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Northville Charter Township, Michigan, United States · Hybrid
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Part-time
high school
401k Retirement Savings With Company Match, Stock Purchase Plan, Paid Sick Time, Parental Leave, Employee Eyewear Discount, College Scholarship Program
Posted 53d ago
~40 hrs/week
Responsibilities
The Optical Specialist manages the end-to-end customer experience, from pre-exam support to final eyewear fitting and pickup. They are responsible for performing quality inspections, making final adjustments, and ensuring all products meet brand standards.
Requirements
Candidates must have a high school diploma and at least one year of experience in optical, retail, sales, or customer service. Strong organizational skills and the ability to communicate effectively with customers are required.
Full job description
Company Description
At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! For more details about Eyeglass Word, visit EyeglassWorld.com.
Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.
How would you like Sundays off? Yes, every Sunday we’re closed!
Job Description
The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.
Essential Functions:
Create an Exceptional Customer Experience
Deliver warm, confident, and personalized service at every stage of the visit
Guide customers through eyewear selection, final fitting, and product education
Ensure customers leave feeling confident in both their eyewear and their experience
Support Clinical & In Store Flow
Assist with patient flow and pre exam screenings to support Optometrists
Help ensure smooth transitions between exam, finish, and pickup moments
Serve as a calm, knowledgeable presence throughout the customer journey
Own Finish & Quality Excellence
Perform finishing work including final adjustments, inspections and quality checks
Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
Prepare orders for pickup and deliver polished, brand aligned handoff
Operate with Precision & Care
Support order entry, tracking, and timely completion
Maintain organized, clean, and efficient finish and retail areas
Identify and resolve quality or service issues proactively
Bring the Brand to Life
Model Eyeglass World service standards, tone, and behaviors in every interaction
Uphold visual, experiential, and operational brand standards in the store
Partner with the store team to deliver a consistent and elevated experience
Qualifications
Education
High School Diploma or equivalent (Required)
Work Experience
1+ year experience in optical, retail, sales, or customer service (Required)
Additional Skills
Strong multitasking, time management and organizational skills (Required)
Clear communication and the ability to educate customers effectively (Required)
Ability to prioritize customer satisfaction at every interaction (Required0
Support store team in shared goals (Required)
Bilingual abilities (Preferred)
Additional Information
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:
* 401k retirement savings with company match and stock purchase plan
* Paid sick time
* Parental leave
* Employee eyewear discount
* College scholarship program
Focus on professional growth and long-term career fulfillment:
* Training programs available
* Access to educational courses
* Emphasis on internal promotions and career advancement.
At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
We believe everyone deserves to see their best to live their best.
Industry
Retail
Company size
10,001+ employees
Founded
1990
Headquarters
Lawrenceville, GA
LinkedIn followers
33,931
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores in 38 states and Puerto Rico.
We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by providing eye care and eyewear for value-seeking and lower-income consumers.
Retail brands include America’s Best, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases, and an e-commerce website DiscountContacts.com, offering a variety of products and services for customers’ eye care needs.
Offices: 2000 NewPoint Parkway, Suite 100, Lawrenceville, GA 30043, US
Based on 1196 listings with disclosed salaries, most sales jobs in Michigan pay between $50k–$162k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 6,625 open sales positions in Michigan listed on Clera. New openings are added daily as companies post roles.
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