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$50k–$100k/yr
Full-time
high school, associate degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Family Service Counselor is responsible for making at-need and pre-need cemetery arrangements while generating revenue through lead generation and prospecting. They serve as the primary contact for families, providing personalized service and building trust-based relationships.
Requirements
Candidates must have a high school diploma and preferably 1-2 years of college or equivalent experience in sales or customer service. A valid driver's license is required, and the ability to obtain an insurance license may be necessary depending on state law.
Full job description
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
Minimum Requirements
Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience
High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
#SCI
Postal Code: 19606Category (Portal Searching): SalesJob Location: US-PA - Reading
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US
How many Sales jobs are open in Reading, PA right now?
There are currently 75 open sales positions in Reading, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Reading, PA?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Arch Telecom, DICK'S Sporting Goods, 2020 Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Reading, PA?
Yes — 8 of the 75 open sales positions offer remote or hybrid work (4 remote, 4 hybrid).
How do I apply for Sales jobs in Reading, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.