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Jacksonville, Florida, United States • Hybrid
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Lead the maturation of IT hardware management and data reporting functions, serving as the primary point of contact for hardware inventory practices. Manage the asset lifecycle within ServiceNow, ensuring data integrity in the CMDB and collaborating with GRC and IT Finance teams.
Requires a Bachelor's degree in a technical field and at least 10 years of job-related experience. Preferred candidates possess deep expertise in ServiceNow HAM, ITIL certifications, and experience managing enterprise-level hardware programs for Fortune 500 companies.
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.
The Corporate IT Infrastructure Department is seeking an experienced and results oriented Hardware Asset & Inventory Manager who will lead the maturation of numerous IT Hardware management and data reporting function. Reporting to the Program Manager for Corporate IT Asset Management at FNF, this role will provide technical and process leadership for internal and external clients. Overall, this resource will help enable the business through improving IT Asset inventory technologies and processes.
This position is hybrid based out of our Jacksonville, FL office.
DUTIES & RESPONSIBILITIES
Overall:
Serve as experienced, knowledgeable, practitioner, to serve as a point of contact for FNF’s hardware inventory and asset management practices.
Assist in the management of the Technical Services inventory as represented in ServiceNow, including education, intake, data governance, and record decommission.
Improve on the current HAM governance reporting programs. And, working with applicable IT managers on actioning reporting.
Serve as a centralized point for the governance, risk, and compliance groups to secure information regarding FNF’s hardware inventory and asset management practices.
Detail:
Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes, using both ServiceNow-supported processes and others.
Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
Work on data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes, including through CMDB, HAM, and DPM Health Dashboards.
Enable governance structure that allows the Technical Services inventory to serve multiple departments and resource needs including those from Compliance, Information Security, Risk Management, Legal (not limiting to ITAM use cases).
Lead ITAM’s participation in the implementation and maintenance of integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.
Collaborate with various stakeholders, including business, technical, and GRC to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
Create and maintain comprehensive technical and process documentation, including design specifications, user guides, and strategic direction guidance.
Other:
Manage and mentor a small team directly.
Act as a hands-on working manager.
Working closely with IT Finance and Licensing in controlling service budget.
Continual contract review and updates as service requirements change & mature.
Perform other duties and responsibilities as required.
Willingness to travel if required.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Minimum 10 years of job-related experience required.
IT project management experience in planning and implementing enterprise level systems.
Experience in technology product management.
Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools.
Overall: Demonstrated experience with assisting with the management of a F500’s enterprise hardware asset and inventory program in ServiceNow.
IT Operations:
Possesses current technical knowledge of IT hardware and software including but not limited to servers, desktops, laptops, mobile devices, network devices, storage devices, software licensing basics, enterprise applications, virtual devices, services and components.
5+ years’ experience in modern IT infrastructure support and maintenance, including an understanding of how an IT Operations group delivers services and supports the company.
ServiceNow Digital Portfolio Management. 5+ years’ experience in working within the technology portfolio management offerings from ServiceNow.
Communication and Management:
Excellent communication and presentation skills in English
Prior team leadership experience.
Certifications: Relevant certifications such as ITIL, ServiceNow DF (CMDB and CSDM), ServiceNow CSA, and ServiceNow CIS-HAM
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. Ranked #313 on the FORTUNE 500(r) list for 2025, FNF is the nation's largest title insurance company through our title insurance underwriters (Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title Insurance of New York) that collectively issue more title insurance policies than any other title company in the United States. Our mission is to advance, expand, and protect the experience of property ownership by making the safety of our customers our primary focus. We pride ourselves on being extremely customer-oriented, motivated, and quick to provide solutions for all of your title insurance needs. We strongly encourage employee ownership of company stock so our FNF family can share in our company’s continuous growth and be a valuable part of something bigger than themselves.
Offices: 601 Riverside Avenue, Building 5, Jacksonville, FL 32204, US
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