Customer Service & Support Jobs in Cebu City, Philippines (Now Hiring) — 47 open — Page 3

Who is Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Autonomy: decide on the best approach and own your portfolio of projects

• Impact: play an integral role in delivering complex projects for our customers

• Team: work with a talented team of PMs that will support your success from day one

• Top 10 Employer, Sunday Times Best Places to Work Awards

• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great Benefits

• 💰 ₱70,000 - ₱90,000 plus ₱5,000 allowances

• 🤸 Office based during probation then a hybrid working pattern (3 days in office, 2 days WFH)

• ✈️ 25 days paid vacation leave + 7 days paid sick leave

• 🎂 Your birthday off

• ❤️ Two half day wellbeing days

• 🩺 HMO and Dental Coverage for you

• 🤒 Life assurance

• 🤑 Referral bonus

Role Overview 🚀

Benifex are growing and we are looking to set up our first team of project managers in the Philippines to support our global customers based in the APAC region and beyond. You will own a portfolio of customer projects, split across new customer implementation projects and customer renewal projects. You will be responsible for the planning, implementation, and tracking of simultaneous customer projects, ensuring projects are delivered on time, to our agreed standard.

Responsibilities 🤘

• You’ll be planning, implementing and managing the project. You’ll follow our tried and tested project methodology to deliver a great outcome for the customer. You’ll adhere to our internal audit standards and be motivated to deliver high-quality.

• Create and maintain detailed project plans which identifies and sequences the activities needed to successfully complete the project.

• Manage issues, risks and project change requests to ensure successful and on-time project delivery.

• Produce and deliver compelling, clear and succinct project documents using multiple inputs and data sources.

• Deliver project presentations to Senior Customer representatives and key stakeholders.

• Develop trusted advisor relationships with senior level customers, including internal Executive teams across multiple clients.

What are we looking for? 🔎

• Proven project management experience: knowledge of at least one PM methodology (PME, PMP, Prince 2)

• Experience in delivering multiple customer projects simultaneously

• Experience with system integration projects (ideally HR or Payroll integrations)

• Evidence of proactively driving improvements, whether internally or externally

• A completer-finisher, someone who really takes ownership and accountability of their work.

• Someone who frequently challenges the ‘status quo’ as well as removing external and internal barriers by identifying effective solutions.

• Knowledge of project management reporting tools, such as projectmanager.com or MS Project.

• Experience in Employee Benefits, HRIS, Payroll or HR Tech

• Experience in global projects

Our Interview Process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial Call with the Talent Team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the Hiring Manager

🤩 Final interview with the Head of Operations

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.