Appficiency Inc.Manila, Metro Manila, Philippines · Remote Solely
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Appficiency Inc.
Manila, Metro Manila, Philippines • Remote Solely
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The Senior Support Consultant will lead and mentor the Managed Services team while owning the support strategy and delivery for a portfolio of 8-10 client accounts. They are responsible for ensuring high-quality service delivery, driving platform optimization, and serving as the primary strategic contact for key client stakeholders.
Candidates must have a bachelor's degree and at least 4-6 years of experience in NetSuite administration or consulting. Proficiency in Japanese and prior experience in managed services or support operations leadership are required.
Intro
Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 7 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.
The Value
At Appficiency, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with Appficiency is endless. While being a part of the team, you will be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.
The Grind
We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.
No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.
Our delivery team is a key part of our business engaging with clients with a focus on key stakeholders at the C-Suite level. Working hand in hand with the internal project management and oversight teams to ensure projects are on time, on budget, and in scope.
The Talent
As the Senior Support Consultant, you will own the strategy, delivery, and ongoing success of our support services across a portfolio of clients. You’ll be accountable for ensuring high-quality service delivery, building trusted client relationships, and driving continuous platform optimization. This role blends leadership, solutioning, and operational management, requiring you to guide a team of consultants, oversee multiple client accounts, and shape the future of our Managed Services offering.
The Commitment
The Talent
Experts in NetSuite ERP for Project-Based Businesses
At Appficiency, we help enterprises solve the most complex business technology challenges through strategic tech stack engineering and AI-led transformation. We align your strategy, systems, and industry realities to deliver measurable, enterprise-level outcomes. As a Premier Oracle NetSuite Alliance Partner, NetSuite remains a core platform in our work. We operate across the full enterprise technology ecosystem, applying deep industry expertise and AI-driven insight to ensure systems scale, adapt, and perform as the business evolves. Our team brings extensive experience across construction, manufacturing, transportation & logistics, media, healthcare, education and more, enabling us to deliver solutions grounded in how businesses actually operate. With a global presence, including Canada, the US, Australia, the UK, the UAE, Egypt, the Philippines, India, Japan, and more, we support complex organizations wherever they grow. We’re driven by our BHAG: To solve complex problems with purpose and guided by core values that shape everything we do: One Team, Ownership, Customer Care, Excellence, and Innovation. Appficiency invests in curious minds, bold problem solvers, and people who want to grow faster than they thought possible. We combine expert advice with hands-on execution to empower our clients and our people alike. Appficiency is committed to developing a culture built on integrity and teamwork and is proud to be an equal opportunity employer.
Offices: 5955 Airport Rd, Unit 800, Mississauga, Ontario, CA · 2329 W Main St, Littleton, Colorado 80120, US · Manila, Manila 1000, PH · Pune, IN · Singapore, SG
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