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Customer Service Representative (Part-Time) - Night Shift
Smith County, Texas, United States · On-site
Mid level$741M raised
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Skills: Customer Service, Typing, 10-key, Microsoft Office, Verbal Communication
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Full-time
Health Insurance, Life Insurance, Disability Insurance, Paid Time Off, Paid Company Holidays, 401(k) With Company Match
Posted 1d ago
Apply by Sep 16
~40 hrs/week
Responsibilities
Handle incoming calls from employees, the public, and law enforcement regarding accidents and roadside breakdowns. Coordinate equipment repairs between service centers and vendors while collaborating with various internal departments and executives.
Requirements
Requires at least 2 years of related experience in a call center environment and proficiency in Microsoft Office. Preferred candidates have transportation experience and familiarity with DOT regulations.
Full job description
What you’ll need to succeed as a Senior Customer Service Specialist at XPO
Minimum qualifications:
2 years of related work experience and call center environment
Excellent typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights and weekends
Able to work independently with little or no supervision and/or in a team environment
Preferred qualifications:
Familiarity with DOT regulations
Transportation experience
Able to work independently, with little or no supervision and in a team environment
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc. and to influence business/function leaders
Strong organizational and investigative skills
Creativity and good judgment in problem-solving and communications
About the Senior Customer Service Specialist job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 13 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day:
Receive incoming calls from employees who have been involved in an accident, have been injured and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, data entry and invoice payment
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers and dollies
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul
Follow directions while remaining engaged, productive, flexible and adaptable to changing conditions and expectations
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
XPO provides world-class transportation solutions to the most successful companies in the world. We have a high-energy team around the globe focused on being the best in the industry. Given the scope of our business, there are opportunities to do satisfying work in many different fields, and at all levels of experience. If you’re ready to move the world forward, we’d like to invest in you. (NYSE: XPO)
Offices: Five American Lane, Greenwich, CT 06831, US · 5425 Dixie Rd, Mississauga, ON L4W 1E6, CA · Chemin de Poupry, Dambron, Center 28140, FR · 1449 Oakland Rd NW, Lawrenceville, GA 30044, US · 4035 Piedmont Pkwy, High Point, NC 27265, US
XPO provides world-class transportation solutions to the most successful companies in the world. We have a high-energy team around the globe focused on being the best in the industry. Given the scope of our business, there are opportunities to do satisfying work in many different fields, and at all levels of experience. If you’re ready to move the world forward, we’d like to invest in you. (NYSE: XPO)
Offices: Five American Lane, Greenwich, CT 06831, US · 5425 Dixie Rd, Mississauga, ON L4W 1E6, CA · Chemin de Poupry, Dambron, Center 28140, FR · 1449 Oakland Rd NW, Lawrenceville, GA 30044, US · 4035 Piedmont Pkwy, High Point, NC 27265, US