Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Release Management, CI/CD, Change Management, DORA Metrics, Feature Flagging
South Korea · On-site
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Clinical Documentation, Product Testing, Medical Terminology, Korean Language Fluency, English Proficiency
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Medical Device Regulation, FDA SaMD Classification, ISO 13485, ISO 14971, IEC 62304
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Hubspot, CRM Configuration, Data Governance, Lead Lifecycle Management, Lead Routing
New York, New York, United States · On-site
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Outbound Sales, Lead Generation, Market Research, Cold Calling, Email Prospecting
New York, New York, United States · Remote OK
$160k–$220k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Enterprise Integrations, Software Engineering, EHR Systems, API Design, Incident Management
Berlin, Germany · Hybrid
Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 m…
Skills: Customer success, SaaS, Healthcare ecosystem, Onboarding, Training
Melbourne, Victoria, Australia · Hybrid
We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Bid Management, Tender Strategy, Proposal Writing, Health Procurement, Stakeholder Coordination
Melbourne, Victoria, Australia · Hybrid
We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: SQL, dbt, Databricks, Omni, Data Modeling
San Francisco, California, United States · Remote OK
$170k–$200k/yr
We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Product Design, Prototyping, Figma, CSS, Information Architecture
Sydney, New South Wales, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Bid Management, Tender Writing, Market Intelligence, Sales Operations, CRM Management
Sydney, New South Wales, Australia · Hybrid
$170k–$220k/yr
Howdy, we’re Heidi 👋 “The AI startup growing faster than Canva” That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in th…
Skills: Product Management, AI Product Development, Clinical Workflow Mapping, LLM Prompting, Fine-tuning
Melbourne, Victoria, Australia · Hybrid
We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Enterprise Sales Leadership, Sales Process Development, Sales Coaching, Pipeline Management, Forecasting
New York, New York, United States · On-site
$105k–$125k/yr
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Full-cycle Sales, Mid-Market Sales, Discovery, Pipeline Management, Product Demos
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Enterprise Implementation, Project Management, SaaS Onboarding, Stakeholder Management, Customer Activation
Tokyo, Japan · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: B2B SaaS Sales, Channel Management, Distribution Partnerships, Product Led Growth, Enterprise Sales
Tokyo, Japan · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Clinical Onboarding, Implementation Management, Workflow Mapping, Japanese Fluency, English Fluency
Melbourne, Victoria, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient …
Skills: Knowledge Base Management, Content Strategy, Technical Writing, AI Content Structuring, Cross-functional Collaboration
Melbourne, Victoria, Australia · Hybrid
Who We Are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers…
Skills: Technical Program Management, Healthcare Interoperability, SMART on FHIR, HL7, FHIR Resources
Australia · Remote OK
Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way — from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 …
Skills: Enterprise Health System Engagement, Clinical Strategy, Thought Leadership, Commercial Deal Origination, Clinical Governance
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Own the release calendar and cadence across all product surfaces to ensure predictable and safe deployments. Coordinate cross-team execution plans and manage change management for enterprise health system customers and medical device compliance.
Proven experience running software releases at a fast-moving SaaS company, preferably within a regulated environment like healthcare or fintech. Must be technically fluent in CI/CD and deployment patterns with the ability to communicate technical risks to executive stakeholders.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
We ship atoms daily. Two million patient visits a week now run through what we ship, and health systems notice when a release wobbles.
This role owns the last mile: every change that reaches production arrives predictably, safely and with a paper trail that stands up to an enterprise compliance review. You'll be the person who makes shipping fast and shipping safely the same thing.
Own the release calendar and cadence across Heidi's product surfaces, from web and mobile to EHR-connected enterprise deployments, so teams ship predictably and health system customers always know what's coming.
Run release readiness and go/no-go: weigh test coverage, change size, dependency risk and prior incidents, then make the call alongside engineering leads. When the answer is no, you say so clearly and early.
Serve as the single point of coordination for cross-team releases, pulling engineering, QA, security, support and customer-facing teams into one execution plan.
Own change management for enterprise health system customers: release notes, customer comms, staged rollouts and the evidence trail that clinical safety and compliance reviews demand.
Own change management for medical device compliance: work with our internal compliance team to ensure our release process is compliant with the regulations.
Drive our DORA metrics, particularly change lead time and deployment frequency. These are core engineering health measures at Heidi, and you'll own moving them in the right direction without letting change failure rate move with them.
Partner with platform engineers to sharpen the machinery of releasing: CI/CD pipelines, feature flags, canary and staged rollouts, and rollback paths that get tested before they're needed.
Coordinate hotfixes and rollbacks when something breaks, then run the release retro and make sure the fix outlives the incident.
Keep environments honest, ensuring staging reflects production and release branches stay clean across globally distributed teams.
Proven experience running software releases at a fast-moving SaaS company. A regulated environment (healthcare, fintech, clinical technology) is a strong plus.
Technically fluent, even if you're not writing production code. You can read a pipeline, question a risk assessment and tell a sound rollback plan from a hopeful one.
Deep working knowledge of CI/CD, observability tools, source control workflows, feature flagging and modern deployment patterns.
A calm operator under pressure. Release day is your home turf, and people trust your judgment because you've earned it release after release.
Fluent communication with both engineers and enterprise customers. You translate technical risk into language a health system CIO can act on.
A bias for velocity paired with the discipline enterprise healthcare demands. Process should make shipping faster, and you cut it when it doesn't.
Comfort with data: you track release KPIs, spot the bottleneck in the numbers and bring evidence to the go/no-go table.
This role is in-office in Sydney or Melbourne. We believe in the energy and focus of being in the room together.
You'll coordinate releases across a significant timezone gap with our product and engineering teams in Australia.
You'll work closely with the Head of Engineering, and other engineering leaders and have real influence over how Heidi ships globally.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.
We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
Heidi is building an AI Care Partner to expand clinical capacity by supporting every stage of care delivery. In addition to its AI scribe, Heidi has introduced Evidence, giving clinicians access to trusted medical research at the point of care, and Comms, enabling healthcare teams to coordinate patient communications. Heidi supports more than 2.7 million patient interactions each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund Latitude, Possible Ventures and Archangel. Heidi aligns with leading international healthcare and privacy frameworks, including NHS requirements, GDPR, HIPAA, and the Australian Privacy Principles, and maintains enterprise-grade security certifications including ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001. Learn more at heidihealth.com
Offices: Melbourne, Victoria 3000, AU · 360 Elizabeth Street, 360 Elizabeth St, Richmond, Victoria 3121, AU · 420 George St, Sydney, New South Wales 2000, AU · 215 Park Ave S, 215 Park Ave S, New York, NY 10003, US
