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Full-time
Posted 29d ago
~40 hrs/week
Responsibilities
The teller is responsible for accurately processing member transactions, including deposits, withdrawals, and loan payments while maintaining branch security. They must also actively cross-sell credit union products and services to meet member financial needs.
Requirements
Candidates must have previous customer service and cash handling experience along with strong attention to detail. The role requires the ability to work effectively in a sales and service team environment while adhering to federal and organizational regulations.
Full job description
POSITION DESCRIPTION:
TELLER
Department: BRANCH OPERATIONS
Classification: Non-Exempt
Reports to: Branch Manager
GENERAL DESCRIPTION:
Assist members in a professional, friendly and courteous manner while accurately processing transactions involving the receipt and disbursement of funds, both cash and checks resulting in proper daily balancing. Consult with members to identify and cross offer products and services that meet the members financial needs.
ESSENTIAL FUNCTIONS:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:
Represents Carolinas Telco FCU’s in a courteous and professional manner and ensure CTFCU reputation is maintained and projected
Exhibits the core values of CTFCU in interactions with members and colleagues.
Accurately process deposits, loan payments, disburses cash or check withdrawals in person or received by mail in compliance with credit union policy and federal regulations.
Detects and resolves discrepancies promptly. Verifies transactions. Monitors deposit amounts, and examine documents for endorsement and negotiability
Actively cross-sells Credit Union products and services.
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Keeps manager informed of area activities and any significant problems and assists area personnel as required
Completes required reports and records accurately and promptly
Contribute to the Overall Branch Performance.
Adheres to the Credit Union's core values in carrying out Carolinas Telco’s mission and vision.
Additional tasks and duties assigned
Some travel to support other locations may be required.
PERFORMANCE MEASUREMENTS
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Strives to exceed monthly goals and contributes to the overall branch performance.
Exhibits ongoing commitment to the enactment of organizational core values
Develops and maintains good working relationships with others. Members' problems or questions are courteously and promptly resolved.
Management is appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
QUALIFICATIONS
Previous customer service and cash handling experience
Demonstrated track record of achieving results.
Strong attention to detail.
Ability to excel in a Sales and Service Team environment
DISCLAIMER AND ACKNOWLEDGEMENT
Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.
I have received a copy of the above position description and understand the role’s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor.
Carolinas Telco Federal Credit Union was originally formed to meet the financial needs of telecommunications workers in North and South Carolina. Our expanded membership charter gives all persons within our service areas the opportunity to apply for credit union membership. We are Federally insured by NCUA. Visit www.ctelco.org to learn more today! Federally insured by NCUA. Equal Housing Lender
Offices: 3921 Tuckaseegee Rd, Charlotte, North Carolina 28208, US · 5023 Central Avenue, Charlotte, NC 28205, US · 9813 South Blvd, Suite 101, Charlotte, NC 28273, US · 324 Burtonwood Drive, Gastonia, NC 28054, US · 20221 W Catawba Ave, Cornelius, NC 28031, US
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