Customer Service & Support Jobs in Mandaluyong, Philippines (Now Hiring) — 69 open

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv?  

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.  
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about  accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.  
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.  
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Manage the daily operations of assigned team and assist Supervisors and/or Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance. Ensure DSO and Cash Collection goals are met/achieved by the department.

 OKR 1: Staff Management and Development 

1. Evaluates individual performance and conducts performance discussions to keep everyone on track
2. Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
3. Adheres to the regularization, performance appraisal, semi-annual performance review, rewards and recognition and other people related policies and guidelines
4. Determines employee's capabilities and improvement areas
5. Identifies functional /behavioral training & development needs of employees to support team goals and objectives
6. Completes individual development plans of employees based on the  company guidelines and implements agreed training/ development activities
7. Monitors effectiveness of the development plan and supports employees in the application of learning to the job
8. Plans, organizes and coordinates team activities to enhance team camaraderie employee engagement
9. Monitors adherence to the ethics and  code of conduct and  implements disciplinary action in compliance with the requirement for due process

OKR 2: Operations Management & Functional Expertise

1. Handling/collecting transactional accounts
2. Handle escalated accounts when there are issues or disputes that requires further investigation and collaboration with other department
3. Prepare account reconciliation (when needed).
4. Ability to suggest Credit Hold
5. Forecast monthly collection
6. Ability to do Credit Risk analysis and give recommendations
7. Cross train with other functions

OKR 3: Internal Communication

1. Understands and seeks critical information and data needed by the team
2. Communicates policies, programs and decisions that affect employees
3. Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
4. Conducts team meetings to address issues and concerns, escalations, improve processes and others
5. Collaborates and networks with other leads to complete assigned projects and programs
6. Keeps management informed and updated on matters affecting their team morale and performance

OKR 4: Customer Management

1. Generates reports based on team deliverables and present to management and counterparts
2. Escalates specific issues and provides recommendation to customers to address them
3. Assists direct reports in resolution of escalations on the area of specific support
4. Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
5. Schedules, coordinates, and facilitates customer communication.
6. Works closely with counterparts/POCs to identify and address loopholes and process gaps.
7. Support projects related to quality and process improvement and handles tasks to support the objectives of the management
8. Participates in business conference calls

Education & Certifications:  

• Bachelor’s Degree of any 4-year course

Requirements:  

• 5-year experience with Vertiv Customer service environment or 3-year or more experience in Accounts Receivable 
• Knowledgeable in the use of CPQ, Oracle, Partnerweb, Getpaid, and other Collection and Order Mgt-related tools
• Internal business Tools essential in investigating of issues

Competencies:  

• Knowledgeable in the Order to Cash Cycle Process
• Process knowledge and expertise
• Customer Focus
• Action and Goal Oriented
• High Attention to Detail   
• Ability to coach and mentor direct reports towards achieving personal and common goal
• Highly Organized with ability to multi-task
• Excellent Interpersonal Relations and Teamwork
• Highly motivated and influencing

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 
Customer Focus 
Operational Excellence 
High-Performance Culture 
Innovation 
Financial Strength

OUR BEHAVIORS 
Own It 
Act With Urgency 
Foster a Customer-First Mindset 
Think Big and Execute 
Lead by Example 
Drive Continuous Improvement 
Learn and Seek Out Development