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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
Define and execute lifecycle marketing strategies to drive customer activation, engagement, and retention across multiple channels. Collaborate with product, e-commerce, and analytics teams to optimize customer journeys and improve CRM tooling.
Requirements
Requires proven experience in CRM, lifecycle marketing, or customer engagement within e-commerce or technology sectors. Candidates must possess strong data analysis skills and the ability to manage complex cross-functional projects.
Full job description
Customer Lifecycle & CRM Manager
Department: Ecommerce, Web & Digital Marketing
Employment Type: Full Time
Location: Cambridge, UK
Description
We are seeking a Customer Lifecycle & CRM Manager to help define and execute customer lifecycle marketing strategies across the inMusic ecosystem. This role owns lifecycle messaging programs across email, web, in-product, and related channels, helping drive customer activation, engagement, retention, adoption, and revenue growth. The ideal candidate combines CRM expertise, customer insight, experimentation, and data-driven decision making to create effective customer journeys across multiple brands and product categories. We are willing to consider senior level candidates for this position.
What You'll Do
Define and execute lifecycle marketing strategies that improve activation, engagement, retention, and customer lifetime value.
Build, launch, and optimize customer journeys across email, web, in-app, and related customer communication channels.
Develop segmentation, targeting, personalization, and experimentation frameworks that improve campaign effectiveness.
Partner with product, e-commerce, analytics, content, engineering, and marketing teams to align lifecycle programs with business priorities.
Analyze campaign and customer performance data, identifying opportunities for optimization, cross-sell, upsell, and retention.
Help improve CRM tooling, customer data quality, automation capabilities, and lifecycle marketing processes across the organization.
Mentor and support team members while helping establish scalable lifecycle marketing best practices.
What You Bring
Experience leading CRM, lifecycle marketing, retention, or customer engagement programs for e-commerce, subscription, software, technology, or customer-centric businesses.
Strong understanding of segmentation, customer journey design, personalization, marketing automation, and performance measurement.
Ability to translate data and customer insights into practical, measurable marketing actions.
Strong stakeholder management skills and experience working across marketing, product, commercial, and technical teams.
Excellent project management, communication, and prioritization skills.
Interest in music technology, creator tools, subscriptions, or customer experience programs is advantageous.
Why Join Us
Work on brands and products used by creators, producers, performers, DJs, and musicians around the world.
Help shape how inMusic reaches, serves, and grows creator communities across a global portfolio of brands.
Join a practical, creative environment that values clear thinking, measurable impact, and cross-functional partnership.
inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.
Offices: 200 Scenic View Drive, Cumberland, RI 02864, US · Unit 3 Lyson Avenue, Ashvale, England GU12 5QE, GB · 6F, 3-19-23, Minami Azabu, Minato-ku, Tokyo, 220-0022, JP · Taipei 105, Taipei, Taiwan 105, TW · Harkortstraße 12-32, Ratingen, Germany 40880, DE
Music EquipmentDJAudioVideoGamingConsumer ElectronicsLightingmusicProductionmedia
How many Technology jobs are open in Cambridge, United Kingdom right now?
There are currently 406 open technology positions in Cambridge, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cambridge, United Kingdom?
Companies currently hiring include AVEVA, Cambridge Aerospace, Awerian Ltd, Riverlane, Jagex: The RuneScape Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cambridge, United Kingdom?
Yes — 243 of the 406 open technology positions offer remote or hybrid work (24 remote, 219 hybrid).
How do I apply for Technology jobs in Cambridge, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.