Hoofddorp, North Holland, Netherlands · Hybrid
As a Technical Customer Support Consultant, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Networking
Paris, Ile-de-France, France · Hybrid
$90k–$105k/yr
Our IT team is looking for a skilled Salesforce Administrator focused on helping develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experience…
Skills: Salesforce Administration, Sales Cloud, Service Cloud, Flow, Process Builder
Maine, United States · Remote OK
As a Manager in the Veterinary Software Customer Success team, you will manage the team responsible for overseeing and expanding IDEXX’s relationships with our corporate veterinary customers. You will be accountable for …
Skills: People Management, Enterprise Account Management, Customer Success Strategy, Retention Management, Expansion Planning
Westbrook, Maine, United States · On-site
$155k–$165k/yr
As a Staff Data Scientist- AI Engineer Clinical Solutions, you will develop AI-powered solutions that advance veterinary healthcare. This role focuses on building models and analytical workflows using Python, Databricks,…
Skills: Python, Databricks, Generative AI, Machine Learning, Natural Language Processing
Canada · Remote Solely
$160k–$170k/yr
As a Medical Affairs Specialist for Parasitology you will combine scientific expertise, medical education, and cross-functional collaboration to support innovative diagnostic solutions and veterinary best practices. As p…
Skills: Veterinary Parasitology, Infectious Disease Diagnostics, Medical Communications, Scientific Positioning, Clinical Study Development
Westbrook, Maine, United States · On-site
As a Software Implementation Project Coordinator for the Veterinary Software Customer Experience team, you will lead implementation projects of our veterinary software for IDEXX customers, primarily focusing on the ezyVe…
Skills: Project Coordination, Customer Service, SaaS Onboarding, Stakeholder Management, Risk Management
Westbrook, Maine, United States · On-site
$20/hr–$23/hr
As a Culinary Support Roundsperson on our Westbrook team, you will help deliver fresh, high-quality food in a fast-paced, collaborative environment. You will have the opportunity to showcase your culinary skills, contrib…
Skills: Food Preparation, Line Cooking, Menu Development, Plating, Food Safety Compliance
Westbrook, Maine, United States · On-site
As the Senior Manager of Revenue Operations, you are the implementer and operator of the revenue architecture model. You own the data model (Volume, Conversion, and Time metrics as defined below), the operating cadence (…
Skills: Revenue Operations, Salesforce, CRM Architecture, Commercial Strategy, Data Infrastructure
Roswell, Georgia, United States · On-site
As a Senior Manufacturing Engineering Technician on our 3rd shift in Roswell, GA, you will support advanced industrial manufacturing operations within a clean, climate-controlled medical device manufacturing environment.…
Skills: Preventive Maintenance, Corrective Maintenance, Electro-mechanical Troubleshooting, PLC Troubleshooting, Robotics
Poland · On-site
Contract Type : Maternity Cover In the Account Manager – Veterinary Diagnostics role covering Silesia and part of Lódzkie, you will be on the front line building strong relationships with our veterinary clients to help s…
Skills: Consultative Selling, Territory Management, Relationship Building, Product Training, Medical Device Sales
France · Hybrid
En tant que Responsable Régional de l'activité Livestock, Poultry and Dairy (LPD) chez IDEXX, vous serez responsable des gammes Bovines, Porcines et Volailles, en mettant l'accent sur nos principaux produits Elisa et PCR…
Skills: Consultative Selling, Account Management, C-Level Relationship Building, Negotiation, Technical Communication
Montpellier, Occitania, France · On-site
Secteur: Montpellier & Toulouse A propos du poste : Dans le cadre de nos activités en France, nous recherchons un représentant d’assistance technique (h/f). Vous faites partie d’une équipe couvrant l’ensemble du pays et …
Skills: Technical Troubleshooting, Equipment Installation, Customer Training, IT Proficiency, Interpersonal Skills
Spain · On-site
En la posición de Account Manager – Diagnóstico Veterinario, Extremadura, estarás en primera línea trabajando para construir relaciones sólidas con nuestros clientes veterinarios y ayudar a impulsar la venta de la carter…
Skills: Consultative Selling, Territory Management, Account Management, Veterinary Diagnostics, Customer Relationship Management
São Paulo, São Paulo, Brazil · On-site
Estamos em busca de um Especialista de Planejamento para a nossa área de Supply Chain. Nesta função você irá realizar: Analisar histórico de vendas, tendências de mercado e dados operacionais para construção e atualizaçã…
Skills: Demand Planning, Inventory Management, Supply Chain Management, Data Analysis, SAP
Leeds, England, United Kingdom · On-site
As a Medical Laboratory Technician in our Microbiology department in Wetherby, you will receive, prepare, and assess veterinary samples to help veterinarians identify what might be wrong with someone's pet. You might be …
Skills: Urinalysis, Parasitology, Microbiology, Sample Preparation, Microscopic Techniques
Glen Burnie, Maryland, United States · On-site
As a Laboratory Technician at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic companies in the world, join…
Skills: Laboratory Testing, Microscopy, Pipetting, Clinical Diagnostic Analyzers, Sample Management
Germany · Remote OK
Als Tiermedizinische/r Fachangestellte/r (TFA) oder Tierarzt/Tierärztin im Außendienst (w/m/d) arbeitest Du eng mit anderen Außendienstmitarbeiter/innen sowie internen Teams zusammen, um Strategien zu entwickeln, mit den…
Skills: Customer Relationship Management, Technical Support, Product Training, Installation, Troubleshooting
Maine, United States · Remote OK
$110k–$120k/yr
As an Application Developer Sr I, you will design and build software and data solutions that enable advanced medical insights using modern technologies. You will collaborate with a high-performing Scrum team to deliver i…
Skills: AWS, Java 17, Python 3, GitHub Actions, MySQL Aurora
Westbrook, Maine, United States · Hybrid
$120k–$140k/yr
The Companion Animal Group (CAG) Dx Business Unit PMO is seeking a Sr. Project Manager to join our team, with a focus on supporting the project management needs of CAG Dx product management teams — including our CAG Dx s…
Skills: Project Management, Program Management, Agile Methodology, Scrum, Kanban
United States · Remote OK
$110k–$120k/yr
As an Application Developer Sr I, you will design and build software and data solutions that enable medical insights using modern technologies. You will work within a high-performing Scrum team to deliver impactful solut…
Skills: Software Design, AWS, GitHub Actions, Python, Java
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Provide high-quality technical support for diagnostic analyzers and software solutions to veterinary practices. Coordinate installations and collaborate with internal teams to resolve complex hardware and integration issues.
Requires fluency in English and a degree or equivalent experience in a technical or scientific field. Candidates must have proven experience in technical customer support and strong aptitude for hardware and software troubleshooting.
As a Technical Customer Support Consultant, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.
The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.
You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.
You'll provide technical support on diagnostic analyzers and software solutions.
You'll coordinate installations and troubleshoot hardware and integration issues.
You'll partner with internal teams to resolve customer challenges efficiently.
You'll guide customers through troubleshooting and best practices.
You are fluent in English. Fluency in an additional European language will be a strong add.
You've provided exceptional customer support in technical or service environments.
You collaborate effectively across teams to resolve complex issues.
You're a proactive problem-solver with strong communication skills.
You've supported customers in fast-paced, multi-channel environments.
Strong technical aptitude with hardware, software, or networking exposure.
Proven experience delivering high-quality customer service.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Relevant degree or equivalent experience in a technical or scientific field.
This is a hybrid role based out of our Hoofddorp location, with a minimum requirement of eight days a month onsite.
Opportunity for an annual bonus
On the job training & career advancement opportunities.
Additional benefits including but not limited to volunteer paid days off, bike plan and much more.
25 days holidays / year
Retirement/Pension contribution percentage paid by IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
