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$74k–$90k/yr
Full-time
Medical, Dental, Vision, 401(k), Paid Time Off, Annual Bonus Structure
Posted 26d ago
~40 hrs/week
Responsibilities
Perform emergency repairs, installations, and routine maintenance for advanced Stretch Robotics at customer sites. Collaborate with Sales and Engineering teams to resolve technical issues and maintain high customer satisfaction metrics.
Requirements
Requires prior experience in high-reliability field service and mechanical equipment repair using power tools. Candidates must be able to travel up to 80% of the time and possess strong customer communication skills.
Full job description
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Day to day activities:
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in our CRM
Desired skills:
Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment.
Experience using power tools and specialized equipment.
Travel:
Ability to travel up to 80% of the time
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
The base pay range for this position is between $73,670 to $90,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment. We are growing rapidly, building a commercial company that delivers cutting edge technology and solutions to our customers from industrial applications to logistics and warehouse solutions.
Related keywords
Stretch RoboticsAutomation SolutionsIndustrial ApplicationsWarehouse LogisticsCSATFirst-Time-FixCRMMobile RobotsMechanical EquipmentField Service Engineering
Boston Dynamics builds advanced mobile manipulation robots with remarkable mobility, dexterity perception and agility. We use sensor-based controls and computation to unlock the potential of complex mechanisms. Our world-class development teams develop prototypes for wild new concepts, do build-test-build engineering and field testing and transform successful designs into robot products. Our goal is to change your idea of what robots can do.
Offices: Waltham, MA 02451, US · Mountain View, CA 94043, US
Robotics and SimulationIndustrial EngineeringMachinery ManufacturingRobotic Process Automation (RPA)RoboticsArtificial IntelligenceSoftwareHardwareIndustrial AutomationArtificial Intelligence (AI)
Based on 5427 listings with disclosed salaries, most technology jobs in Massachusetts pay between $93k–$216k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 6,765 open technology positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
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