Florida, United States · Remote OK
$125k–$135k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Contract Negotiation, SaaS Agreement Structuring, Contract Lifecycle Management, Drafting, Redlining
Hyderabad, Telangana, India · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Onboarding Coordination, Employee Engagement, People Operations, HR Administration, Event Planning
Florida, United States · Remote OK
$110k–$120k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Sales Analytics, Strategic Communication, Operational Execution, Salesforce, Sigma
Uniondale, New York, United States · Remote OK
$71k–$91k/yr
About Gainsight: Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocac…
Skills: Enterprise Project Management, Stakeholder Communication, Software Implementation, Waterfall Methodology, Agile Methodology
Missouri, United States · Remote OK
$225k–$255k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Global Support Operations, AI-Driven Tooling, Knowledge Management, Cross-functional Escalation Management, CSAT Improvement
Hyderabad, Telangana, India · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Global Support Operations Leadership, AI-Driven Tooling, Knowledge Management, Cross-Functional Escalation Management, CSAT Improvement
London, England, United Kingdom · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Customer Success Strategy, Executive Stakeholder Management, ROI Delivery, Success Planning, Executive Business Reviews
Arizona, United States · Remote OK
$150k–$170k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Financial Modeling, Data Analysis, Strategic Thinking, FP&A, Revenue Forecasting
Wrocław, Lower Silesian Voivodeship, Poland · Remote OK
$144k–$158k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Technical Troubleshooting, Customer Relationship Management, Escalation Handling, Zendesk, HTML
Pennsylvania, United States · Remote OK
$62k–$66k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Technical Troubleshooting, Customer Relationship Management, Escalation Handling, Zendesk, HTML
Hyderabad, Telangana, India · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Learning Program Design, Workshop Facilitation, Generative AI, Instructional Design, Adult Learning Principles
California, United States · Remote OK
$200k–$215k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Enterprise SaaS Sales, Sales Management, New Logo Acquisition, Pipeline Generation, Executive Relationship Building
Missouri, United States · Remote OK
$55k–$60k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Technical Troubleshooting, Written Communication, Verbal Communication, Problem Solving, Multitasking
Hyderabad, Telangana, India · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Compensation Analysis, Market Benchmarking, Salary Structure Design, Job Leveling, Data Analysis
Florida, United States · Remote OK
$120k–$150k/yr
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orches…
Skills: Program Management, HR Transformation, Generative AI, Process Optimization, Stakeholder Management
India · Remote OK
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind th…
Hyderabad, Telangana, India · Remote OK
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind th…
Hyderabad, Telangana, India · Hybrid
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind th…
San Francisco, California, United States · Remote OK
$75k–$100k/yr
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind th…
Skills: Strategic Planning, Business Operations, Stakeholder Management, Operational Execution, Financial Modeling
San Francisco, California, United States · Remote OK
$75k–$100k/yr
We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind th…
Skills: Strategic Planning, Stakeholder Management, Operational Execution, Financial Modeling, Data Analysis
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Manage the end-to-end lifecycle of SaaS and vendor agreements while improving contracting processes and tooling. Act as the primary subject matter expert for contract inquiries from Sales, Finance, and Customer Success teams.
Requires 7+ years of experience in contracts management with expertise in B2B SaaS agreements and CLM platforms. A bachelor's degree or equivalent experience is required.
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior Contracts Manager to join our Legal team reporting to the Director, Corporate Counsel. This role is a remote role based in The United States.
In this role, you’ll play a key role in driving efficient, scalable commercial contracting operations by owning the end-to-end lifecycle of SaaS and vendor agreements while continuously improving processes and tooling. This is a great opportunity for someone who thrives in a fast-paced, high-volume environment and enjoys working cross-functionally with teams like Sales, Finance, Customer Success, and Legal. The ideal candidate brings strong skills in complex contract negotiation, SaaS agreement structuring, and contract lifecycle management (CLM) systems.
What You'll Do:
Own end-to-end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments
Draft, review, redline, and negotiate contract terms directly with customers and vendors, including real-time discussion and problem solving, escalating to legal counsel as needed
Serve as the primary point of contact and subject matter expert for contract-related inquiries from Sales, Finance, and Customer Success teams, providing timely guidance and enabling deal velocity
Develop, maintain, and continuously improve contract templates, clause libraries, fallback positions, and contracting playbooks to standardize and streamline the contracting process
Identify process gaps and lead initiatives to improve contracting workflows, reduce cycle times, and scale the contracts function in support of business growth
This role may require occasional travel (up to 5%) for team meetings, training, or company events.
What We're Looking For:
7+ years of relevant experience in contracts management or a related role, with a Bachelor's degree in a related field (or equivalent combination of education and experience), required
Demonstrated expertise negotiating and drafting a broad range of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments, ideally in a B2B technology or SaaS environment
Strong working knowledge of SaaS-specific contract concepts, including subscription models, SLAs, data processing agreements (DPAs), and indemnification and limitation of liability clauses
Extensive experience using a contract lifecycle management (CLM) platform
Proven ability to manage a high-volume contract workload independently, with strong prioritization skills, problem solving abilities and attention to detail
Excellent communication skills with both cross-functional internal stakeholders and customers, with the ability to translate complex contractual language into clear, business-friendly guidance
Excellent formal drafting skills
Nice-to-have skills:
Expertise with Ironclad, including workflow configuration, template management, and playbook management
Familiarity with Salesforce (or similar CRM) tools, and experience managing contracts in an integrated Salesforce-CLM environment
Experience working with customers and colleagues outside the United States
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $125,000 – $135,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com.
Offices: 350 Bay St, San Francisco, California 94133, US · Module No. 205, 206, 207, 208 Wing 1/ B, Level 2, Block D Cyber Gateway, Hitec City, Madhapur Hyderabad - 500081, Telangana, India, Hyderabad, Telangana 500081, IN · Kay Kay Towers 17th Cross Road Sector 7, HSR Layout Bengaluru, Karnataka, India, Karnataka, Karnataka 560102, IN · 14500 S Outer 40 Road, Suite 300, Chesterfield, MO 63017, US · 111 W Monroe St, Phoenix, Arizona 85003, US
Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com.
Offices: 350 Bay St, San Francisco, California 94133, US · Module No. 205, 206, 207, 208 Wing 1/ B, Level 2, Block D Cyber Gateway, Hitec City, Madhapur Hyderabad - 500081, Telangana, India, Hyderabad, Telangana 500081, IN · Kay Kay Towers 17th Cross Road Sector 7, HSR Layout Bengaluru, Karnataka, India, Karnataka, Karnataka 560102, IN · 14500 S Outer 40 Road, Suite 300, Chesterfield, MO 63017, US · 111 W Monroe St, Phoenix, Arizona 85003, US
