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Skills: AI application operations, Incident management, DevOps, SLA/SLO governance, Root cause analysis
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$138k–$230k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, Health coach, Employee assistance program
Posted 4d ago
Apply by Nov 6
~40 hrs/week
Responsibilities
The role involves managing AI application infrastructure, ensuring system health, and overseeing incident response and resolution. It also requires leading cross-functional teams, driving operational strategy, and implementing process improvements to enhance service reliability and quality.
Requirements
Candidates must possess a minimum of a bachelor's degree and at least 10 years of relevant professional experience. Strong expertise in SaaS incident management, DevOps practices, and AI/ML operational tooling is required.
Full job description
Job Description Summary
Responsible to drive ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role carries high levels of operational judgment and accountability, balancing autonomy with alignment to operating policy objectives. Key responsibilities span capacity management, incident response, help desk management, and software quality improvement with a direct impact on the team's ability to deliver services that meet defined standards of quality, timeliness, and business value.
Job Description
Responsibilities:
Serve as theprimary operational ownerfor AI application infrastructure, monitoring system health, managing incident detection, escalation, and timely resolution in alignment with defined SLA/SLO targets across the DevOps lifecycle
LeadRoot Cause Analysis (RCA)reviews andPush to Production meetings, ensuring readiness criteria are met, risks are communicated, and corrective actions are tracked to closure
Own and report onSLA/SLO performance metrics, providing regular dashboards to leadership and driving data-informed decisions to address trends and service gaps
Influence the development ofoperational strategyfor AI applications, including resource planning, policy formulation, and tooling roadmap alignment
Proactively monitorindustry trends in AI Ops, MLOps, and DevSecOps, translating emerging best practices into actionable improvements for the organization
Applyhigh-level operational judgmentto navigate complex technical and business challenges, constructing well-reasoned recommendations for problems that extend beyond standard operating parameters
Identify and implementprocess improvementsacross deployment pipelines, monitoring frameworks, and support workflows to improve reliability, scalability, and operational efficiency
Champion aquality-first cultureby defining and enforcing operational standards, quality policies, and best practices across the AI application support team
Leadcross-functional teams and projects, communicating complex technical concepts clearly to both technical and non-technical audiences, including senior leadership and external partners
Mentor and guide team members, fostering professional growth while serving as abridge between development, operations, and business stakeholdersto ensure alignment on priorities and outcomes
Required Qualifications:
Minimum of a Bachelor's Degree in a relevant discipline
10+ years of relevant professional experience
Desired Characteristics:
Demonstrated expertise in:
SaaS application incident management and enterprise-grade operational management
Software Development Lifecycle (SDLC)including Agile, DevOps, and CI/CD practices
New Product Introduction (NPI)processes and product roadmap rollout (push to prod)
AI/ML application operationsor AI Ops tooling and practices
Working with observability tools(e.g., Datadog, Splunk, Dynatrace)and log management systems to troubleshoot issues.
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
Experiencing establishing support through purchased services agreements and coordination of L1/L2/L3 support.
Experience setting up PagerDuty rotations and support workstreams.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $137,700.00 and $229,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on August 21, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Electrification, and Wind -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
Offices: 58 Charles St, Boston, Massachusetts 02141, US
Energy ManagementSustainabilityEnergy StorageEnergyWind EnergyEnergy Efficiency
How many Technology jobs are open in Cambridge, United Kingdom right now?
There are currently 406 open technology positions in Cambridge, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cambridge, United Kingdom?
Companies currently hiring include AVEVA, Cambridge Aerospace, Awerian Ltd, Riverlane, Jagex: The RuneScape Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cambridge, United Kingdom?
Yes — 243 of the 406 open technology positions offer remote or hybrid work (24 remote, 219 hybrid).
How do I apply for Technology jobs in Cambridge, United Kingdom?
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