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Own the end-to-end implementation process for mid-market and enterprise clients, from kickoff to live platform configuration. Manage project milestones, technical data feeds, and stakeholder relationships while providing product feedback to engineering teams.
Requires several years of experience in customer-facing SaaS implementation, specifically within HR, payroll, or benefits. Must possess strong technical acumen in software configuration and a proactive, AI-native mindset for improving delivery quality.
We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.
As an Implementation Manager at Ben, you'll deliver high-quality onboarding and implementation for our mid-market and enterprise clients, owning your own portfolio end-to-end.
It's a technical, customer-facing role: you'll configure the platform, keep stakeholders aligned from admins to executives, build the relationships that earn buy-in, and bring every client live with confidence.
Own your customer implementations end-to-end: deliver implementations for your own portfolio of clients from kickoff to a platform that's live, configured, and working.
Project management: ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date
Technical configuration: configure benefits, eligibility rules, integrations, and data feeds on the platform, building the setup that brings each client live.
Product feedback: flag the limitations hitting live clients to product and engineering, with the context they need to act
Client relationships: build and grow trusted relationships with your clients, handle their queries, and hold internal teams accountable to resolve issues through to the end.
AI in delivery: use AI to take the repetitive parts of delivery off your plate, so your time goes where judgement is needed
A few years experience in customer facing implementation/onboarding roles: you've led SaaS implementation, onboarding, or technology change projects for customers end-to-end, ideally with exposure to HR, payroll, or benefits
Project management and structured UAT experience: you juggle multiple complex accounts at once without dropping the details that matter, and have experience running structured UAT
Strong technical acumen: hands-on experience configuring software to meet customer requirements, including working with integrations, APIs, and data mapping.
Deeply curious and thrives with autonomy: you are always keen to understand the "why", and take ownership of issues and challenges as they arise, seeing them through to resolution
AI-native mindset: a genuine habit of using AI to raise the quality of your work, sharper configurations, deeper research, clearer client comms, with the judgement to know where it helps and where it doesn't.
Need a slow pace to feel comfortable - we move fast, and we prioritise action, even when the path isn’t perfectly clear
Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality
Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working
Prefer a highly structured environment with established processes and clearly defined boundaries - we’re still building, and sometimes that means creating the path as we go
Struggle with ambiguity or expect prescriptive direction - you’ll get support and context, but you’ll need to figure things out and take ownership
Wait for others to step up, or to be told what to do - We are a high-performance and high-reward work place and are looking for people who are proactive
Not sure if you meet 100% of the requirements?
That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing [email protected].
The AI-native platform to run global benefits, prove your strategy works, and give employees benefits they actually use.
Ben is the world's first intelligent benefits platform, bringing innovation, flexibility, and automation to an industry ready for transformation. Our AI-powered platform simplifies global benefits management for companies like Mondelez, Pleo, Itsu, Trainline and HSBC. Offer benefits that work for every employee, whether desk-based, remote, or on-the-go. Less admin, more impact: Ben is your benefits co-pilot, automating complex tasks and making even the most complex global strategies effortless. Same budget, bigger results: Get more value from every dollar spent. Optimise your strategy and use AI to connect employees to relevant, meaningful benefits. Attract and retain top talent, and empower your teams to excel. The last platform you'll ever need to buy: Replace multiple systems with a single platform that scales as your business grows. Get the latest innovation and modular tech, with strategic support and flexibility to select the best partners for your workforce.
Offices: London, UK EC1V4JY, GB · Berlin, 10961, DE
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