union

Utility Engineer

Denver, Colorado, United States · On-site

$21/hr–$27/hr

Senior

Role: Utility Engineer Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and …

Skills: Facilities Maintenance, Vendor Management, Inventory Control, OSHA Compliance, Microsoft Office

Westerra Credit Union logoWesterra Credit Union

Compliance Risk Analyst II

Denver, Colorado, United States · Hybrid

$62k–$78k/yr

Mid level

Role: Compliance Risk Analyst II Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, …

Skills: Regulatory Compliance, Risk Assessment, Fair Lending Reviews, Regulatory Change Management, Microsoft Office

Westerra Credit Union logoWesterra Credit Union

Universal Banker - Castle Rock

Parker, Colorado, United States · On-site

$21/hr

Entry level

Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our…

Skills: Customer Service, Cash Handling, Consultative Sales, Relationship Building, Financial Transaction Processing

Westerra Credit Union logoWesterra Credit Union

Operational Risk Analyst I

Denver, Colorado, United States · Hybrid

$56k–$70k/yr

Mid level

Role: Operational Risk Analyst I Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, …

Skills: Risk Management, Compliance, Vendor Management, Business Continuity Planning, Microsoft Excel

Westerra Credit Union logoWesterra Credit Union

Card Service Specialist I or II

Denver, Colorado, United States · Hybrid

$19/hr–$24/hr

Entry level

Role: Card Service Specialist I or II Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take cont…

Skills: Card Servicing, Dispute Resolution, Fraud Detection, Regulation E Compliance, Visa Operating Rules

Westerra Credit Union logoWesterra Credit Union

Universal Banker - Lakewood

Lakewood, Colorado, United States · On-site

$21/hr

Entry level

Why Westerra? At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our…

Skills: Customer Service, Cash Handling, Consultative Selling, Relationship Building, Financial Transaction Processing

Westerra Credit Union logo

Contact Center Representative (Hybrid)

Westerra Credit Union

Denver, Colorado, United States • Hybrid

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Entry levelHybrid · 2 days in office

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  • $20/hr
  • Full-time
  • Health Insurance, Dental Insurance, Basic Life Insurance, AD&D Insurance, Short-term Disability, Long-term Disability
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Assists members with transactional needs, account inquiries, and technical troubleshooting for digital solutions. Provides personalized support and refers members to appropriate team members for specific financial products and services.

Requirements

Requires at least one year of customer service experience, with prior call center or banking experience preferred. Candidates must possess strong communication skills and the ability to remain composed in challenging situations.

Full job description

Why Westerra?

At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.

This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money.

What is the role?

At Westerra Credit Union, a contact center representative assists members by addressing their inquiries, resolving account issues, and providing information about financial products and services. This role handles transactions, troubleshoots technical problems, and offers personalized support to ensure a positive member experience. The role involves using communication skills and financial knowledge to meet members' needs effectively. The person in this role should have a passion for serving our membership, our communities, and delivering upon our purpose.

What will be expected of me?

  • Assists members with transactional needs according to established processes and service standards, including answering member inquiries and issue resolution.
  • Ability to stay composed and handle challenging situations effectively
  • Understands and speaks to members about Westerra's products and services; referring them to the appropriate team member.
  • Assists members with technology and digital solutions at their disposal.
  • Consistently demonstrates the Westerra Way Experience and complies with all policies, procedures and Federal and State laws and regulations.
  • Maintains high level of confidentiality
  • Other duties as assigned.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

  • 1+ year experience in customer service
  • Prior call center experience (preferred)
  • Banking or Credit Union experience (preferred)

Skills and Abilities:

  • Ability to listen and respond to member/customer needs, seeking clarification when needed
  • Understanding of product and services offered through the credit union
  • Ability to stay composed and handle challenging situations effectively
  • Strong verbal and interpersonal communication
  • Proven attention to detail
  • Ability to solve problems and respond with appropriate solution
  • Basic Computer Knowledge
  • Accountable for basic short-term tasks and work is primarily routine and follows standard procedures.
  • Uses basic judgement under close supervision or instruction
  • Understanding of procedures for basic technical, administrative, or operative tasks.

What is the work environment like, and are there physical requirements for this role?

  • Hybrid: Typically, a dispersed, flexible team environment both on Westerra campus (at least 2x/week) and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes.
  • Monday – Friday and Saturday on rotation
  • Office environment
  • Works primarily at a desk

Salary: in addition to the starting hourly rate of $20, this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!

What are some of our benefit offerings?

  • Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
  • Two dental plans through Delta Dental
  • Basic life and AD&D insurance, short-term disability and long-term disability
  • 20+ days of paid time off (PTO) per year
  • Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
  • 16 hours of volunteer time off (VTO) per year
  • 11+ paid holidays
  • 401(k) that includes up to 6% match
  • Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
  • 2% off Auto/RV/Motorcycle Loans
  • Up to $5250 per year for educational reimbursement
  • 4 weeks of paid parental leave
  • Mental health resources including an Employee Assistance Program (EAP)
  • Individualized learning and development programs

Please note, applications will be accepted until at least July 28, 2026.

Related keywords

Credit UnionBankingContact CenterMember ServicesFinancial ServicesTransactional SupportDigital SolutionsCustomer ExperienceAccount ResolutionComplianceFederal RegulationsState Laws

About Westerra Credit Union

LinkedInVisit site
Industry
Banking
Company size
201-500 employees
Founded
1934
Headquarters
Denver, Colorado
LinkedIn followers
4,806

Founded in Denver in 1934 by eight schoolteachers, Westerra Credit Union was built on a simple belief: people do better when they learn, support one another and feel confident moving forward. That belief still guides who we are today. Our mission is to out‑love every bank in Colorado. Out‑loving is not a feeling. It is how we choose to treat people. It shows up in the way we listen, the way we guide and the way we care, even when situations are complex or answers are hard. We believe our role goes beyond managing money. We are here to teach, guide and support members as they own their financial futures. At Westerra Credit Union, we believe you can do money. Our vision is rooted in meaningful relationships and customer intimacy, helping individuals, families and businesses feel clear, confident and supported through everyday moments and major life events. Today, we serve more than 110,000 members across the Denver metro area and steward approximately $2 billion in assets as a member‑owned credit union. Our culture is guided by clear beliefs. We are member‑obsessed, radically transparent, relentlessly collaborative and always learning in motion. We believe people do their best work when they feel trusted, supported and connected to purpose. That belief shapes how we show up for members and for each other. Westerra Credit Union is proud to give back, donating millions through sponsorships, donations and grants over the past decade and contributing more than 1,200 volunteer hours each year to community and school‑based programs. We have been named one of Newsweek’s Best Regional Banks and Credit Unions for the second year in a row. If you are looking for a place where relationships matter, learning is encouraged and work has purpose, explore careers with Westerra Credit Union. Federally insured by NCUA. Equal Housing Opportunity.

Offices: 3700 E Alameda Ave, Denver, Colorado 80209, US · 7270a W 88th Ave, Arvada, Colorado 80021, US · 7305 E 35th Ave, Suite 170, Denver, Colorado 80238, US · 7740 W Alameda Ave, Lakewood, Colorado 80226, US · 375 Union Blvd, Lakewood, Colorado 80228, US

Financial ServicesNot-for-ProfitMortgagesBankingLendingFinancial Educationand Business BankingE-CommerceBankingFinancial Services
View all jobs at Westerra Credit Union

About Westerra Credit Union

LinkedInVisit site
Industry
Banking
Company size
201-500 employees
Founded
1934
Headquarters
Denver, Colorado
LinkedIn followers
4,806

Founded in Denver in 1934 by eight schoolteachers, Westerra Credit Union was built on a simple belief: people do better when they learn, support one another and feel confident moving forward. That belief still guides who we are today. Our mission is to out‑love every bank in Colorado. Out‑loving is not a feeling. It is how we choose to treat people. It shows up in the way we listen, the way we guide and the way we care, even when situations are complex or answers are hard. We believe our role goes beyond managing money. We are here to teach, guide and support members as they own their financial futures. At Westerra Credit Union, we believe you can do money. Our vision is rooted in meaningful relationships and customer intimacy, helping individuals, families and businesses feel clear, confident and supported through everyday moments and major life events. Today, we serve more than 110,000 members across the Denver metro area and steward approximately $2 billion in assets as a member‑owned credit union. Our culture is guided by clear beliefs. We are member‑obsessed, radically transparent, relentlessly collaborative and always learning in motion. We believe people do their best work when they feel trusted, supported and connected to purpose. That belief shapes how we show up for members and for each other. Westerra Credit Union is proud to give back, donating millions through sponsorships, donations and grants over the past decade and contributing more than 1,200 volunteer hours each year to community and school‑based programs. We have been named one of Newsweek’s Best Regional Banks and Credit Unions for the second year in a row. If you are looking for a place where relationships matter, learning is encouraged and work has purpose, explore careers with Westerra Credit Union. Federally insured by NCUA. Equal Housing Opportunity.

Offices: 3700 E Alameda Ave, Denver, Colorado 80209, US · 7270a W 88th Ave, Arvada, Colorado 80021, US · 7305 E 35th Ave, Suite 170, Denver, Colorado 80238, US · 7740 W Alameda Ave, Lakewood, Colorado 80226, US · 375 Union Blvd, Lakewood, Colorado 80228, US

Financial ServicesNot-for-ProfitMortgagesBankingLendingFinancial Educationand Business BankingE-CommerceBankingFinancial Services
View all jobs at Westerra Credit Union

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