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$70k–$80k/yr
Full-time
Competitive Salary, Health Coverage, Dental Coverage, 15 Days Paid Vacation, 5 Paid Wellness Days, Company Social Events
Posted 45d ago
~40 hrs/week
Responsibilities
Manage day-to-day functions for low to medium revenue accounts and provide onboarding and continued education to clients. Collaborate with support, warehouse, and sales teams to ensure deliverables are met and optimize the customer portal experience.
Requirements
Requires 3+ years of experience in client services or project management with proficiency in G-Suite and data manipulation. Candidates must be self-starters capable of working in a fast-paced, tech-oriented startup environment.
Full job description
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.
In this role you will…
Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis
Provide Shipfusion onboarding and continued education/training throughout lifecycle
Provide world class customer support to clients, handling all questions and escalated issues as required
Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
Work alongside the Sales team to provide product demonstrations to prospective clients
Help strategize with customers on how to optimize the Shipfusion portal
Handle incoming chat, support tickets and email interaction with Shipfusion’s clients
Managing customer projects through our proprietary customer portal
Be able to succeed in a high pressure, entrepreneurial environment.
Additional duties as requested by the business as dictated by business needs
What You’ll Bring to the Team (Required Skills):
3+ years of client services, or project management experience
Proficient with technology including G-Suite and data manipulation via Spreadsheet
Strong communication and client management skills
A self starter who can work independently
Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
Desire to work in a fast-paced, tech-oriented culture
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Compensation Range
$70,000—$80,000 USD
Related keywords
eCommerceLogisticsFulfillmentCustomer SuccessSaaSG-SuiteSpreadsheetsClient OnboardingStartup CultureAccount ManagementTechnical WorkflowsCustomer Support
Shipfusion combines flexible, reliable fulfillment with powerful, real-time technology.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
2013
Headquarters
Toronto, Ontario
LinkedIn followers
5,203
Total funding
$40M
Shipfusion is the ultimate partner for rapidly scaling DTC brands. Say goodbye to fulfillment headaches and hello to the fast track to growth with a 3PL that works like an extension of your team.
With Shipfusion as your trusted partner, you get dedicated, on-site account managers and support team members to answer questions in minutes, not days. Our tech-enabled warehouses and cloud-based software provide real-time order visibility and are purpose-built to effortlessly handle sales spikes and sustained growth. Create the perfect customer experience with custom packaging, kitting, and more—if you can dream it, we can do it.
Enjoy the personalized service of a boutique 3PL with the powerful reach and cost-effectiveness of strategically located warehouses in Las Vegas, Chicago, Toronto, and York, Pennsylvania. With Shipfusion, you can focus on what you do best—growing your business. Let us handle the logistics so you can scale without limits. No matter how fast you grow, we're always ahead of your fulfillment needs.
Offices: 21 Camden St, 200, Toronto, Ontario M5V, CA
Based on 2154 listings with disclosed salaries, most sales jobs in Pennsylvania pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Pennsylvania right now?
There are currently 10,075 open sales positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Pennsylvania?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Advance Auto Parts, Tractor Supply Company, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Pennsylvania?
Yes — 1683 of the 10075 open sales positions offer remote or hybrid work (821 remote, 862 hybrid).
How do I apply for Sales jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.