ETAP permet à ses clients de prendre des décisions éclairées tout au long du cycle de vie des systèmes électriques et de leurs projets grâce à des solutions logicielles innovantes. En utilisant les solutions et la platef…
ETAP permet à ses clients de prendre des décisions éclairées tout au long du cycle de vie des systèmes électriques et de leurs projets grâce à des solutions logicielles innovantes. En utilisant les solutions et la platef…
AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $124,200.00 - $207,000.00 This pay range represents the minimum and maximum compensation that the position offers, and final c…
Skills: Process Simulation, Optimization Engineering, Chemical Engineering, APO/APS, Open-Equation Modeling
AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: $117,600.00 - $196,200.00 This pay range represents the minimum and maximum compensation that the position offers, and final c…
Technical Support Senior Application Consultant – ERM / Marine
Istanbul, Istanbul, Turkey · On-site
Senior+
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, effici…
Skills: Technical Support, ERM, AVEVA Marine, Incident Resolution, Technical Authoring
ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intell…
AVEVA is creating software trusted by over 90% of leading industrial companies. External Job Title: Senior Executive Engagement Program Manager Reports to: Alicia Douglas, Executive Engagements Director Region & Area: Si…
Senior Presales Solutions Consultant - Operations Control & CONNECT
Courbevoie, Ile-de-France, France · Hybrid
Senior+
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, effici…
Skills: Presales, Technical Sales, HMI, SCADA, MES
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, effici…
ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intell…
Skills: Technical Support, Asset Management, Microsoft 365, Entra ID, Intune
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: IT Infrastructure Solutions Architect Location: Cambridge | London Employment Type: Full-time (Hybrid) The job We are seeking an …
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Senior Sales Account Manager Location: Mumbai/Bangalore/Remote Employment Type: full-time About the Role The Senior Account Manag…
Skills: Account Management, Direct Sales, Business Acquisition, Strategic Planning, C-Level Engagement
AVEVA is creating software trusted by over 90% of leading industrial companies. Position: R&D Principal Technologist Previous experience: Design and development of cloud solutions using .NET or node.js in AWS or Azure Lo…
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Senior Software Developer Location: Cambridge, United Kingdom (Hybrid) Employment Type: Full-time The job As part of our Industri…
Skills: C# .NET, Object-Oriented Design, RESTful APIs, Microservices, Microsoft Azure
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Director, Security Resilience Location: Cambridge | UK Employment type: Full-time regular Previous Experience: 10+ years in infor…
Skills: Crisis Management, Business Continuity Planning, Disaster Recovery, Enterprise Risk Management, Information Security
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Director, Information Security - Assurance Location: Cambridge | UK Employment type: Full-time regular Previous Experience: 10+ y…
Skills: Information Security Assurance, Control Testing, ISO 27001, SOC 2, NIST CSF
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Director, Information Security GRC Location: Cambridge | UK Employment type: Full-time regular Benefits: Competitive package with…
Skills: Governance Risk and Compliance, ISO 27001, NIS2, IEC 62443, SOC 2
AVEVA is creating software trusted by over 90% of leading industrial companies. The Job Your role will be to support the EMEA People team with providing a professional, accurate, confidential and efficient payroll servic…
AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary withi…
Global Portfolio Marketing Analyst - Reporting & Analytics
London, England, United Kingdom · Hybrid
Mid level
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Global Portfolio Marketing Analyst – Reporting & Analytics Location: London, UK - Hybrid (50% working time at the office) Employm…
Skills: Marketing Analytics, Reporting, Business Intelligence, Power BI, Tableau
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Full-time
Posted 4d ago
~40 hrs/week
French
Responsibilities
Provide technical support, training, and guidance to key account customers and internal resources. Manage product evolutions, perform client testing, and assist project managers with ticket distribution and bug prioritization.
Requirements
Candidates must possess a strong sense of customer service and knowledge of product installation and deployment conditions. Experience with PLM deployment and the ability to handle technical analysis for large accounts is required.
Full job description
ETAP permet à ses clients de prendre des décisions éclairées tout au long du cycle de vie des systèmes électriques et de leurs projets grâce à des solutions logicielles innovantes. En utilisant les solutions et la plateforme de jumeau numérique d'ETAP, nos clients bénéficient d'une aide à la décision continue depuis les phases de conception et d'ingénierie, jusqu'aux opérations et à la maintenance. ETAP accompagne ses clients dans leur transformation numérique et leur transition énergétique pour un avenir durable, en les aidant dans leur quête de sécurité, de fiabilité et de résilience.
L'expertise d'ETAP s'appuie sur plus de 35 ans d'expérience, et plus récemment sur l'intégration en 2023 des offres d'IGE, un éditeur de logiciels d'ingénierie électrique réputé pour son portefeuille de logiciels SEE dédiés à la création, à la maintenance et au calcul de projets d'installation électrique.
La passion de nos employés pour l'excellence, l'innovation et la satisfaction client est notre ressource la plus précieuse. Si vous partagez cette passion - et souhaitez faire partie d'une entreprise actrice de la transition énergétique vers un monde plus durable pour les générations futures - nous vous invitons à nous rejoindre !
ETAP s'engage à créer un environnement de travail inclusif et est fier d'être un employeur offrant l'égalité des chances.
Supporter, encadrer, former et faire monter en compétence les clients et les ressources internes chargées du support et de la formation.
Parmi les taches récurrentes à mener :
Participer à la gestion des évolutions produits livrées par la R&D
Réception et tests
Echanger avec les développeurs
Aide au déploiement
Communication vers les utilisateurs
Support
Analyse des problèmes remontés par les utilisateurs
Communication des solutions vers les utilisateurs
Création de use cases
Rechercher des solutions de contournement fonctionnant sur la globalité des logiciels dans les conditions d’utilisation des clients
Réaliser des tests clients
Identification des tests à réaliser (échanges + validation avec le client)
Description des tests (Définir les scénarios type)
Aider au quotidien et en son absence le chef de projet :
Répartition des Tickets Projeqtor
Relance des « key » Utilisateurs pour clôturer les tickets
Suivi et priorisation des corrections de bug (HFX + maintenance process + script)
Mise à jour, gestion et suivi des Settings sur les différentes Plateformes du client
Pilotage de l’automatisation des tests
Participer à la demande aux activités d’avant-vente, de consulting et d’expertise chez les grands comptes
Améliorer en continu le savoir-faire d’assistance plus en matière de déploiement PLM
Connaissance des produits et de leurs conditions d’installation et de déploiement.
Avoir le sens du service client
Toutes ces missions pourront être appliquées chez n’importe quel client du Groupe IGE+XAO
ETAP exige que tous les candidats retenus se soumettent et réussissent une vérification complète de leurs antécédents avant de commencer à travailler. La vérification des antécédents sera effectuée conformément aux lois locales et peut, sous réserve de ces lois, inclure une preuve de diplôme, une vérification des antécédents professionnels, une preuve d'autorisation de travail, un casier judiciaire, une vérification d'identité, une vérification de crédit. Certains postes traitant de données personnelles sensibles et/ou de tiers peuvent impliquer des critères supplémentaires de vérification des antécédents.
ETAP est un employeur garantissant l'égalité des chances. Nous nous engageons à être un employeur exemplaire doté d’une culture inclusive, en développant un environnement de travail où tous nos employés sont traités avec dignité et respect. Nous valorisons la diversité et l’expertise que des personnes d’horizons différents apportent à notre entreprise.
Venez rejoindre ETAP pour créer la technologie transformatrice qui permet à nos clients de créer un monde meilleur.
AVEVA is a global leader in industrial software and Industrial Intelligence.
Our software powers radical collaboration - connecting people, partners, and ecosystems to trusted information and AI-enriched insights across energy, manufacturing, infrastructure, and beyond - to drive a new way of working and propel industry forward.
For over 50 years, AVEVA has helped industries push boundaries and pioneer innovative technologies, like AI and machine learning.
Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials.
Our solutions support the entire industrial lifecycle. Together, our technologies help you harness your industrial intelligence to improve reliability, safety, and profitability.
Efficiency and sustainability are core to all we do. Not only do we help customers decarbonize operations, increase circularity, and maximize efficiency by making better use of trusted, connected data, but sustainability is part of how we work every day
Learn more at www.aveva.com
Offices: High Cross, Madingley Road, Cambridge, CB3 0HB, GB
Oil and GasPowerMarinePaper and PulpChemicalsMiningDownstreamLNGSoftware3D
AVEVA is a global leader in industrial software and Industrial Intelligence.
Our software powers radical collaboration - connecting people, partners, and ecosystems to trusted information and AI-enriched insights across energy, manufacturing, infrastructure, and beyond - to drive a new way of working and propel industry forward.
For over 50 years, AVEVA has helped industries push boundaries and pioneer innovative technologies, like AI and machine learning.
Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials.
Our solutions support the entire industrial lifecycle. Together, our technologies help you harness your industrial intelligence to improve reliability, safety, and profitability.
Efficiency and sustainability are core to all we do. Not only do we help customers decarbonize operations, increase circularity, and maximize efficiency by making better use of trusted, connected data, but sustainability is part of how we work every day
Learn more at www.aveva.com
Offices: High Cross, Madingley Road, Cambridge, CB3 0HB, GB
Oil and GasPowerMarinePaper and PulpChemicalsMiningDownstreamLNGSoftware3D