Belfast, Northern Ireland, United Kingdom · On-site
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating …
Skills: IT Support, Networking basics, Windows desktop environments, Windows OS, Office365
Belfast, Northern Ireland, United Kingdom · On-site
Company Description Navantia UK is a new force in British industry, supporting the UK’s defence, security and energy transition ambitions. We’re doing this by creating state-of-the-art sovereign defence capabilities, inv…
Skills: Application Support, PLM, CAD, SAP, Engineering Workflows
Belfast, Northern Ireland, United Kingdom · On-site
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating …
Skills: IT Support, Networking basics, Windows desktop environments, Windows OS, Office365
Belfast, Northern Ireland, United Kingdom · On-site
About the role We are seeking a highly skilled and experienced Systems Engineer to join our Managed Services team. The Systems Engineer plays a critical role in providing advanced technical support, solving complex issue…
Skills: Systems Engineering, Technical Support, Infrastructure Management, Network Configuration, Virtualization
Antrim, Northern Ireland, United Kingdom · On-site
JOB DESCRIPTION JOB TITLE: Technical Project Manager - DDS REPORTS TO: Delivery Manager RESPONSIBLE FOR: The Technical Project Manager will be responsible for delivery of Digital Technology projects through the full proj…
Skills: Project management, Prince2, Technical project delivery, Stakeholder management, Procurement
Belfast, Northern Ireland, United Kingdom · Hybrid
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. O…
Skills: Python, AWS, Terraform, Kubernetes, Machine Learning
Belfast, Northern Ireland, United Kingdom · Hybrid
Team Context At Aflac Northern Ireland, we're building a comprehensive ecosystem of Third-Party Integrations (TPI) that seamlessly connect external partners, vendors, and service providers with our core insurance platfor…
Skills: Engineering Management, API Design, System Integration, AWS, Java Spring Boot
Armagh, Northern Ireland, United Kingdom · On-site
Job Description SERVICE AREA: EnAble Programme REPORTS TO: EnAble Senior Technical Project Manager RESPONSIBLE FOR: The EnAble Technical Business Analyst will be required to working closely with the EnAble Workstream Lea…
Skills: Business Analysis, Process Mapping, Requirements Gathering, Stakeholder Management, Procurement
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Generative AI, LangChain, LlamaIndex, Hugging Face, OpenAI API
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Generative AI, LangChain, LlamaIndex, Hugging Face, OpenAI API
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Generative AI, LangChain, LlamaIndex, Hugging Face, OpenAI API
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Generative AI, LangChain, LlamaIndex, Hugging Face, RAG pipelines
Belfast, Northern Ireland, United Kingdom · On-site
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Life Sciences, Business Consulting, Data Analysis, Artificial Intelligence, Strategy
Birmingham, England, United Kingdom · On-site
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cu…
Skills: Product Marketing, Go-to-market Strategy, Messaging Frameworks, Sales Enablement, Competitive Intelligence
Belfast, Northern Ireland, United Kingdom · Remote Solely
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, ne…
Skills: Windows App SDK, WinUI, C#, XAML, C++
Belfast, Northern Ireland, United Kingdom · Remote Solely
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: Backend development, TypeScript, Node.js, GCP, API design
Belfast, Northern Ireland, United Kingdom · Hybrid
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Java, JUnit, Mockito, Gradle, Maven
Birmingham, England, United Kingdom · Remote OK
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cu…
Skills: Delivery Management, Software Development, Digital Transformation, Stakeholder Management, Agile
Belfast, Northern Ireland, United Kingdom · On-site
$45k–$60k/yr
About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted te…
Skills: Golang, Python, Java, Kubernetes, Helm
Belfast, Northern Ireland, United Kingdom · Remote Solely
We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager t…
Skills: Artificial Intelligence, Entrepreneurship, Startup scaling, Product-market fit, Sales force development
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The Service Desk Analyst is responsible for resolving technical service requests via phone and email while maintaining high customer satisfaction. They must also document troubleshooting steps, collaborate with technical teams, and assist with equipment preparation.
Candidates must have an associate or technical degree in Computer Engineering or equivalent experience, along with 3-5 years of IT support experience. Proficiency in networking basics, Windows environments, and Office365 is required, alongside strong communication and problem-solving skills.
About the role
The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction. This role will require broad knowledge of our standard network engineering practices as well as learning specific knowledge for our clients to better help to serve each of them when the need arises. Customer service will be an important feature of this position as the Service Desk will typically be the first interaction a user may have with our company. Communication skills as well as technical skills will be the key components of this position.
What you'll do
KEY RESPONSIBILITIES
• Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
• Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
• Collaborate with team members and escalate issues appropriately.
• Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
• Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
• Document client specific information as needed to enable secured but easy access for future, related issues.
• Intake of packages and deliveries received to the office. Enter the information for each delivery into ConnectWise under the relevant client and mark that package for pickup by the engineer.
• May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.
KEY COMPETENCIES
Customer Focus
• Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
• Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
• Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
• Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
• Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
Qualifications
Required
• Associates or Technical degree in Computer Engineering or equivalent work experience.
• 3-5 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
• Experience in a customer service environment.
• Ability to use deductive reasoning to troubleshoot problems and resolve the issues using IT knowledge.
• Ability to learn and track down information needed to resolve new problem as they occur.
• Strong written and verbal communication skills.
• Time management skills, and the ability to prioritize multiple concurrent issues.
• The ability to work independently but also be a team player.
• Thriving in a fast-paced environment. Performing well under pressure.
• Being a fast learner, who can keep up with changing trends in a rapidly evolving industry.
We simplify the complex. We keep your business running 24/7. We've Got This.
Netrio is a full-service managed service provider (MSP) and managed security service provider (MSSP) exclusively focused on the IT needs of small and mid-market enterprises. Our end-to-end portfolio of services includes managed IT infrastructure, cybersecurity, cloud, network operations (NOCaaS), connectivity and voice, and custom application development. The company has offices in Texas, New York, Minnesota, and Northern Ireland and supports customers throughout North America.
Offices: 116 N. Tennessee St., Suite 200, McKinney, Texas 75069, US · 807 Brazos St., Suite 206, Austin, TX 78701, US
There are currently 173 open technology positions in Belfast, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Kainos, EY, PA Consulting, Aflac Northern Ireland, Speechify, among others. Browse the listings above to see every active employer.
Yes — 110 of the 173 open technology positions offer remote or hybrid work (28 remote, 82 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
