Cleveland, Ohio, United States · Remote OK
$30/hr–$35/hr
As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education a…
Skills: Diagnostic imaging, Technical troubleshooting, Customer relationship management, Veterinary technology, Training
Shelby County, Tennessee, United States · Remote OK
$85k–$100k/yr
The Regional Field Support Manager leads and supports Field Support Representatives (FSR) to provide excellent customer experience. Why this role matters: We build some of the most innovative products in the veterinary d…
Skills: Leadership, Team management, Coaching, Customer service, Territory management
Westbrook, Maine, United States · On-site
$65k–$70k/yr
As a Head Chef – Maine Cafe, you will lead venue culinary operations for the IDEXX Dining program. You will oversee all aspects of kitchen operations, including menu planning, food preparation, staff leadership, budgetin…
Skills: Kitchen management, Menu development, Staff leadership, Food safety, Budget administration
Kornwestheim, Baden-Württemberg, Germany · On-site
Als MTLA (w/m/d) in der Mikrobiologie bei IDEXX wirst Du bei einem der größten veterinärdiagnostischen Unternehmen der Welt einen wichtigen Beitrag leisten. Du wirst Laboruntersuchungen durchführen, die Tierärzten bei de…
Skills: Microbiology, Laboratory diagnostics, Bacteriology, Mycology, Sample processing
Westbrook, Maine, United States · On-site
$26/hr–$29/hr
The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist to our team with a focus on Enterprise Accounts to help meet business demands. Why this role matte…
Skills: Bookkeeping, Account management, Billing, Data management, Excel
Quebec, Quebec, Canada · Remote OK
$90k–$105k/yr
À titre de Consultant(e) vétérinaire en diagnostic pour les ventes terrain (VDC), vous serez en première ligne pour établir de solides relations avec nos clients vétérinaires et contribuer à la vente du portefeuille de p…
Skills: Territory management, Sales, Medical device sales, Veterinary diagnostics, Consultative selling
Manchester, Missouri, United States · On-site
s Laboratory Technician at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic companies in the world, joining…
Skills: Laboratory testing, Microscopy, Diagnostic analyzers, Pipetting, Sample analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Remote OK
JOB SUMMARY Create relationships with customers through knowledgeable interactions, business discussions and educational interactions. Acquire new business in existing customer base and acquire new customers leading to a…
Skills: Sales, Customer Relationship Management, Business Development, Negotiation, Communication
Sydney, New South Wales, Australia · On-site
Join IDEXX as a Field Support Representative within our Field Support team. This full-time, 12-month parental leave cover opportunity is ideal for a customer-focused professional who enjoys combining technical expertise,…
Skills: Technical support, Troubleshooting, Customer relationship management, Training and education, Veterinary nursing
Switzerland · Remote OK
Als Veterinary Account Manager (w/m/d) bist Du für den Vertrieb des IDEXX Produktportfolios im Bereich der veterinärmedizinischen Diagnostik sowie für den Auf- und Ausbau enger Kundenbeziehungen in der Schweiz verantwort…
Skills: Sales, Account management, Veterinary diagnostics, Customer relationship management, Consultative selling
Westbrook, Maine, United States · Remote OK
$115k–$157k/yr
IDEXX is seeking a Principal Data Architect that will drive the vision for the VetSoft Analytics Team’s data architecture and lead the team that builds it. You will own how data moves from source systems through our pipe…
Skills: Data architecture, Data engineering, Data warehousing, SQL, Dbt
Houston, Texas, United States · On-site
$90k–$110k/yr
As a Field Sales Veterinary Diagnostic Consultant (VDC), you will be on the front lines working to build strong relationships with our Veterinary customers to help sell IDEXX’s medical device diagnostics portfolio of pro…
Skills: Consultative selling, Territory management, Medical device sales, Veterinary diagnostics, Relationship building
Las Vegas, Nevada, United States · Remote OK
$30/hr–$35/hr
As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centr…
Skills: Veterinary diagnostics, Technical troubleshooting, Customer relationship management, Training, Communication
Louisville, Kentucky, United States · On-site
As a Medical Laboratory Technician in the PCR lab at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic compa…
Skills: PCR techniques, qPCR, DNA/RNA extraction, Sample preparation, Pipetting
Houston, Texas, United States · Remote OK
$90k–$110k/yr
As a Field Sales Veterinary Diagnostic Consultant (VDC), you will be on the front lines working to build strong relationships with our Veterinary customers to help sell IDEXX’s medical device diagnostics portfolio of pro…
Skills: Consultative selling, Territory management, Veterinary diagnostics, Medical device sales, Relationship building
Toronto, Ontario, Canada · Remote OK
$30/hr–$35/hr
As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centr…
Skills: Veterinary diagnostics, Technical troubleshooting, Customer relationship management, Training, Communication
Columbia, Missouri, United States · On-site
$22/hr–$24/hr
As an IDEXX Molecular PCR Laboratory Technician, you will be a key contributor at one of the largest veterinary diagnostic companies in the world. You will perform molecular laboratory testing that helps to serve profess…
Skills: Molecular biology, PCR, Laboratory testing, Sample homogenization, Nucleic acid extraction
Frisco, Texas, United States · On-site
$130k–$141k/yr
The Senior Manager, Customer Support (ezyVet) is responsible for leading the global ezyVet Customer Support organization, ensuring exceptional customer experiences while driving operational excellence, team engagement, a…
Skills: Leadership, Customer support, Team management, Technical troubleshooting, Strategic planning
Hamilton City, Waikato, New Zealand · Hybrid
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is seeking Expressions of Interest from customer-focused professionals who are intere…
Skills: Customer service, Communication, Problem solving, Empathy, Professionalism
Auckland, Auckland, New Zealand · Hybrid
We are seeking an experienced Software Engineering Manager (Tech Lead) to join our Auckland-based engineering team. This is a genuinely hybrid role, with approximately 50% of your time focused on hands-on technical deliv…
Skills: Technical Leadership, Software Engineering, Cloud-Native Architecture, TypeScript, Go
Cleveland, Ohio, United States • Remote OK
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will install and train veterinary staff on diagnostic imaging systems while providing onsite technical troubleshooting and support. You will manage your own schedule to build customer relationships and serve as a trusted advisor within your assigned territory.
The role requires 3+ years of veterinary clinic experience, a valid driver's license, and the ability to travel up to 75% of the time. Candidates must possess strong communication skills and the physical ability to handle equipment and work with animals.
As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.
This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.
We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.
We’re looking for individuals who:
Are strong communicators
Have strong organizational skills
Are empathetic and collaborative
Are customer-focused team players
Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives
You will travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
You will install IDEXX Diagnostic Imaging Systems for customers in your area
You will train veterinary clinic staff on best practices to maximize system performance
You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor
You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth
Valid driver’s license required
Residency in the East Ohio Valley & Pittsburgh regions (Preference of Cleveland or Pittsburgh area) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals
3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, strongly preferred
Hourly rates targeting $30 – $35 / hour based on experience
Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
To consistently meet new people and building relationships with our customers
Continued growth within your position through comprehensive training programs
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-FSR
#LI-CF1
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
