Jacksonville, Florida, United States · Remote OK
$75k–$125k/yr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Fraud Intake, Incident Documentation, Case Management, Post-Incident Review, Root Cause Analysis
Franklin, Tennessee, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Residential Title Underwriting, Title Review, Risk Management, Legal Guidance, Title Defect Resolution
Raleigh, North Carolina, United States · Hybrid
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and t…
Skills: C#, .NET, MSSQL, Web Applications, CSS
Maitland, Florida, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Project Management, Agile Methodology, Scrum, Stakeholder Management, Resource Allocation
Raleigh, North Carolina, United States · Remote OK
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and t…
Skills: SoftPro Select, Real Estate Closings, Escrow, Project Management, Microsoft Excel
Raleigh, North Carolina, United States · Hybrid
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and t…
Skills: Terraform, Ansible, PowerShell, Azure, Kubernetes
Raleigh, North Carolina, United States · Remote OK
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and t…
Skills: Real Estate Closing Procedures, Title Insurance, Customer Service, Problem Solving, Troubleshooting
Phoenix, Arizona, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Escrow Support, Document Preparation, File Maintenance, Client Communication, Time Management
Seaside, Oregon, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Relationship Building, Business Development, Account Management, Sales Strategy, CRM Systems
Maitland, Florida, United States · Hybrid
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Court Discovery, Data Acquisition, Title Plant Expansion, Vendor Management, Statutory Research
Bedford Heights, Ohio, United States · Remote OK
$28/hr–$34/hr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Commercial Title Examination, Title Reporting, Risk Assessment, Chain Of Title Analysis, Legal Description Verification
Jacksonville, Florida, United States · Hybrid
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Hardware Asset Management, ServiceNow, CMDB, IT Asset Management, Data Analysis
Fresno, California, United States · On-site
$16/hr–$20/hr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Escrow File Management, Document Preparation, Communication Coordination, Microsoft Office, Real Estate Transactions
Jacksonville, Florida, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: SOC Management, Threat Detection, Incident Response, SIEM, XDR
Denver, Colorado, United States · On-site
$25/hr–$33/hr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Escrow Processing, Title Insurance, Document Preparation, Customer Service, File Management
Portland, Oregon, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Commercial Real Estate, Microsoft Office, Verbal Communication, Written Communication, Problem Solving
Clackamas, Oregon, United States · On-site
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Business Development, Client Relationship Management, Networking, Market Analysis, CRM Systems
Seattle, Washington, United States · On-site
$50k–$70k/yr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Personal Lines Insurance, Property and Casualty Insurance, Sales, Cross Selling, Customer Service
Pasadena, California, United States · Hybrid
$80k–$90k/yr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Title Plant Acquisition, Operational Readiness Assessment, Data Integrity Validation, Stakeholder Engagement, Title Insurance Underwriting
Jacksonville, Florida, United States · Remote OK
$135k–$175k/yr
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title in…
Skills: Fraud Operations Leadership, Wire Fraud Prevention, Incident Response, Fraud Analytics, Governance Frameworks
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Manage the end-to-end fraud intake process by documenting fraud events and routing cases to appropriate security and legal teams. Lead post-incident reviews to identify root causes and implement control improvements to strengthen wire fraud defenses.
Requires a bachelor's degree and at least 2 years of experience in operations, compliance, or fraud prevention. Candidates must be proficient in Excel and experienced with case management systems and structured operational workflows.
FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.
Fidelity National Financial (FNF) is seeking a Fraud Intake Analyst to join the Compliance organization and support the enterprise wire fraud prevention program. As the front line of the fraud intake process, the Fraud Intake Analyst plays a critical role in enabling downstream fraud analytics, detection improvements, incident response, and compliance reporting. The position partners closely with Fraud Operations, Compliance, Information Security, and business teams to connect signals across systems, identify discrepancies, and support post-incident reviews that uncover root causes and control gaps.
The ideal candidate is highly detail-oriented, operationally disciplined, and thrives in environments where precision and structured processes are essential. Success in this role is measured through improvements in intake accuracy, documentation quality, timeliness of incident handling, and the overall strength of the organization’s wire fraud defense capabilities.
This role sits 100% remote.
Fraud Intake & Event Documentation
Manage the fraud intake process end-to-end by capturing and logging all attempted and confirmed fraud events.
Maintain accurate and well-structured records of incident metadata, artifacts, communications, logs, and relevant documentation.
Apply consistent taxonomies, classifications, and metadata standards across all fraud events to support analytics and reporting.
Identify opportunities to improve intake processes, documentation standards, and operational workflows.
Intake Triage, Routing & Queue Management
Serve as the central intake coordination point for fraud incidents, routing cases to appropriate teams including Fraud Operations, Information Security, Operations, Legal, and banking partners.
Manage intake queues and maintain service-level discipline for case triage and escalation.
Provide operational visibility into case volumes, status updates, and aging metrics.
Post-Incident Review (PIR) Support
Lead or support structured Post-Incident Reviews for fraud events.
Analyze contributing factors, root causes, control gaps, and process deviations.
Document findings and track follow-up actions to completion.
Continuous Improvement & Control Feedback
Ensure lessons learned from fraud events are incorporated into processes, controls, training, and detection logic.
Identify recurring patterns or operational gaps that require remediation.
Partner with Fraud Operations, Compliance, Information Security, and business teams to strengthen fraud prevention processes.
Cross-Functional Collaboration & Communication
Work closely with internal stakeholders to coordinate incident handling and response activities.
Prepare incident summaries, operational updates, and documentation for leadership and partner teams.
Maintain clear communication during active fraud events and follow-up investigations.
Data Quality & Reporting Support
Ensure fraud intake data is accurate, complete, and suitable for downstream analytics and reporting.
Support development of KRIs, PKIs, and trend analysis through consistent and high-quality intake documentation.
Collaborate with the Fraud Data Analyst to improve data quality and readiness for enterprise fraud analytics.
Bachelor’s degree in Business, Information Systems, Criminal Justice, Finance, or a related field, or equivalent combination of education and professional experience.
2+ years of experience in operations, compliance, fraud prevention, security operations, or similar process-driven environments.
Strong attention to detail and ability to maintain accurate documentation and structured records.
Experience working with structured workflows, case management systems, or operational ticketing platforms.
Proficiency with Excel including pivot tables, filtering, and basic data analysis.
Strong written communication skills for incident documentation and reporting.
Ability to manage competing priorities in a fast-paced operational environment.
Experience in fraud operations, financial crimes, wire fraud prevention, cyber fraud, or related risk management disciplines.
Background in IT Operations, Security Operations, or similar structured operational environments.
Experience participating in incident reviews, retrospectives, or operational investigations.
Familiarity with email security platforms, fraud monitoring tools, or operational case management systems.
Experience supporting KRI/PKI reporting, fraud trend analysis, or operational dashboards.
Strong analytical mindset with the ability to identify patterns and connect signals across multiple systems.
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. Ranked #313 on the FORTUNE 500(r) list for 2025, FNF is the nation's largest title insurance company through our title insurance underwriters (Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title Insurance of New York) that collectively issue more title insurance policies than any other title company in the United States. Our mission is to advance, expand, and protect the experience of property ownership by making the safety of our customers our primary focus. We pride ourselves on being extremely customer-oriented, motivated, and quick to provide solutions for all of your title insurance needs. We strongly encourage employee ownership of company stock so our FNF family can share in our company’s continuous growth and be a valuable part of something bigger than themselves.
Offices: 601 Riverside Avenue, Building 5, Jacksonville, FL 32204, US
Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. Ranked #313 on the FORTUNE 500(r) list for 2025, FNF is the nation's largest title insurance company through our title insurance underwriters (Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title Insurance of New York) that collectively issue more title insurance policies than any other title company in the United States. Our mission is to advance, expand, and protect the experience of property ownership by making the safety of our customers our primary focus. We pride ourselves on being extremely customer-oriented, motivated, and quick to provide solutions for all of your title insurance needs. We strongly encourage employee ownership of company stock so our FNF family can share in our company’s continuous growth and be a valuable part of something bigger than themselves.
Offices: 601 Riverside Avenue, Building 5, Jacksonville, FL 32204, US
