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Full-time
high school
Paid Time Off, Tuition Reimbursement, Health And Wellness Incentives
Posted 35d ago
~40 hrs/week
Responsibilities
Review and analyze transactions to detect and prevent fraudulent activities while protecting client interests. Provide high-quality support to customers via phone and email to resolve fraud-related issues.
Requirements
Requires a high school diploma or GED and at least one year of experience in fraud or investigations. Candidates must be proficient in Microsoft Office and possess a solutions-oriented analytical mindset.
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Fraud Detections Representative working onsite in Charlotte, NC you’ll be a part of bringing humanity to business. #experienceTTEC
You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via phone or email. Be part of a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.
Join us in the fight against fraud and help create a safer online world.
During a Typical Day, You’ll
Answer incoming calls from customers with respect and empathy as you determine next steps
Monitor and analyze transactions to detect and prevent fraudulent activities
Navigate multiple technologies while staying engaged with customers
Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers
Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms).
Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
What You Bring to the Role
High school diploma or GED
1 year or more of fraud or investigations experience
Strong understanding of the customer service experience
Analytical and solutions-oriented mindset
Computer experience
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $21 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Allen Park, Michigan
LinkedIn followers
21,455
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
You can keep up to date with the latest Percepta news by visiting:
www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US