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The apprentice will provide first-line technical support and troubleshooting while assisting with day-to-day IT operations and system administration. They will work closely with the ICT team to support organizational systems and services while developing professional technical skills.
Candidates should have a genuine interest in IT, strong problem-solving abilities, and a commitment to providing excellent customer service. Applicants are expected to have or be working towards five GCSEs including English, Maths, and Sciences at Level 4/5 or above.
Location: Granta Park, Cambridge
Contract: Fixed Term – 18 Months
Hours: Full time, 36 hours per week, Monday to Friday
Office/Hybrid: This role will be based on-site
Job Profile: Apprentice- Technical Support
Starting Salary: £23,000.00
Reference number: JR100859
Closing Date: 28th August 2026
Security requirements: This role will require the successful candidate to undertake a BPSS check.
Apprenticeship Standard: Level 3 Information Communication Technician.
For further details please follow the link below.
Information communications technician (level 3) - apprenticeship training course
TWI is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This is an excellent opportunity for someone starting out in IT and looking to build a long-term career through hands-on experience, structured learning and support from experienced professionals. Our ICT team plays a key role in supporting the systems, services and communications that keep the organisation running, giving you exposure to a wide range of technologies and real business challenges from day one.
You will be supported throughout your apprenticeship by experienced colleagues who will mentor you as you grow your technical knowledge, confidence and professional skills. This is a varied, practical role that will give you the perfect platform to begin your career in IT, including opportunities to:
We are looking for someone who is motivated, curious and ready to start building a successful future in IT. In return, you will gain practical experience, professional support and the chance to develop within an organisation that values teamwork, innovation, responsibility, customer focus, adaptability and respect.
We welcome applications from students who have not yet completed their GCSEs. Conditional offers will be made on the basis that applicants achieve five GCSEs (or equivalent) including English, Maths, and Sciences at Level 4/5 (Grade C) or above.
For further details, please follow the Job Description link below:
https://www.twi-global.com/pdfs/careers/Apprentice-ICT-Helpdesk-Technician-Job-Description.pdf
Travel:
This position may require travel in the UK.
TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.
We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.
If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.
TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.
We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.
Disability Confident Scheme:
We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.
If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to Recruitment@TWI.co.uk
We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.
We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.
36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.
At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.
As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.
We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.
The diversity of our staff and students makes a positive and important contribution to our continuing success.
TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.
Professional Engineering Institution
The Welding Institute is the leading professional engineering institution responsible for the professional registration and certification of welding and joining personnel worldwide. We also offer membership to all engineers, regardless of your specialist area. The Welding Institute also embraces a professional institution, a certification body, a training organisation and a world renowned research and technology centre. Simply, it exists to help individuals to build and improve their careers. As a Licensed Member of the Engineering Council, The Welding Institute has a responsibility to nominate and submit appropriately qualified candidates for registration as Chartered or Incorporated Engineer, or Engineering Technician. The Welding Institute also fosters a deep-seated knowledge base in the development of occupational standards and vocational qualification. As an influential lobbying group it offers authoritative guidance to statutory bodies like the British Standards Institution, the Engineering Council and even central government.
Offices: Granta Park, Great Abington, England CB21 6AL, GB
Professional Engineering Institution
The Welding Institute is the leading professional engineering institution responsible for the professional registration and certification of welding and joining personnel worldwide. We also offer membership to all engineers, regardless of your specialist area. The Welding Institute also embraces a professional institution, a certification body, a training organisation and a world renowned research and technology centre. Simply, it exists to help individuals to build and improve their careers. As a Licensed Member of the Engineering Council, The Welding Institute has a responsibility to nominate and submit appropriately qualified candidates for registration as Chartered or Incorporated Engineer, or Engineering Technician. The Welding Institute also fosters a deep-seated knowledge base in the development of occupational standards and vocational qualification. As an influential lobbying group it offers authoritative guidance to statutory bodies like the British Standards Institution, the Engineering Council and even central government.
Offices: Granta Park, Great Abington, England CB21 6AL, GB
