Cambridge, Massachusetts, United States · Hybrid
Internally titled: Traveler Support Specialist (TSS) EF Go Ahead Tours Cambridge, MA Start Date: October 27, 2026 Application Deadline: September 25, 2026 **For consideration, applicants must be living in the state of MA…
Skills: Customer Service, Relationship Building, Empathy, Emotional Intelligence, Conflict Resolution
Cambridge, Massachusetts, United States · Hybrid
Internally titled: Bilingual Traveler Support Specialist (TSS) (Spanish/English) EF Go Ahead Tours Cambridge, MA Start Date: October 27, 2026 Application Deadline: September 25, 2026 **For consideration, applicants must …
Skills: English Fluency, Spanish Fluency, Customer Service, Relationship Building, Emotional Intelligence
Dusseldorf, North Rhine-Westphalia, Germany · Hybrid
Wir bei EF Education First glauben, dass die Welt besser wird, wenn Menschen versuchen, sich gegenseitig zu verstehen. Seit 1965 haben wir Millionen von Menschen dabei geholfen, neue Orte zu entdecken, andere Kulturen zu…
Skills: HR Administration, German Labor Law, Payroll Support, Employee Lifecycle Management, Oracle HCM
Şişli, Marmara Region, Turkey · On-site
We currently seek a sales professional who is dedicated to our mission of the importance of learning a language and to prospecting on a daily basis. Success will only come to someone who is self-driven, smart, organized,…
Skills: Lead Management, Sales Strategy, Outbound Calling, Relationship Building, Database Management
Oxford, England, United Kingdom · On-site
EF Oxford International Language Campus is looking for part-time teachers to deliver specialist modules for A-Level (KS5) courses within our University Foundation Programme. We are looking for teachers able to deliver th…
Skills: Accounting, Finance, Lesson Planning, Student Assessment, Blended Learning
Panama City, Panamá Province, Panama · On-site
Position: Panama Operations Manager Our Operations Managers are focused on maintaining and exceeding specified key performance indicators and quality standards for our center operations. He or she supports the Independen…
Skills: Operations Management, Staff Management, Workflow Design, Recruitment, Onboarding
Munich, Bavaria, Germany · On-site
Eine Sprache lernt man am besten dort, wo sie gesprochen wird! Mit diesem Konzept organisierte der Schwede Bertil Hult 1965 die erste EF Sprachreise. Eine Idee mit großer Zukunft: Heute ist unser Unternehmen EF Education…
Skills: Communication, Sales Talent, Marketing, Social Media Management, Instagram
Barcelona, Catalonia, Spain · On-site
Job Description | Product Coordinator Are you a traveler, innovator, doer and thinker? Do you believe education can open the world? Are you a positive, motivated, flexible and community-building person? If so, this might…
Skills: Sales, Customer Service, Recruitment, Communication, Administrative Routines
Cambridge, England, United Kingdom · On-site
Maintenance & Facilities Coordinator - EF Cambridge Full Time/P ermanent Join EF Education First's dynamic team in Cambridge and play a vital role in opening the world through education. As a Maintenance & Facilities Coo…
Skills: Organizational skills, Administrative skills, Attention to detail, Health and Safety, First Aid
Milan, Lombardy, Italy · On-site
$26k–$32k/yr
Job Description | Product Consultant Are you a traveler, innovator, doer and thinker? Do you believe education can open the world? Are you a positive, motivated, flexible and community-building person? If so, this might …
Skills: Sales, Customer Service, Recruitment, Pitching, Administrative Routines
Dublin, Leinster, Ireland · On-site
Your Role Are you looking for an internship that offers real responsibility, hands-on experience and the chance to work in a truly international environment? An internship at EF Dublin International Campus is a great opp…
Skills: English Proficiency (C1), Microsoft Office, Organization, Communication, Administrative Support
Paris, Ile-de-France, France · On-site
Avec plus de 60 ans d'expérience, EF Langues à l’Etranger est le leader mondial de l’éducation à l’étranger. Présent dans 19 pays et offrant plus de 50 destinations, EF permet à des milliers de personnes de vivre une exp…
Skills: Sales Management, BtoC Sales, Team Leadership, CRM Management, French Fluency
Ho Chi Minh City, Vietnam · On-site
✎Duration: 6 months About The Internship Program This internship is designed for driven university students who want real experience across modern marketing. You will rotate across key functions such as Paid Search, SEO,…
Skills: Paid Search, SEO, Public Relations, Social Media Management, Content Creation
Saint Julian's, Malta · On-site
Student Services Intern Position Overview Join our Student Services team as a Student Services Intern and gain hands-on experience in an international educational environment. This learning placement offers the opportuni…
Skills: Customer Service, Communication, Organization, Problem-solving, Administrative Support
Tokyo, Japan · On-site
Production Specialist, Customized/Specialized Tours Job type: Full-Time, Permanent Job overview: As Production Specialist, you are the operational backbone of a specialized portfolio that includes STEM tours, Career Read…
Skills: Portfolio Management, Supplier Relationship Management, Stakeholder Coordination, Itinerary Building, Contract Negotiation
Ho Chi Minh City, Vietnam · On-site
✎Duration: 6 months About The Trainee Program Are you ambitious, curious, and passionate about sales, languages, and travel? Our Sales Trainee Program in Ho Chi Minh City is your launchpad into a fast-paced, internationa…
Skills: Sales, Business Development, Customer Engagement, Lead Management, Communication
Greater London, England, United Kingdom · Hybrid
Job position: Marketing Automation Specialist, Efekta Office location: London – Hybrid (4 days per week in the office, 1 day remote) Who are we? EF is the world’s first and largest language training provider. Delivering …
Skills: Salesforce Marketing Cloud, SQL, Audience Segmentation, HTML, CSS
Dacorum, England, United Kingdom · On-site
Job Title: Conferencing and Banqueting Team Member Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS Reporting to: Director of Food and Beverage Hours: 6am-6pm/6pm-6am, 4 on, 4 off pattern including weekends.…
Skills: Room Setup, Manual Handling, Communication, Organization, First Aid
Perth, Western Australia, Australia · On-site
Operations Intern EF International Language Campus, Perth Do you want to work with international students in a multi-cultural environment? Do you enjoy variety, problem-solving, and being part of a team that keeps a lang…
Skills: Interpersonal Skills, Problem Solving, Administrative Support, Conflict Resolution, Event Planning
Saint Julian's, Malta · On-site
Maintenance assistant Position Overview The Maintenance assistant /Handyman is responsible for helping maintain a safe, clean, and well-presented school and student accommodation environment. The role involves carrying o…
Skills: General Maintenance, Basic Repairs, Handyman Skills, Painting, Plumbing
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Manage the pre-departure experience for travelers by building authentic relationships and resolving complex requests. Utilize AI-powered workflows to personalize communications and ensure a seamless customer journey.
Requires 4 years of relevant customer service experience or a 4-year college degree. Candidates must possess high emotional intelligence and be comfortable adopting new AI technology.
Internally titled: Traveler Support Specialist (TSS)
EF Go Ahead Tours
Cambridge, MA
Start Date: October 27, 2026
Application Deadline: September 25, 2026
**For consideration, applicants must be living in the state of MA or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
This is a customer-facing role that owns the pre-departure experience for our travelers: starting from the moment after a traveler books through the day they depart on tour. You will work to personalize each traveler’s journey, resolve complex situations with empathy and care, and build the kind of trust that brings people back year after year. We are committed to giving every Go Ahead traveler an EPIC pre-tour experience: Easy, Personal, Immersive, and rooted in Community and Connection. You are central to delivering that promise.
We use AI to make our service more personal, truly seamless and deeply human. As a Traveler Support Specialist, you will use AI tools to truly understand our travelers and support them every step of the way to deliver a beautiful customer experience.
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
#LI-SP2
Opening the world through education
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Offices: Selnaustrasse 30, Zurich, Zurich 8001, CH · Two Education Circle, Cambridge, MA 02141, US · 22 Chelsea Manor Street, London, SW3 5RL, GB · 1/F, Jiu An Plaza, 258 Tongren Road, Shanghai, 200040, CN · Av. Brig. Luis Antonio 4701, Jardim Paulista, São Paulo, SP 01401-002, BR
Opening the world through education
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Forbes 2025/2024 World’s Best Employers | Time100 Most Influential Companies 2026 | Fast Company 2025 Next Big Things In Tech | 2024 App Store Award winner in Cultural Impact A notice on recruitment scams We are aware that recruitment scams are increasingly common worldwide and affect job seekers across many organizations. These may appear on various messaging platforms, e.g., text messaging, WhatsApp, etc. To support your safety, we recommend that you do not respond to such unsolicited offers of employment. If you believe you are the victim of any fraudulent activity, we advise you to contact your appropriate authorities. Only submit your application to jobs through our official job board, jobs.ef.com. We never ask our applicants to pay a fee for any service whatsoever.
Offices: Selnaustrasse 30, Zurich, Zurich 8001, CH · Two Education Circle, Cambridge, MA 02141, US · 22 Chelsea Manor Street, London, SW3 5RL, GB · 1/F, Jiu An Plaza, 258 Tongren Road, Shanghai, 200040, CN · Av. Brig. Luis Antonio 4701, Jardim Paulista, São Paulo, SP 01401-002, BR
