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The IT Specialist will provide comprehensive onsite and remote IT support for hardware, software, and laboratory systems at the Cambridge R&D center. They are responsible for maintaining IT infrastructure, ensuring GxP compliance, and managing incidents through the ITSM tool while liaising with the global IT team.
Candidates should have hands-on experience in IT support within pharmaceutical or industrial environments, including familiarity with GxP compliance. Proficiency in Windows, macOS, Microsoft 365, and ITIL framework processes is required, along with strong interpersonal and troubleshooting skills.
Orion Pharma has established a Biologics Research & Development Center in the vibrant biomedical ecosystem of Cambridge, UK. The Biologics R&D Center represents a central piece in the long-term vision of expansion into biologics modalities by Orion Pharma. The Center’s mission is to accelerate the company's biologics research and development efforts.
The Biologics R&D Center complements Orion's existing R&D efforts in Finland, where the company was founded in 1917. Currently, Orion possesses all of the functional capabilities necessary for small molecule discovery and development in Finland. Orion’s expansion into Cambridge, UK marks a pivotal step in building future innovative biologics treatments, including multi-specific antibodies, Antibody Drug Conjugates (ADC), and Chimeric Antigen Receptor T cells (CAR-T).
Independently of geography, Orion Pharma is committed to upholding key Nordic values. The company has created a culture of straightforward and honest interactions, and its management emphasizes the balance of professional and home life, leading to happier and motivated employees. This motivation is key to meeting the company’s bold mission of becoming a powerhouse of biologics discovery and development.
We are seeking an IT Specialist with hands-on experience in both remote and onsite IT support, ideally with a background in R&D environments and familiarity with supporting lab systems, their equipment as well as handling personal IT support requests.
You possess strong troubleshooting skills, a proactive approach to issue resolution, and excellent interpersonal abilities to support end users efficiently.
Key Responsibilities include the following:
Ensure proper operation of our information systems.
Provide IT support for hardware, software including laboratory equipment, and network issues via phone, email, chat, and in-person (walk-in support).
Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
Support IT infrastructure in an industrial setting, including lab systems and equipment.
Maintain system application and IT infra information in ITSM tool.
Perform testing and documentation to comply with Orion Pharma requirements.
Document and track incidents, service requests, and resolutions in an ITSM tool
Set up and maintain new user accounts, access rights, and permissions following security policies.
Provide guidance and follow IT policies, cybersecurity best practices, and data protection compliance.
Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
Support onboarding/offboarding by provisioning IT equipment and access.
Manage system configuration, enhancement and life cycle.
Contribute to continuous improvement by identifying and proposing solutions for recurring issues.
Liaise with Finnish IT team to align all IT-related practices in global Orion organisation.
The IT Specialist will report to the Scientific Project Lead of Project Management and Operations Department, Orion Pharma R&D and to Orion Pharma’s Information Management Organisation in matrix.
Description of our organization
Orion Pharma’s Innovative Medicines are within its R&D organization. The organization employs top professionals in the field of drug discovery and development. There are around 400 professionals working in R&D. In addition to Cambridge, UK Biologics R&D Center, Orion R&D has offices in Espoo, Turku and Kuopio in Finland, in Nottingham, UK, and in Cambridge, MA, USA.
We offer
This opportunity is to lead all IT-related activities at our location in Cambridge, UK; this will be a one-of-a-kind opportunity for a creative and proactive IT Specialist to use their talents to build IT infrastructure at our recently established R&D Cambridge site while we build a powerhouse of biologics discovery and development within Orion Pharma iMeds/R&D.
A highly innovative R&D pipeline and enthusiastic working environment with possibilities to use your own strengths to advance your competence and career.
The exciting potential to innovate.
An excellent working atmosphere based on the appreciation of colleagues, continuous development, and mutual trust. Learn more about Orion as an employer https://www.orion.fi/en/careers/orion-as-an-employer/.
Our Expectations
We are seeking an individual with experience in pharma or industrial environments, including an understanding of GxP compliance and IT support in regulated environments.
Skills & Qualifications:
Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.
Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
ITIL Framework: Familiarity with incident, problem, and change management processes.
Preferred Experience & Certifications:
Strong experience in an IT Service Desk role, including walk-in support.
Prior experience in pharmaceutical, biotech, or manufacturing industries.
Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
The role is primarily located in an onsite support environment in Cambridge that includes offices and laboratories. Occasional support might be provided to Orion Pharma sites in Reading and Nottingham, UK. While the position typically follows standard working hours, on-call support or weekend availability may be necessary to meet business needs. Adherence to industry-specific security protocols and compliance regulations is essential, ensuring a safe and compliant work environment at all times.
How to apply and additional information
Please apply through the Orion career site by 25th August 2026. We typically review applications already during the application period and may start interviewing candidates before the application deadline. Therefore, we invite you to send your application as soon as possible.
#LI-ORION
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.
We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.
Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.
We offer careers with a clear purpose: empowering people to live their lives to the fullest.
Building well-being means the world to us.
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years. We develop, manufacture and market human and veterinary pharmaceuticals as well as active pharmaceutical ingredients, combining our trusted expertise with continuous innovation. We have an extensive portfolio of proprietary and generic medicines and consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by us are used to treat cancer, respiratory diseases and neurological diseases, among others. In 2025 our net sales amounted to EUR 1,890 million and we employ about 4,000 professionals worldwide, dedicated to building well-being. Product related questions and feedback: https://www.orionpharma.com/feedback Beware of any recruitment scam using Orion Pharma’s name Be cautious of recruitment scams where individuals pose as Orion Pharma employees or authorized recruiters. Orion Pharma will never request payment, personal financial information, or any favours at any stage of our hiring process.
Offices: Orionintie 1A, Espoo, FI-02101, FI · Tengströminkatu 8, Turku, FI-20360, FI · Volttikatu 8, Kuopio, FI-70700, FI · Joensuunkatu 7 a, Salo, Southwest Finland 24100, FI · Orioninkatu 2, Hanko, Uusimaa 10900, FI
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