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Other
bachelor degree
Flexible Scheduling, Employee Assistance Program, Mental Health Counseling, Paid Time Off, Paid Holidays, Medical Insurance
Posted 35d ago
Apply by Jul 6
~40 hrs/week
Responsibilities
The Integrated Care Coordinator oversees care planning and monitoring for clients to ensure seamless behavioral and physical health support. This includes conducting assessments, coordinating with providers, and managing clinic-based operations to close gaps in care.
Requirements
Requires a Bachelor's degree in Human Services with 2+ years of experience, or a non-Human Services degree with 4+ years of experience working with youth and families. Candidates must meet Qualified Professional (QP) qualifications for serving children and adolescents with mental health diagnoses.
Full job description
Overview
Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.
For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.
When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.
Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.
Come make a difference and grow with us.
Health Connect America Family of Brands
Responsibilities
If you’re someone who believes that coordinated, person-centered care can transform lives, this role was built for you. As an Integrated Care Coordinator at Health Connect America, you’ll serve as a key connector for clients, providers, and community resources—ensuring comprehensive behavioral and physical health support, closing gaps in care, and promoting overall well-being. Your work will be hands-on, relationship-driven, and integral to both client outcomes and program success.
What You'll Do
As an Integrated Care Coordinator, you’ll oversee care planning, coordination, and monitoring for assigned clients, supporting both behavioral and physical health goals. Day to day, you can expect to:
Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and Social Determinants of Health (SDOH)
Coordinate and monitor services across treatment teams, primary care providers, and community resources to ensure seamless care delivery
Facilitate follow-up services for recent hospitalizations, life transitions, or other critical events to support smooth transitions of care
Monitor client progress, track HEDIS gaps, and verify enrollment and payer status to ensure access to all required services
Provide health education, guidance, and crisis response support to clients and their families as needed
Maintain timely, accurate documentation of care coordination, assessments, and interactions in accordance with regulatory and agency standards
Support clinic-based operations, including scheduling, reminders, vitals, chart documentation, and direct collaboration with Nurse Practitioners for integrated care clients
Participate in marketing initiatives, outreach to new referrals, and education of prospective clients to promote engagement and program enrollment
What to Expect
This role requires strong organizational skills, clinical insight, and the ability to navigate complex care needs across multiple providers and settings. You’ll balance in-office responsibilities with community and client-focused engagement, supporting both ongoing wellness and crisis intervention as needed.
As part of your role, you’ll collaborate closely with treatment teams, integrated care staff, and community partners, ensuring that every client experiences comprehensive, coordinated care that addresses both immediate needs and long-term health goals.
Supporting Quality & Compliance
You will ensure all care coordination activities comply with Health Connect America policies, state regulations, and program standards. Through diligent documentation, adherence to timelines, and proactive monitoring, you’ll help maintain the highest quality of service while promoting positive client outcomes.
Qualifications
We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:
Bachelor's Degree required — in Human Services with a minimum of two years of experience working with youth or families, or in a non-Human Services field with a minimum of four years of experience working with youth or families
Must meet qualifications as a Qualified Professional (QP) with experience serving children and adolescents with a primary mental health diagnosis
Be Well with HCA
We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to promote your professional and personal well-being:
Flexible scheduling and a culture that values work/life balance
Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
Paid time off and paid holidays for full-time employees
Medical, dental, vision, and voluntary insurance options
Health Savings Account with company contribution
Dependent Daycare Flexible Spending Account
Access to a Health Navigator
401(k) Retirement Plan
Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life
Ready to Make a Difference?
Join a team where your contributions truly make a difference in the lives of children, youth, and families. Apply now to be part of our dynamic and supportive community at Health Connect America!
Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.
Related keywords
Behavioral HealthTrauma-Informed CareSocial Determinants Of HealthSDOHHEDISQualified ProfessionalQPIntegrated CareTherapeutic Foster CareMental Health DiagnosisCare PlanningClinical InfrastructurePerson-Centered Care
Providing progressive mental and behavioral healthcare services to youth, individuals and families.
Industry
Mental Health Care
Company size
1,001-5,000 employees
Headquarters
Franklin, Tennessee
LinkedIn followers
6,151
Health Connect America provides a variety of mental and behavioral healthcare services to those in need. As a community-based provider, we meet individuals and families where they are, which may include community, intensive outpatient, outpatient, and educational settings.
Health Connect America serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk of your local HCA office or visit our website.
Offices: 508 AUTUMN SPRINGS CT, Franklin, Tennessee 37067, US