アコモデーションマネージャー | Accommodation Manager EF International Language Campus, Tokyo ■ ポジション概要 留学生活において、滞在先(アコモデーション)は学生体験を大きく左右する重要な要素のひとつです。 本ポジションでは、学生が安心して快適に過ごせる滞在環境を提供するため、宿泊手配全体の管理を担っていただきます。 ホストファミリーの開拓・関係構築、レジデンスの品質管理…
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Cambridge, Massachusetts, United States · Hybrid
$95k–$120k/yr
Senior
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Residence Advisor Malaga Campus At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cul…
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Full-time
Posted 8h ago
~40 hrs/week
Responsibilities
The Accommodation Manager is responsible for overseeing the entire student housing operation, including host family recruitment, residence quality control, and student placement. This role involves leading a team to ensure high standards of safety and satisfaction while managing emergency escalations and operational data.
Requirements
Candidates must have at least 5 years of experience in operations, hospitality, or customer service, with proven team management skills. Proficiency in both Japanese and English is required, along with the ability to work in a fast-paced environment and handle emergency situations.
Accommodation is a core part of the student experience at EF. The Accommodation Manager is responsible for ensuring that every student is placed in safe, high-quality accommodation that meets EF standards.
This is a hands-on operational leadership role combining sourcing, quality control, team management, and student/host relationship management.
You will lead a small team while directly owning:
Host family recruitment and retention
Residence sourcing and quality
Student placement and satisfaction
Emergency response and escalation
This role requires strong decision-making, speed, and ownership. It is not a coordination role.
Key Responsibilities
Accommodation Sourcing & Capacity Planning
Recruit and retain high-quality host families across Tokyo
Develop and execute strategies to meet bed capacity targets
Forecast accommodation demand and ensure sufficient supply year-round
Drive host family recruitment through local outreach and conversion
Quality & Safety
Ensure all host families and residences meet EF quality and safety standards
Conduct regular visits and quality checks
Take ownership of student safety within EF accommodation
Act quickly to resolve quality issues
Student Experience & Relationship Management
Ensure students are matched to suitable accommodation
Handle student concerns and complaints related to accommodation
Communicate directly with students in English when required
Maintain strong relationships with host families and residence partners
Emergency & Escalation Management
Act as a key escalation point for accommodation-related issues
Lead and develop a team of host family coordinators and residence coordinator
Ensure clear task allocation, accountability, and follow-through
Build a proactive, solution-oriented team culture
Operations & Systems
Manage placements, records, and reporting through internal systems
Ensure accuracy of accommodation data and payments
Work efficiently with CRM-style systems and operational tools
Profile & Requirements
Experience
Minimum 5+ years experience in operations, hospitality, customer service, or similar
Experience leading and managing a team (essential)
Experience in sales, sourcing, or relationship-driven roles is highly valued
Experience managing multiple priorities in a fast-paced environment
Skills & Attributes
Strong decision-making and ability to act quickly
Highly organized with strong prioritization skills
Customer-focused mindset with attention to quality
Strong relationship-building and negotiation skills
Calm under pressure, especially in difficult or emergency situations
Proactive and solution-oriented
Language
Native-level Japanese
Professional English (required) – ability to communicate with international students
Preferred
Experience in international or cross-cultural environments
Experience in accommodation, hospitality, or student services
Experience working with CRM or operational systems
Working Environment
Fast-paced, operational environment
Requires flexibility, including weekends and emergency phone responsibility
High level of accountability for student safety and experience
Why Join EF
At EF, we open the world through education. You will play a key role in shaping the living experience of international students in Japan while developing your leadership career in a global organization.
#LI-MI2
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact
A notice on recruitment scams
We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Offices: Selnaustrasse 30, Zurich, Zurich 8001, CH · Two Education Circle, Cambridge, MA 02141, US · 22 Chelsea Manor Street, London, SW3 5RL, GB · 1/F, Jiu An Plaza, 258 Tongren Road, Shanghai, 200040, CN · Av. Brig. Luis Antonio 4701, Jardim Paulista, São Paulo, SP 01401-002, BR
educationtravelinternational educationonline educationtourseducational travellanguagecultural immersionenglish language learningstudy abroad
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact
A notice on recruitment scams
We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Offices: Selnaustrasse 30, Zurich, Zurich 8001, CH · Two Education Circle, Cambridge, MA 02141, US · 22 Chelsea Manor Street, London, SW3 5RL, GB · 1/F, Jiu An Plaza, 258 Tongren Road, Shanghai, 200040, CN · Av. Brig. Luis Antonio 4701, Jardim Paulista, São Paulo, SP 01401-002, BR
educationtravelinternational educationonline educationtourseducational travellanguagecultural immersionenglish language learningstudy abroad