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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
This role is responsible for monitoring call center traffic and applying forecast models to optimize workforce allocation and service delivery. The analyst will track performance goals and collaborate with leadership to implement productivity and training initiatives.
Requirements
A bachelor's degree is preferred, though equivalent professional experience may be considered. The candidate should have 0-2 years of relevant experience and the ability to work a flexible schedule including nights and weekends.
Full job description
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This job is responsible for monitoring call center traffic, ensuring alignment with performance and efficiency standards. It involves analyzing call patterns and managing data to support customer service excellence. The role contributes to operational improvements and service delivery optimization.
Job Description
Responsibilities:
Maintaining monthly performance goals for customer service productivity, quality, and sales, reporting and tracking against established targets
Monitoring call volume patterns and applying forecast models to predict contact rates and seasonality impacts
Advising management on schedule changes to optimize workforce allocation and meet service level requirements
Enforcing schedule adherence among customer service representatives to maintain consistent operational efficiency
Collaborating with regional leaders to tailor training strategies, ensuring relevance to specific market needs
Identifying training and development best practices for effective implementation across various channels
Developing change management plans for productivity initiatives, facilitating smooth transitions and adoption
Participating in the assessment and enhancement of Sales Leadership Training and Development programs
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
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How many Customer Service & Support jobs are open in Pasig, Philippines right now?
There are currently 112 open customer service & support positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, ClearSource LLC, Metrobank, RealPage, Inc., Support Services Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pasig, Philippines?
Yes — 57 of the 112 open customer service & support positions offer remote or hybrid work (19 remote, 38 hybrid).
How do I apply for Customer Service & Support jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.