Sydney, New South Wales, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Release Management, Technical Program Management, CI/CD Pipelines, Deployment Strategies, Cross-functional Coordination
New York, New York, United States · On-site
$105k–$125k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Enterprise Sales, Full-cycle Sales, Discovery, Pipeline Management, Product Demos
Toronto, Ontario, Canada · Hybrid
$130k–$150k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Pre-sales Engineering, Technical Discovery, Solution Design, Product Demos, RFP Management
Sydney, New South Wales, Australia · Hybrid
Who are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase …
Skills: Azure, Terraform, Ansible, Docker, Kubernetes
Sydney, New South Wales, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: React, Figma, TypeScript, Design Systems, Component API Design
San Francisco, California, United States · On-site
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: HubSpot Administration, SQL, dbt, Segment, Braze
Sydney, New South Wales, Australia · Hybrid
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: GTM Operations, Revenue Operations, HubSpot Administration, SQL, dbt
Austin, Texas, United States · Remote OK
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: Technical Troubleshooting, Engineering Leadership, Root Cause Analysis, Log Analysis, Observability
Cape Town, Western Cape, South Africa · Remote OK
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Clinical Reasoning, Clinical Safety Review, Root Cause Analysis, Regulatory Compliance, Medical Device Regulations
Melbourne, Victoria, Australia · Hybrid
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: AWS, Kubernetes, EKS, Terraform, Python
London, England, United Kingdom · Hybrid
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Sales Engineering, Solutions Architecture, REST APIs, SAML/OIDC, SCIM
Manila, Metro Manila, Philippines · Remote OK
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: Technical Troubleshooting, SaaS Support, Chrome DevTools, SAML, OAuth 2.0
Sydney, New South Wales, Australia · Remote OK
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: Technical Troubleshooting, Engineering Leadership, Root Cause Analysis, Log Analysis, Observability
Sydney, New South Wales, Australia · Hybrid
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Financial Controlling, Month-end Close, Statutory Reporting, IFRS, Local GAAP
San Francisco, California, United States · On-site
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Engineering Leadership, Technical Architecture, AI Agents, Enterprise Integration, Forward-Deployed Engineering
New York, New York, United States · On-site
$150k–$175k/yr
Sales Director North America Heidi Health · New York, NY · In-Office Who We Are Heidi Health AI has been a global rocketship, and this is your chance to get in early but not too early. We are a clinician-founded healthca…
Skills: Enterprise Sales, Sales Leadership, Healthcare Sales, Team Recruitment, Sales Coaching
Melbourne, Victoria, Australia · Hybrid
Who we are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Product Analytics, Data Analytics, Business Analytics, SQL, A/B Testing
Toronto, Ontario, Canada · Hybrid
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Inbound Demand Conversion, Product Demos, Lead Qualification, Pipeline Management, Customer Discovery
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Own the end-to-end release process by designing scalable tooling and governance structures to ensure smooth product shipments. Coordinate feature launches across engineering, product, and marketing teams while maintaining a comprehensive release calendar.
Requires at least 5 years of TPM or release management experience within a compliance-heavy organization. Must possess deep expertise in CI/CD pipelines, deployment strategies, and the ability to lead through influence in fast-paced environments.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
Heidi ships fast, across a growing number of products, teams, and markets. This role exists to build the structure that keeps that running well. You'll own the end-to-end release process: the tooling, the coordination, and the cross-functional rhythm that lets product, engineering, and marketing ship with confidence. It's less about managing releases one at a time and more about building the system that makes every release smoother than the last. That takes as much communication and influence as it does process design.
What you’ll do
Governance of the end-to-end release process, including the activities, steps, and procedures involved in preparing, executing, and finalizing our releases
Develop and maintain a comprehensive release calendar, outlining key milestones, activities and procedures.
Spearhead the evolution of release practices - designing and implementing scalable release processes and tooling that support Heidi's growth and increasing feature complexity.
Create and refine documentation to guide teams through the release process, ensuring clarity and consistency.
Coordinate and synchronize feature launches across multiple teams (product, engineering, marketing, and user feedback)
Monitor the performance of each release
Ensure a unified release process across teams, groups, and strategic goals.
Coordinate with engineering teams to ensure adherence to release timelines and instructions.
Align with the product marketing team on release schedules and go-live activities, including B2B, brand, and PMM initiatives.
A minimum of 5 years TPM or release management experience at an established and compliance heavy organization
Domain experience working with release engineering, deployment pipelines, or platform infrastructure
Deep understanding of release management processes, CI/CD pipelines, and deployment strategies
Experience coordinating large-scale, cross-functional releases involving product, engineering, and marketing teams
Comfortable with ambiguity in a fast-paced environment with shifting priorities
A natural communicator who leads through influence, not authority — able to coordinate across diverse, senior stakeholders without direct authority
A love for navigating complexity and tackling ambiguous problems
Process-oriented but flexible in approach
Experience building scalable and repeatable processes from the ground up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is
demanding, but we value sustainable performance and mental health. You're
trusted to perform, and you set your schedule. We operate on outcomes > inputs,
not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
