Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Identity and Access Management, Privileged Access Management, SailPoint IdentityNow, Okta, Auth0
Vilnius, Vilnius County, Lithuania · Hybrid
$4k–$5k/mo
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Business analysis, Organizational design, Process mapping, Stakeholder engagement, Requirements gathering
Carmel-by-the-Sea, California, United States · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Loan agency services, Portfolio management, Data extraction, Financial analysis, Microsoft Excel
Madrid, Community of Madrid, Spain · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Technology procurement, Category management, Strategic sourcing, Vendor relationship management, Contract negotiation
Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Identity and Access Management, SailPoint IdentityNow, Okta, Auth0, CyberArk
Taguig, Metro Manila, Philippines · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Cash Reconciliation, Financial Operations, Syndicated Loans, Structured Credit, WSO
Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Fund accounting, Private equity, NAV calculation, Financial statements, Efront
Vilnius, Vilnius County, Lithuania · Hybrid
$3k–$4k/mo
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Fund Administration, Financial Reporting, Net Asset Value Calculation, KYC, Client Due Diligence
Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Yardi, Real Estate Fund Administration, Fund implementation, DataExchange 2.0, Financial reporting
Birkirkara, Central Region, Malta · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Financial crime compliance, AML/CFT, Regulatory reporting, Risk appetite framework, Stakeholder engagement
Madrid, Community of Madrid, Spain · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Accounting, Tax compliance, Financial statement analysis, Financial reporting, Tax filing
Madrid, Community of Madrid, Spain · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Financial modeling, Data analysis, Excel, VBA, SQL
London, England, United Kingdom · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Fraud risk assessment, Anti-bribery and corruption, Regulatory compliance, Financial crime investigation, Risk management
Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Transfer pricing, Project management, Benchmarking analysis, Tax advisory, Value chain analysis
Hyderabad, Telangana, India · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Net Asset Value calculation, Accounting, Private credit, Loan investments, Interest accruals
Mauritius · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: IFRS, Financial Reporting, Bookkeeping, Variance Analysis, VAT Reporting
Mauritius · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Financial Reporting, Balance Sheet Reconciliation, Variance Analysis, VAT Preparation, Tax Returns
Nanjing, Fujian, China · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Loan Administration, Financial Reporting, Unit Registry Maintenance, Capital Calls Calculation, Client Onboarding
Paris, Ile-de-France, France · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Fund Accounting, Private Equity, Investor Reporting, Microsoft Excel, French Language
Luxembourg, Luxembourg · Hybrid
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Data Architecture, System Integration, API Design, Solution Architecture, Data Governance
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The Shift Lead is responsible for the health and continuity of Identity and Access Management services, managing a team of analysts across three shifts. They oversee workload allocation, incident escalation, and ensure operational delivery across SailPoint, Okta/Auth0, and CyberArk platforms.
Candidates must have 4+ years of experience in Identity or Privileged Access Management operations with exposure to at least two of the core platforms. Strong skills in ticket triage, SLA management, and the ability to work independently during off-hours are required.
ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
The Shift Lead is a senior operational role accountable for the health and continuity of alterDomus' Identity and Access Management services during their assigned shift. This role sits at the intersection of hands-on execution and shift-level leadership, ensuring that access requests, certifications and privileged operations are actioned accurately and within SLA.
Leading a small team of cross-skilled Access Management Analysts, the Shift Lead will own shift-level BAU delivery across the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM & WPM). We are hiring three Shift Leads, one for each of Shift A, B and C, and the role reports directly to the Team Lead – IAM Operations.
Your responsibilities:
Shift Operations & Escalation
Act as the single point of accountability for triage and workload allocation across the shift.
Own first-level escalation for P1/P2 incidents during the shift, engaging the Team Lead – IAM Operations as needed.
Monitor real-time SLA and queue health, rebalancing work across SailPoint, Okta/Auth0 and CyberArk queues.
Prepare and deliver a structured handover to the incoming shift.
Manage on-call/escalation coverage for the shift in line with the team's operational model.
Identity Governance & Administration — SailPoint IdentityNow / Identity Security Cloud
Process joiner/mover/leaver (JML) lifecycle requests, access requests, and role-based access control (RBAC) assignments.
Action access certification and recertification tasks within the shift.
Support maintenance of source/target connectors and flag anomalies to the Team Lead.
Customer & Workforce Identity — Okta / Auth0
Resolve MFA, adaptive authentication and SSO federation (SAML/OIDC) break-fix requests.
Support B2B/B2C user journey issues and escalate anomalous authentication activity.
Privileged Access Management — CyberArk PAM, EPM & WPM
Perform and approve privileged account operations: vault access, session recording checks and just-in-time (JIT) provisioning approvals.
Support CyberArk Endpoint Privilege Manager (EPM) application control and least-privilege policy administration during the shift.
Action privilege entitlement review and attestation tasks as scheduled.
Coaching & Quality
Coach and validate the cross-skilling competency of Access Management Analysts on the shift across all three platforms.
Support quality assurance sampling and contribute to root-cause analysis for SLA breaches.
Your profile:
4+ years of hands-on experience in Identity & Access Management or Privileged Access Management operations.
Working exposure to at least two of SailPoint, Okta/Auth0 and CyberArk, with willingness to cross-skill on the third.
Experience triaging and resolving access management tickets within defined SLAs.
Prior experience with privileged access/vault operations (CyberArk) is highly desirable.
Demonstrated ability to work independently during unsupervised night or off-hours shifts.
Familiarity with identity protocols such as SAML, OAuth 2.0, OIDC, or SCIM is an advantage.
Nice to Have
Experience coaching or mentoring junior team members.
Platform certifications (SailPoint, CyberArk, Okta/Auth0).
Exposure to ITSM/ticketing tools (e.g., ServiceNow).
WHAT WE OFFER
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)
#LI-HYBRID
Enabling your growth in alternative investments through end-to-end expertise and technology. Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth. It starts with the expertise of our people; experienced in every aspect of alternative investments, across multiple geographies and jurisdictions, we know first-hand the technical complexities and operational challenges you face and importantly how to overcome them to drive growth. And when it comes to technology, whether we’re enabling operational efficiencies, providing intuitive platforms to manage products, or offering the latest data and analytics solutions to enhance decision-making, we turn what some see as facts, figures, or data points into competitive advantage for some of the biggest names in alternatives.
Offices: 15 Boulevard F.W. Raiffeisen, Luxembourg, L-2411, LU · Chaussée de La Hulpe 166, Box 2, Watermael-Boitsfort, Brussels Region 1170, BE · 11 Limassol Avenue, Galatariotis Building, Nicosia, 2112, CY · 37, Avenue Pierre 1er de Serbie, Paris, Île-de-France 75008, FR · Bennigsenplatz 1, Düsseldorf, North Rhine-Westphalia 40474, DE
Enabling your growth in alternative investments through end-to-end expertise and technology. Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth. It starts with the expertise of our people; experienced in every aspect of alternative investments, across multiple geographies and jurisdictions, we know first-hand the technical complexities and operational challenges you face and importantly how to overcome them to drive growth. And when it comes to technology, whether we’re enabling operational efficiencies, providing intuitive platforms to manage products, or offering the latest data and analytics solutions to enhance decision-making, we turn what some see as facts, figures, or data points into competitive advantage for some of the biggest names in alternatives.
Offices: 15 Boulevard F.W. Raiffeisen, Luxembourg, L-2411, LU · Chaussée de La Hulpe 166, Box 2, Watermael-Boitsfort, Brussels Region 1170, BE · 11 Limassol Avenue, Galatariotis Building, Nicosia, 2112, CY · 37, Avenue Pierre 1er de Serbie, Paris, Île-de-France 75008, FR · Bennigsenplatz 1, Düsseldorf, North Rhine-Westphalia 40474, DE
