Primary Purpose of Position: Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair. Essential Functions: End User Support Install and support the use…
Skills: Windows 11, Microsoft 365, Active Directory, Entra ID, Microsoft Intune
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$69k–$97k/yr
Full-time
high school, bachelor degree
Medical coverage, Dental coverage, Retirement savings plan with company match, Backup childcare, Educational assistance, Employee support programs
Posted 44d ago
~40 hrs/week
Responsibilities
Provide comprehensive technical support for desktop and laptop users, including installation, repair, and software upgrades. Manage user accounts in Active Directory and Entra ID while maintaining hardware and software inventories.
Requirements
Requires a high school diploma and at least one year of service desk experience in a Microsoft environment. Must possess strong communication skills and the ability to lift up to 50 pounds.
Full job description
Primary Purpose of Position:
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Essential Functions:
End User Support
Install and support the use of peripherals and computer software including, but not limited to, Microsoft Office, Adobe and other applications.
Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
Diagnose hardware problems and perform and/or coordinate the repair of hardware.
Install new laptops, desktops, printers, personal device assistants and other peripherals.
Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Adobe Creative Cloud suite and other applications.
Maintain and enforce software policies and standards.
Interact with the Application Development, Information Security, and Network Services teams to resolve issues with network-based services.
Interact with Physical Security team to resolve issues regarding Building Management Systems (BMS), Facilities systems, and Access Control systems.
Setup and maintain user accounts in Active Directory and Entra ID.
Support the use of Windows Group Policies and Active Directory Organization Units (OUs), as well as Intune Configuration Profiles.
Maintain and enforce security policies and directory standards.
Maintain the inventory of hardware and software.
Manage and maintain standard computer images and installations.
Support the use of audio-visual equipment in conference rooms.
Operations Support
Manage printer maintenance and toner service.
Internal Operations
Conduct one-on-one instruction.
Maintain documentation in accordance with policies and control requirements.
Conduct research on new technologies or products.
Recommend purchases based on an assessment of user requirements.
General
Special projects and other duties as assigned.
Requirements and Qualifications:
A high school diploma or equivalent educational certification required.A BA/BS preferred.
A minimum of 1 year service desk support experience in a Microsoft environment.
Excellent working knowledge of Windows 11 and the suite of Microsoft Office products.
Possess working knowledge of remote control support applications, such as Microsoft System Center and Configuration Manager (SCCM), Microsoft Teams screen-share and Remote Desktop Protocol (RDP).
Understand basic networking concepts and the operation of switches, routers and hubs.
Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues.
Excellent verbal and written communications skills.
Proven ability to interact with all levels of employees.
Ability to demonstrate multi-task management skills.
Demonstrated commitment to and proficiency in customer service culture.
Exhibits and champions excellence in work habits and a willingness to embrace change.
Demonstrated ability to work proactively, independently, and as part of a team is essential.
Be detail-oriented and methodical in solving problems and managing multiple projects.
Possess an aptitude toward learning technical concepts.
Be results-oriented and a quick learner in supporting new products and technologies.
Be able to travel and to work flexible schedules outside normal business hours when required.
Physical Requirements:
Involves work of a general office nature usually performed sitting such as answering the phone and operation of a computer.
Involves work of a general office nature usually performed standing such as operation of a photocopier and a fax machine.
Involves work of a general nature related to computer repair.
Involves movement between departments and sometimes office building floors to facilitate work.
Involves lifting of computers & monitors up to 50 pounds.
Internal and External Contacts:
This position regularly interacts in both verbal and written form with employees, vendors and contractors.
This position may interface with external vendors on occasion.
Reporting Structure:
This position regularly interacts in both verbal and written form with employees, vendors and contractors of BXP in supporting an inventory of over 700 desktops and laptops.This position may interface with external vendors.
Salary Range:
$69,000 - $96,750. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.
BXP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Related keywords
Service DeskWindows 11Microsoft 365Active DirectoryEntra IDIntuneSCCMRDPAdobe Creative CloudHardware RepairPeripheralsGroup PolicyOrganization UnitsBMSAccess Control SystemsNetwork Switches
On July 1, BXP formally completed the change of its corporate name from Boston Properties, Inc. to BXP, Inc. Having grown to six regions, the change telegraphed to stakeholders that while Boston remains a key part of BXP’s history, founding, and portfolio, future growth will come throughout its regions: Boston, Los Angeles, New York, San Francisco, Seattle, and Washington, DC. BXP aspires to be the real estate industry partner of choice and premier workplace leader in all of the cities in which it operates, and the evolution of BXP’s name reflects a national, not singular city, focus.
Please visit our new LinkedIn company page at BXP, Inc.
Offices: 800 Boylston St, Boston, Massachusetts 02199, US
Based on 5680 listings with disclosed salaries, most technology jobs in Massachusetts pay between $94k–$218k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Massachusetts right now?
There are currently 7,064 open technology positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Massachusetts?
Companies currently hiring include State Street, RTX, Amazon, mouhamedzz, WHOOP, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Massachusetts?
Yes — 3374 of the 7064 open technology positions offer remote or hybrid work (1051 remote, 2323 hybrid).
How do I apply for Technology jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.