Inside Sales & Customer Service Representative - Diablo Tools
High Point, North Carolina, United States · On-site
Mid level
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Skills: Inside Sales, Customer Service, Account Management, Upselling, Relationship Building
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Mocksville, North Carolina, United States · On-site
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Iredell County, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Greensboro, North Carolina, United States · On-site
$35/hr
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New Hanover County, North Carolina, United States · On-site
$102k–$140k/yr
Senior$1.2B raised
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Davidson County, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Granite Falls, North Carolina, United States · On-site
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Morrisville, North Carolina, United States · Hybrid
Mid level
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Greensboro, North Carolina, United States · On-site
$28/hr–$40/hr
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Full-time
high school, associate degree
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Account, 401(K) Retirement Plan
Posted 32d ago
~40 hrs/week
Responsibilities
Manage and grow a multi-state territory and ecommerce accounts through proactive sales initiatives and high-level customer support. Ensure accurate order processing and resolve shipping or claim issues to maintain high customer satisfaction.
Requirements
Requires 3-5 years of inside sales or customer service experience and a high school diploma or GED. A competitive, goal-driven attitude and proficiency in Microsoft Office are essential.
Full job description
Company Description
THE BEST NEED THE BEST.
Known as "The Game Changers”, Diablo Tools (www.DiabloTools.com) elevates the market by providing Best in the World and Best for Our World cutting tool and power tool accessory solutions for professional users. With innovation at the forefront of everything we do, Diablo Tools continues to “raise the bar” by bringing the most advanced technology to the portable tool market that increases quality and performance and saves our users time and money. Diablo Tools is committed to providing first-class technology that makes dominates the jobsite but also makes it safer. Our innovation, however, is not the only thing that sets us apart from the competition – our people do, too.
At Diablo Tools, we pride ourselves on putting “People First.” We cannot be the Best without the Best. That’s why we onboard the Best talent and continue to invest in them through ongoing training and recurring professional development opportunities. We are proud to provide a culture that is innovative, supportive, fun, connected, and nurtures growth for our people. Our commitment to our employees has been recognized by the employee engagement platform, Energage, by naming Diablo Tools a Top Workplace in 2024. Additionally, Diablo Tools was named a Top Workplace in the cultural excellence category for professional development, employee well-being and employee appreciation. We strive to be the best for our end-users and the best for our team – so Join the Best, today!
Job Description
Diablo Tools Inc. is seeking an outgoing, highly motivated Inside Sales & Customer Service professional with experience in a fast-paced, results-driven environment. The ideal candidate possesses a strong background in customer service and sales, excels at building and maintaining customer relationships, and is committed to delivering exceptional customer experiences. This position offers significant long-term growth potential and opportunities for career advancement within the company.
Maintain and develop a multi-state territory and ecommerce accounts for growth and service activities in a fast-pace, multi-tasking, solution-focus inside environment.
Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal.
Review of day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls
Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.).
Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.
Qualifications
3-5 years of Inside Sales and/or Customer Service experience
High School Diploma or GED Required.
Associates Degree in Business Administration/Marketing/Sales preferred.
A competitive, goal-driven attitude with strong communication skills
The ability to build trust and deliver solutions for customers
A desire to grow and take on increasing responsibility
Successful experience working in a fast passed, dynamic environment under pressure while maintaining a positive “calm, cool, & connected” attitude.
Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users.
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Basic knowledge of construction products and power tools is not necessary.
We provide a world class, hands-on sales and product training program for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on development and growth for our employees.
Additional Information
Position is eligible for additional bonus compensation based on territory sales, in accordance with company bonus plans.
Diablo Tools Inc. is committed to putting “People First”. We offer a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.
Are you hungry, ready for immediate impact, excited for a challenge? Change your future forever by joining the Best!
Diablo Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Equal Opportunity Employer, including disability / veterans
Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
How much do Manufacturing jobs in North Carolina pay?
Based on 1511 listings with disclosed salaries, most manufacturing jobs in North Carolina pay between $68k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in North Carolina right now?
There are currently 8,798 open manufacturing positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in North Carolina?
Companies currently hiring include Corning Incorporated, Eaton, ABB, Butterball, RTX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in North Carolina?
Yes — 744 of the 8798 open manufacturing positions offer remote or hybrid work (189 remote, 555 hybrid).
How do I apply for Manufacturing jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.