Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)
Tampa, Florida, United States · On-site
Senior
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Abbott
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Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)
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Full-time
Health insurance, Dental coverage, Vision coverage, 401(k) with company match, Paid time off, Holidays
Posted 3d ago
Apply by Dec 8
~40 hrs/week
Responsibilities
Lead the engineering team in designing and scaling customer engagement systems including voice, SMS, and lifecycle channels. Partner with sales and marketing to optimize speed-to-lead, call routing, and conversion performance.
Requirements
Requires strong hands-on engineering experience with APIs, AWS, and event-driven systems. Candidates must have experience with telephony, SMS platforms, and high-volume contact center environments.
Full job description
📍 On-Site – Tampa, FL
About Symple Lending
Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We operate a high-volume acquisition engine and are building the infrastructure that powers real-time decisioning, lead routing, and customer engagement across multiple channels.
Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.
About the Role
We are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels.
This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance.
You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.
What You’ll Do
Lead engineering for voice, SMS, and lifecycle engagement systems
Design and optimize speed-to-lead, call routing, and contact strategies
Build and scale:
Outbound dialing systems
SMS workflows and messaging logic
Real-time engagement and routing systems
Integrate with platforms such as:
Twilio
Dialpad
SalesMessage
Other telephony and messaging tools
Partner closely with Sales and Marketing to improve conversion outcomes
Own system performance including:
Uptime
Reliability
Observability and monitoring
Continuously identify bottlenecks and implement improvements in engagement flows
Symple Lending is an innovative fintech company that delivers sustainable solutions to consumers at various milestones in their lives. Financial freedom is the ultimate destination, but the road to get there is a long and winding one, marred with uneven pavement and unexpected detours. Our customers know that when they face a last-minute surprise, we can provide a fast injection of capital to help them keep moving along life’s journey.
Offices: 3351 Michelson Dr, Suite 400, Irvine, California 92612, US · 1150 Assembly Dr, Suite 410, Tampa, FL 33607, US
How many Sales jobs are open in Tampa, FL right now?
There are currently 1,802 open sales positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Tampa, FL?
Companies currently hiring include Crunch Fitness CR Fitness Holdings, LLC, Symmetry Financial Group, AutoZone, Lowe's Companies, Inc., Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Tampa, FL?
Yes — 452 of the 1802 open sales positions offer remote or hybrid work (249 remote, 203 hybrid).
How do I apply for Sales jobs in Tampa, FL?
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