Atlanta, Georgia, United States · On-site
JOB PURPOSE The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our…
Skills: Customer Service, Negotiation, Problem Solving, Multi-tasking, Prioritizing
Dallas, Texas, United States · On-site
The Sales Manager will play a crucial role in driving NTG's growth by leading a team of sales professionals. This position requires a dynamic leader with a proven track record in sales, strong communication skills, and a…
Skills: Leadership, Team Management, Sales Strategy, Negotiation, CRM Software
Hickory, North Carolina, United States · On-site
COMPANY STATEMENT: Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At Transportation Insight, our team members are motivated t…
Skills: Carrier Tracking, Data Entry, TMS, Customer Service, Relationship Building
Atlanta, Georgia, United States · On-site
Nolan Transportation Group (NTG) is a leading freight brokerage and logistics company delivering customized transportation solutions across North America. We are a high-growth organization known for our entrepreneurial c…
Skills: Carrier Relationship Management, Network Strategy, Negotiation, Analytical Skills, Communication
Austin, Texas, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Sales Pitching, Customer Acquisition, Negotiation, Problem Solving, Interpersonal Skills
Atlanta, Georgia, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Dallas, Texas, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Chicago, Illinois, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Detroit, Michigan, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Sales Pitching, Customer Acquisition, Negotiation, Problem Solving, Interpersonal Skills
Denver, Colorado, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Grand Rapids, Michigan, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Charleston, South Carolina, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Nashville, Tennessee, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Charlotte, North Carolina, United States · On-site
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organiza…
Skills: Communication, Negotiation, Problem Solving, Interpersonal Skills, Customer Service
Austin, Texas, United States · On-site
JOB PURPOSE The LTL Account Management Team Lead is responsible for leading and developing a team of Account Coordinators who provide day-to-day operational support for managed LTL customer accounts. This role ensures ex…
Skills: Team Leadership, LTL Transportation, Account Management, Operational Execution, Performance Monitoring
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Account Coordinator manages day-to-day execution for assigned accounts, acting as the primary point of contact for customer operations. Key duties include managing load boards, tracking shipments, and coordinating with after-hours teams to ensure best-in-class service.
A bachelor's degree in Business or a related field is preferred, along with strongly preferred experience in transportation or logistics. Candidates must possess strong communication skills and the ability to thrive in a fast-paced environment.
JOB PURPOSE
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act as the front-line resource to provide customer service on the assigned account(s)
Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
Monitor and manage account’s building, scheduling, and tracking responsibilities
Manage communication of all applicable loads to after-hours tracking and coverage teams
Help develop and execute the customer service expectations for all associated accounts
Respond to all customer emails within the expected time window of the customer
Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
Monitor and manage account’s shipments to assure best practices are maintained
When applicable, manage account’s TMS/Portals to maintain best practices
Complete required training
“Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
Consistent communication with Account Managers and Operations Leads about growth opportunities
Perform other related duties assigned
JOB REQUIREMENTS
Bachelor’s degree in Business or related field preferred but not required
1 year of transportation or logistics experience strongly preferred
Strong communication and negotiation skills
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional customer service and problem solving skills
Competitive nature with a sense of urgency in a fast-paced environment
Attention to detail and highly organized
Team player with multi-tasking and prioritizing abilities
MS Office proficiency and related computer knowledge
Microsoft Excel experience preferred
MAY PERFORM OTHER DUTIES AS ASSIGNED
WORK ENVIRONMENT
Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL EFFORT
Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.
SCHEDULING
This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.
TRAVEL
Local travel is required. Out of state travel is limited, but may be required for special training/conferences.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'
Hybrid-digital logistics service provider empowering shippers and carriers. We keep the economy moving.
Transportation Insight is your trusted partner powering the economy forward through expert logistics solutions and innovative technology. With our roots firmly planted in optimizing transportation operations, we proudly serve medium to enterprise-level shippers across a multitude of industries. All our services are backed by the Beon Digital Logistics Platform providing easy-to-use technology and business intelligence at your fingertips. ✅ Contract Negotiation ✅ Parcel Optimization & Consulting ✅ Freight Bill Audit and Payment ✅ Transportation Planning & Execution ✅ Parcel Spend Management ✅ LTL & TL Carrier Procurement ✅ Managed Drayage Solutions Accolades: 🏆 #4 Largest Domestic Transportation Management Provider (Armstrong & Associates) 🏆 #11 Largest US Logistics Company (Transport Topics) 🏆 2024 Newsweek Best Workplaces in America (Beon parent company) 🏆 Bronze Sponsor of Truckers Against Trafficking 🏆 FedEx Certified Parcel Auditor 🌟 Join Our Team: If you're looking to make a real impact in the logistics industry, whether you're a recent college grad or a seasoned professional, check out our open positions on our website.
Offices: 310 Main Avenue Way SE, Hickory, NC 28602, US · 2105 Water Ridge Parkway, Suite 470, Charlotte, NC 28217, US · 301 SW 18th Street, Suite 3, Bentonville, AR 72712, US
Hybrid-digital logistics service provider empowering shippers and carriers. We keep the economy moving.
Transportation Insight is your trusted partner powering the economy forward through expert logistics solutions and innovative technology. With our roots firmly planted in optimizing transportation operations, we proudly serve medium to enterprise-level shippers across a multitude of industries. All our services are backed by the Beon Digital Logistics Platform providing easy-to-use technology and business intelligence at your fingertips. ✅ Contract Negotiation ✅ Parcel Optimization & Consulting ✅ Freight Bill Audit and Payment ✅ Transportation Planning & Execution ✅ Parcel Spend Management ✅ LTL & TL Carrier Procurement ✅ Managed Drayage Solutions Accolades: 🏆 #4 Largest Domestic Transportation Management Provider (Armstrong & Associates) 🏆 #11 Largest US Logistics Company (Transport Topics) 🏆 2024 Newsweek Best Workplaces in America (Beon parent company) 🏆 Bronze Sponsor of Truckers Against Trafficking 🏆 FedEx Certified Parcel Auditor 🌟 Join Our Team: If you're looking to make a real impact in the logistics industry, whether you're a recent college grad or a seasoned professional, check out our open positions on our website.
Offices: 310 Main Avenue Way SE, Hickory, NC 28602, US · 2105 Water Ridge Parkway, Suite 470, Charlotte, NC 28217, US · 301 SW 18th Street, Suite 3, Bentonville, AR 72712, US
