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Level 9 Virtual logoLevel 9 Virtual

CRM Support & Implementation Assistant (Remote)

Manila, Metro Manila, Philippines · Remote Solely

$5/hr–$7/hr

Mid level

CRM Support & Implementation Assistant (Remote) About the Role We are seeking a proactive, detail-oriented, and tech-savvy CRM Support & Implementation Assistant to join our team. This role is ideal for someone who enjoy…

Skills: CRM Implementation, Customer Support, Technical Troubleshooting, Client Onboarding, Workflow Automation

Level 9 Virtual logo

CRM Support & Implementation Assistant (Remote)

Level 9 Virtual

Manila, Metro Manila, Philippines • Remote Solely

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Mid level

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  • $5/hr–$7/hr
  • Part-time
  • Posted 4d ago
  • ~40 hrs/week
  • Remote in Manila, Metro Manila, Philippines

Responsibilities

The role involves providing technical CRM support, troubleshooting user issues, and managing client onboarding and training. Additionally, the assistant will build and optimize CRM assets such as automations, funnels, and landing pages.

Requirements

Candidates must have previous experience in technical support or virtual assistance with strong English communication and problem-solving skills. Experience with CRM platforms, automation tools, and building digital assets is highly preferred.

Full job description

CRM Support & Implementation Assistant (Remote)



About the Role

We are seeking a proactive, detail-oriented, and tech-savvy CRM Support & Implementation Assistant to join our team. This role is ideal for someone who enjoys helping users, solving technical challenges, and building solutions within CRM platforms.

The successful candidate will be responsible for providing customer support, troubleshooting platform-related issues, assisting with onboarding, maintaining documentation, and implementing CRM solutions such as automations, funnels, forms, and workflows.

Key Responsibilities

Customer Support

  • Respond to customer inquiries and support requests in a professional and timely manner.
  • Troubleshoot and resolve CRM-related issues.
  • Gather and document information necessary to investigate and resolve concerns.
  • Escalate complex issues when necessary.
  • Deliver a positive customer experience through clear and effective communication.

Client Onboarding & Training

  • Assist new users with account setup and platform onboarding.
  • Conduct support and training sessions via virtual meetings.
  • Provide guidance on platform features, functionality, and best practices.
  • Create instructional materials and video tutorials as needed.

CRM Implementation

  • Build and configure CRM assets, including:
    • Automations and workflows
    • Email campaigns
    • Funnels and landing pages
    • Forms and surveys
    • Appointment booking systems
    • Online courses and client portals
    • Websites and related digital assets
  • Support ongoing system improvements and optimization initiatives.

Documentation & Knowledge Management

  • Create, update, and maintain knowledge base articles and support documentation.
  • Identify recurring issues and develop resources to improve user self-service.
  • Ensure documentation remains accurate, organized, and user-friendly.

Project & Administrative Support

  • Track and manage assigned tasks and projects.
  • Maintain organized records and project updates.
  • Collaborate with team members to support business objectives and client success.

Qualifications

Required

  • Previous experience in customer support, technical support, virtual assistance, or a related role.
  • Excellent written and verbal English communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • High attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable learning and working with CRM platforms and digital tools.
  • Ability to work independently and take initiative.

Preferred

  • Experience with CRM platforms and automation tools.
  • Familiarity with help desk, project management, and screen-recording software.
  • Experience building automations, websites, funnels, forms, or email campaigns.
  • SaaS, software support, or implementation experience.

What We're Looking For

  • Customer-focused and solution-oriented mindset.
  • Strong sense of accountability and ownership.
  • Adaptability and willingness to learn new technologies.
  • Ability to explain technical concepts in a simple and easy-to-understand manner.
  • Team player with excellent communication and collaboration skills.

Work Arrangement

  • Remote
  • Full-Time

If you are passionate about helping users succeed, enjoy solving technical problems, and thrive in a dynamic remote environment, we'd love to hear from you.

Related keywords

CRMSaaSAutomationsWorkflowsFunnelsLanding PagesEmail CampaignsKnowledge BaseTechnical SupportVirtual AssistanceClient PortalsAppointment Booking SystemsDigital AssetsHelp Desk SoftwareProject Management Software

About Level 9 Virtual

LinkedInVisit site

Trained and Experienced Virtual Assistants For Your Business

Industry
Outsourcing and Offshoring Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Bozeman, Montana
LinkedIn followers
431

Level 9 Virtual helps every small business of all industries around the world reach their goals by bringing certified, industry-experienced, and dedicated college-educated virtual assistants. We help every business owner free up their time, be more productive, and get back to what really matters. We operate on very tight processes to ensure our VAs are both efficient when working in our client’s businesses, but also in their own work environment. Our diverse services include: • Live Lead Nurture & Messaging • High Level CRM Services • Website Development & Support • Graphic Design • Data Mining & List Building • Social Media Posting • Prospecting and Appointment Setting • General Administration • Marketing Automation • CRM Management • Facebook & Google Ads • Research & Data Mining • Graphic Design • Website Development & Optimization • Social Media Marketing • Video Editing & Graphics • & Much More

Offices: Bozeman, Montana 59718, US

Admin & Executive AssistantsResearchGraphic DesignWebsite Development & OptimizationSocial Media MarketingTravel PlanningCall Center and Customer Service SupportCopywritingVirtual AssistantWeb Design
View all jobs at Level 9 Virtual

About Level 9 Virtual

LinkedInVisit site

Trained and Experienced Virtual Assistants For Your Business

Industry
Outsourcing and Offshoring Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Bozeman, Montana
LinkedIn followers
431

Level 9 Virtual helps every small business of all industries around the world reach their goals by bringing certified, industry-experienced, and dedicated college-educated virtual assistants. We help every business owner free up their time, be more productive, and get back to what really matters. We operate on very tight processes to ensure our VAs are both efficient when working in our client’s businesses, but also in their own work environment. Our diverse services include: • Live Lead Nurture & Messaging • High Level CRM Services • Website Development & Support • Graphic Design • Data Mining & List Building • Social Media Posting • Prospecting and Appointment Setting • General Administration • Marketing Automation • CRM Management • Facebook & Google Ads • Research & Data Mining • Graphic Design • Website Development & Optimization • Social Media Marketing • Video Editing & Graphics • & Much More

Offices: Bozeman, Montana 59718, US

Admin & Executive AssistantsResearchGraphic DesignWebsite Development & OptimizationSocial Media MarketingTravel PlanningCall Center and Customer Service SupportCopywritingVirtual AssistantWeb Design
View all jobs at Level 9 Virtual

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