Patient Intake Coordinator - CSR (Home Health Account)
Cebu City, Central Visayas, Philippines · On-site
Entry level
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Patient Intake Coordinator - CSR (Home Health Account)
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Full-time
associate degree
Medical/Dental coverage (HMO), Free HMO coverage for 1 dependent, Life insurance program, Free weekly in-house massage, Cash incentives, Career development
Posted 8h ago
~40 hrs/week
Responsibilities
The Patient Intake Coordinator processes patient admissions into the EMR system and coordinates care by assigning case managers and clinicians. They also provide customer service, manage staff schedules, and support the placement team with staffing requests.
Requirements
Candidates must have at least 2 years of college education and strong English communication skills. Previous hospital or medical office experience and familiarity with medical terminology are considered advantages.
Full job description
Job Overview:
Receives and processes patient admission into our agencys EMR system for home health services.
Coordinate care by assigning case manager and clinician to ensure 48 hour admission
Follow up on inquiries related to the patient admission and staff availability.
Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
Perform coordination duties to support day to day work flow of our field staff
Responsibilities:
Providing outstanding customer service
Answering inbound calls and explaining services
Scheduling/rescheduling appointments and managing 15+ calendars
Supporting the Placement Team with staffing requests
Assisting nursing, therapists and administrative team as needed
Qualifications:
Must have completed at least 2 years of college education
Good English communication skills - both written and verbal
Strong phone skills for inbound/outbound calling
Hospital or medical office experience is an advantage
Familiarity with medical terminology is an advantage
Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
Ready to take new responsibilities and grow professionally
Willing to ask questions and work as a part of the team, even remotely located
Available for occasional overtime work
Willing to start ASAP
Willing to work full-time night shift
Willing to work on weekends
Looking for a long-term position
Work Schedule: Night Shift
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
or
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).
Related keywords
Patient IntakeHome HealthEMRCustomer ServiceSchedulingMedical TerminologyHealthcareAdministrativeCall CenterMS OfficeAdobe AcrobatCare CoordinationStaffingNight ShiftCebu IT Park
Select VoiceCom is an Australian and American owned and operated call centre providing services from its state-of-the-art call centre and business facility in Cebu City, Philippines. Select VoiceCom was founded by an experienced team of business executives who combined their backgrounds in call centre services, information technology, and sales and marketing to help small and mid-sized businesses gain access to offshore call centre and business support services.
Offices: Cebu IT Park, 10th Floor, Cebu City, Cebu 6000, PH
customer servicesales & lead generationtelemarketinginbound call centreoutbound call centresurveyscustomer retentiontech supportproduct promotionemail & live chat support
How many Customer Service & Support jobs are open in Cebu City, Philippines right now?
There are currently 189 open customer service & support positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cebu City, Philippines?
Companies currently hiring include NCR Voyix, Accenture, RealPage, Inc., Qualfon, Conduent, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cebu City, Philippines?
Yes — 33 of the 189 open customer service & support positions offer remote or hybrid work (15 remote, 18 hybrid).
How do I apply for Customer Service & Support jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.