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Skills: IT Service Management, Service Request Fulfillment, Service Catalog Management, IT Asset Management, ServiceNow
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Contract
bachelor degree
Personal development opportunities, Travel opportunities, Baby basket, Fruit basket, Free snacks and coffee, Free training with certifications
Posted 13h ago
~40 hrs/week
Responsibilities
The IT Analyst will administer and support end-user IT service requests and catalog fulfillment processes while ensuring adherence to ICT guidelines. They will also conduct quality audits, analyze performance trends, and develop reports to provide management with insights on operational efficiency.
Requirements
Candidates must hold a bachelor's degree in IT, Engineering, or Business Management and possess at least 8 years of experience in IT Service Management. Proficiency in ITSM platforms like ServiceNow, Salesforce, Remedy, and Jira is required, along with strong stakeholder management and communication skills.
Full job description
ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.
WHY ERNI is the best place to call HOME? 🏡
🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!
Contract: there is always a project and opportunity for you.
Personal Development and Travel Opportunities outside the Philippines.
Baby Basket – to welcome your newborn to the ERNI family.
Fruit Basket – boost of vitamins during hospitalization.
Free snacks and coffee in the office
🔐 UNLOCKING NEW DOORS OFGROWTH & OPPORTUNITIES
Free Training with Certifications: Grow with us through technical and non-technical training.
Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.
Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.
Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.
⏱ FLEXIBILITY
Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.
🎉 EVENTS:
We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.
👋 What are our wishes?
Bachelor’s degree in IT, Engineering, Business Management, or a related field.
Minimum of 8 years of experience in IT Service Management, with a strong focus on Service Request Fulfillment, Service Catalog Management, and IT Asset Management.
Technical Knowledge
• Proficient in ITSM platforms including ServiceNow, Salesforce, Remedy, and Jira.
• Demonstrated expertise in managing Service Catalogs, particularly within ServiceNow.
Soft Skills
• Strong communication and presentation abilities, capable of conveying complex information to diverse audiences.
• Excellent stakeholder management skills, fostering collaboration across cross-functional teams.
• Proven track record of driving process innovation and continuous improvement.
• Highly organized with strong prioritization skills, ensuring timely and high-quality delivery under pressure.
• Strategic thinker with the ability to anticipate and plan for future end-user IT needs.
• Team-oriented with a proactive and collaborative approach to problem-solving.
Tools/Software
Extensive experience with ITSM tools such as ServiceNow, Salesforce, Remedy, and Jira.
Certification (if applicable)
ITIL Foundation Certification is highly preferred.
💼 How can you contribute to the team?
Administer and support end-user IT service requests and service catalog fulfillment processes, ensuring adherence of task fulfillment and catalog workflows to the End-User ICT guidelines.
Assist in conducting quality audits of IT service operations, analyzing performance trends, identifying areas of inefficiency, and opportunities for process improvements and implementing corrective actions.
Maintain a complete and updated documentation of the end-to-end end user IT services processes and guidelines, for internal and for clients’ use.
Contribute or participate in initiatives to enhance Service Request, Catalog, and IT Asset Management processes, ensuring they evolve with changing business needs.
Develop and present regular reports on service operations, covering request fulfillment and service catalog management, and provide management with insights on performance, operational bottlenecks, pain points, and recommended corrective actions.
As required:
Contribute to the creation of reports and presentations for management and stakeholders meetings
Perform other administrative and coordination tasks within the workforce services domain and service request fulfillment process for service management operations or initiatives.
• Participate and provide support to prepare for key events such as, but not limited to, client’s Annual Meeting and ITD Digital Week.
Service Catalog Management
• Assist in the end-to-end management of the service catalog, ensuring that entries are accurate, up-to-date, and accessible.
• Participate in requirements gathering, development, and testing activities for new workflows and system enhancements of the IT Service Management platform (i.e., Service Now) prior to production rollout.
• As required, produce and disseminate communication materials to promote awareness of available IT services.
Swiss Software Engineering. We boost people and businesses in the innovation of software-based products and services.
Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
1994
Headquarters
Luzern
LinkedIn followers
59,268
Swiss Software Engineering. We boost people and businesses in the innovation of software-based products and services.
Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers. We regard our Swiss mindset as a key success factor in fulfilling our mission. We are training and applying Swiss behaviors, such as consensus-building, pragmatism, integration, reliability, and transparency, in our diverse workforce across intercontinental locations. Our clients profit from method-based consulting services, partnership-oriented technology services and cost-conscious delivery services
ERNI was founded in 1994 in Switzerland to develop innovative software for international companies and SME. Right from the beginning sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role. Together with our great crew, they are the basis for successful software projects. Today, the ERNI Group has more than 800 employees at 18 locations in 8 countries and continues to grow.
Unlock your potential and become an ERNIan. ERNI is the right place for you.
Offices: Brünigstrasse, 18, Luzern, 6005, CH · Löwenstrasse 11, Löwenstrasse 11, Zürich, Switzerland 8001, CH · Casinoplatz 2, Bern, 3011, CH · Einsteinova, 33, Bratislava, SK · Rue de Genève 100, Lausanne, Vaud 1004, CH
ConsultingTechnologyDeliveryEngineeringDeliveryInnovationDigital Business TransformationDevOpsUX&UIAgile Transformation
How many Management & Leadership jobs are open in Mandaluyong, Philippines right now?
There are currently 212 open management & leadership positions in Mandaluyong, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Mandaluyong, Philippines?
Companies currently hiring include Accenture, Vertiv, CAI, Emerson, SMEC (an SJ Group company), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Mandaluyong, Philippines?
Yes — 67 of the 212 open management & leadership positions offer remote or hybrid work (3 remote, 64 hybrid).
How do I apply for Management & Leadership jobs in Mandaluyong, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.