Sydney, New South Wales, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Python, System architecture, API design, Event-driven systems, Kafka
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Customer success, Account management, B2B SaaS, Leadership, Strategic planning
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Customer education, Enablement, Customer success, Implementation, Learning and development
Manila, Metro Manila, Philippines · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: Customer Support, Communication, Problem Solving, Empathy, Technical Support
San Francisco, California, United States · Hybrid
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: Enterprise implementation, Healthcare software, EHR integration, Clinical workflow platforms, Technical leadership
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: LLMOps, Observability, Tracing, Evaluation, Monitoring
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: MongoDB, Database infrastructure, Schema design, Query performance, Infrastructure as code
Sydney, New South Wales, Australia · Hybrid
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: Enterprise implementation, Healthcare software, EHR integration, Clinical workflow, Technical leadership
San Francisco, California, United States · On-site
$170k–$220k/yr
Howdy, we’re Heidi 👋 “The AI startup growing faster than Canva” That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in th…
Skills: Product Management, Healthcare Systems, Clinical Workflows, LLM Concepts, Prompting
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Customer success, SaaS, Account management, Implementation, Relationship building
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: JavaScript, TypeScript, React, Next.js, Turborepo
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Site Reliability Engineering, Kubernetes, Cloud Infrastructure, AWS, Terraform
Singapore, Singapore · Remote OK
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: Product management, Technical program management, Healthcare interoperability, SMART on FHIR, HL7 v2
Melbourne, Victoria, Australia · Hybrid
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: Social media management, Content creation, Copywriting, Graphic design, Video production
New York, New York, United States · On-site
$65k–$70k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Sales, Lead qualification, Product demonstration, Communication, Relationship building
Sydney, New South Wales, Australia · Hybrid
We’re Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient v…
Skills: Product marketing, Go-to-market strategy, Competitive positioning, Stakeholder management, Data-driven decision making
San Francisco, California, United States · On-site
$255k–$300k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers…
Skills: Product strategy, Roadmap development, AI workflow solutions, Health tech, Clinical technology
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Medical Device Regulation, FDA SaMD Classification, ISO 13485, ISO 14971, IEC 62304
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Release Management, CI/CD, Change Management, DORA Metrics, Feature Flagging
Tokyo, Japan · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Marketing Strategy, Campaign Management, Pipeline Generation, Brand Presence, Public Relations
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Architect and build backend services that power LLM-based agents and clinical automations while ensuring system reliability and scalability. Collaborate with product, AI, and frontend teams to design robust APIs and optimize performance for high-scale clinical interactions.
Requires mastery of software engineering fundamentals with proficiency in Python and experience in designing distributed, event-driven systems. Candidates must have deep expertise in database schema design, cloud infrastructure, and a track record of shipping scalable, reliable software.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
Clinical teams trust software when it never lets them down. This role is about earning that trust at the infrastructure level: building the backend that lets Heidi's AI agents act reliably, at speed, and at scale. You'll spend less time following a spec and more time deciding what the spec should be, working closely with product, AI, and frontend engineers to get ideas into clinicians' hands fast.
What you’ll do
Architect and build backend services that power LLM-based agents and clinical automations.
Design robust APIs & data models that are secure, observable and easy for other teams to extend.
Optimise performance and cost: profile hot paths, tune databases and right-size cloud resources.
Automate quality: write unit / integration tests, craft alerts and own on-call runbooks so clinicians can trust every interaction.
Partner with product, AI and frontend engineers to ship new capabilities from concept to production in weeks, not quarters.
What you’ll need
Mastery of software-engineering fundamentals; Python is our primary language, but you move fluently between technologies when the problem demands.
Proven experience designing APIs (REST or GraphQL), and event-driven systems (Kafka, Pub/Sub or similar).
Deep coding and architect mindset — Hands on experience in test driven development (TDD), AI coding, microservices, eventual consistency etc.
Deep database expertise—schema design, query optimisation and scaling for both relational and NoSQL stores. MongoDB experience is a big bonus.
Cloud fluency (AWS, Azure, or GCP): containers, k8s, CI/CD, infrastructure-as-code, security and observability.
Track record of shipping and operating distributed systems at scale with high reliability
Rigorous testing, code-review and documentation habits that elevate team standards.
Hands-on work with AI/LLM services or real-time audio/streaming pipelines.
Strong communication skills and the ability to influence technical direction without relying on formal authority.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is
demanding, but we value sustainable performance and mental health. You're
trusted to perform, and you set your schedule. We operate on outcomes > inputs,
not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
