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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 403B Retirement Plan, IRA Retirement Plan, Paid Time Off
Posted 47d ago
~40 hrs/week
Responsibilities
The Care Coordinator supports individuals by coordinating behavioral health resources, psychiatric care, and Medication-Assisted Treatment. They are responsible for developing individualized service plans, managing referrals, and establishing discharge and aftercare plans.
Requirements
A high school diploma is required, while a bachelor's degree in a related field is preferred. Candidates must have prior experience in human services and possess a valid driver's license and reliable vehicle.
Full job description
Position Summary
The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.
Pay Rate: $19 - $21 an hour
Open Shift: Sunday through Thursday 8am-4pm (40hrs)
Key Responsibilities
Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
Maintain communication with external providers to ensure coordinated and continuous care across services.
Provide crisis support and assist in developing crisis prevention and response plans when needed.
Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.
About the GRIT Program
The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.
High School Diploma or equivalent (GED) required.
Bachelor’s Degree in a related field preferred.
Prior experience in Human Services required.
Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.
MHA (Mental Health Association) is a nonprofit provider of mental health & addiction recovery services in Western Mass.
Industry
Non-profit Organizations
Company size
501-1,000 employees
Founded
1960
Headquarters
Chicopee, Massachusetts
LinkedIn followers
2,415
MHA is committed to building an agency of excellence for its clients, staff and community. We will continue to strive to be the premier provider of residential and support services, noted for innovation, commitment and dedication. We conceptualize a community where all individuals have the skills and opportunities to achieve their aspirations. Our aim is to create an atmosphere where dignity, respect and equality are commonplace, where all individuals can reach their maximum potential. Through flexibility, continuous self-examination and knowledge of current and effective practices, MHA will remain on the cutting edge of service delivery. For those areas of an individual’s life that can be improved, MHA will seek to do so. For those areas in which answers are yet to come, MHA will bring hope. Respect, Integrity, Compassion!
Offices: 350 Memorial Dr, Chicopee, Massachusetts 01020, US
How much do Social Services jobs in Massachusetts pay?
Based on 1755 listings with disclosed salaries, most social services jobs in Massachusetts pay between $60k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Massachusetts right now?
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Which companies are hiring for Social Services roles in Massachusetts?
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Are there remote or hybrid Social Services jobs in Massachusetts?
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