Customer Service & Support Jobs in Makati, Philippines (Now Hiring) — 434 open

Maintenance and Inspections Oversight

• Assist with regular inspections of office spaces and furniture. Coordinate any required maintenance, monitor vendor service delivery, track related invoices, and keep employees informed of work schedules and updates.

Facility Services Coordination

• Coordinate office-related facility requests such as moves, repairs, cleaning, HVAC adjustments, locks, and furniture maintenance. Work closely with internal teams, external vendors and building management to ensure timely resolution and high service quality. Track progress and ensure completion of all service requests.

Remote Work Equipment Coordination

• Manage the deployment of remote work equipment by coordinating with employees and courier vendors to ensure timely and accurate delivery. Support logistics, address delivery issues, and maintain strong communication throughout the process.

Access Control & Surveillance Administration

• Oversee access control and surveillance systems for office facilities. Manage badge activations and terminations, maintain system functionality, perform regular data backups, troubleshoot issues, coordinate vendor maintenance and repairs, generate access reports, and support internal investigations as needed.

Safety and Security Program Participation

• Actively participate in emergency drills and ensure readiness of emergency response supplies (e.g., first aid kits, emergency lights, and related resources). Support the health and safety process by ensuring timely submission of Workplace Accident and Illness Reports (WAIR) and assisting with incident-related coordination as needed

Ad Hoc Operational Support

• Perform additional responsibilities as needed, including tracking of deployed equipment, managing inventory updates, events management and supporting workplace services initiatives to enhance employee experience and operational efficiency,.

Customer Service Excellence

• Provide consistently high-quality, customer-focused service.

Critical Expertise & Experience:

• Bachelor’s  degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.
• BOSH SO2 level is an advantage

 

Technical Skills & Knowledge

• Demonstrates basic understanding of building infrastructure and office furniture systems.
• Demonstrates basic understanding of OSHA regulations, national building codes and government policies.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
• Basic understanding in Microsoft Office (Excel, Word, PowerPoint), Canva.

 

Work Arrangement:

• Full onsite. Primary office location: 27th Floor, RCBC Plaza Tower 2, 6819 Ayala Avenue, cor. Sen.  Gil Puyat, Makati City 1200.
• Flexible and willing to work on a shifting schedule, including weekends and holidays as required by business needs.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.