Makati, Metro Manila, Philippines · On-site
We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and …
Skills: Leadership, Customer Service, Team Management, KPI Management, Strategic Planning
Makati, Metro Manila, Philippines · On-site
We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and …
Skills: Leadership, Customer service, Team management, Communication, Problem-solving
Bangkok, Thailand · On-site
About us: We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Sales Team Lead to join our team. Our teams are collaborative, vibrant and …
Skills: Sales strategy, Team leadership, B2B sales, SaaS, Customer prospecting
Bangkok, Thailand · On-site
Position Overview: We are seeking an experienced Telesales Manager for our growing team. This role involves leading a team to generate sales through outbound calls, maintaining communication, and collaborating with digit…
Skills: Telesales, Team Leadership, Sales Management, CRM Systems, Cold Calling
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing …
Skills: Telesales, Team Leadership, Sales Management, CRM Software, Salesforce
Saudi Arabia · On-site
Primary Functions: Onboarding new customer (Pre/Post implementation) Conduct regular review with customers Handle customer’s enquiries Conduct health check Retain customers Conduct after training feedbacks. P…
Skills: Customer Onboarding, Customer Retention, Contract Negotiation, Upselling, OTRS Ticket Management
Singapore, Singapore · On-site
Job Summary Are you a dynamic leader with a strategic mindset and able to manage a diverse team? Do you take ownership, embrace challenges and love problem-solving? Cartrack is one of the largest vehicle telematics compa…
Skills: Team Management, Customer Service, Operations Management, Technical Maintenance, Hardware Development Testing
Singapore, Singapore · On-site
Job Summary Are you a dynamic leader with a strategic mindset and able to manage a diverse team? Do you take ownership, embrace challenges and love problem-solving? Cartrack is one of the largest vehicle telematics compa…
Skills: Team Management, Customer Service, Technical Maintenance, Hardware Development Testing, Operations Management
Singapore, Singapore · On-site
Job Summary Are you a dynamic leader with a strategic mindset, able to manage a diverse team and passionate about customer service? Do you take ownership, embrace challenges, and love problem-solving? Karooooo is one of …
Skills: Customer Service, Quality Assurance, Team Leadership, Coaching, KPI Management
Phuket City Municipality, Thailand · Remote Solely
รายละเอียดงาน ติดตั้งและเดินสายไฟ อุปกรณ์ GPS ในรถยนต์ เซ็นเซอร์ต่างๆ และกล้องรอบคันรถ เข้าตัวรถลูกค้า สถานที่ติดตั้งตามที่ลูกค้านัด ตรวจสอบการทำงานของระบบ เช่น สัญญาณตำแหน่ง แอป/ซอฟต์แวร์ และการเชื่อมต่อ ทดสอบระบบ ตรวจเ…
Skills: GPS installation, Automotive electrical systems, Vehicle wiring, Automotive sensor installation, Dashboard console disassembly
Kecamatan Setiabudi, Jakarta, Indonesia · On-site
We are a world-leading smart mobility SaaS company with over 2,300,000 subscribers across 23 countries and we are looking for a Relationship Manager to join our team in Jakarta. Our teams are collaborative, vibrant and f…
Skills: B2B Sales, SaaS Sales, New Business Acquisition, Cold Calling, Needs Analysis
Stockholm, Sweden · On-site
About us: We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Relationship Manager (B2B Sales) to join our team. Our teams are collaborative, vi…
Skills: B2B Sales, Sales Presentations, Needs Analysis, Cold Calling, Networking
Palawan, Philippines · On-site
Responsibilities: · Responsible for achieving sales targets and other KPI’s. · Establish new dealership accounts through relationship building. · Develop and maintain good business relationship with dealer partners. · Se…
Skills: Sales, Relationship building, Negotiation, Communication, Presentation skills
Bangkok, Thailand · On-site
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimize fleets, driver behaviour…
Skills: Customer Service, Call Center, Help Desk, Inbound Calls, Line Official Account
Pampanga, Philippines · On-site
Join a Global Leader in Smart Mobility Solutions Cartrack is a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries. As we continue to grow, we are looking for an Automotive/Aut…
Skills: Automotive systems, Electronics, Troubleshooting, Driving, Technical analysis
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Pre - Sales Engineer to join our team. Our teams are collaborative, vibrant and fast-growin…
Skills: Pre-sales, IoT, Software Implementation, Technical Documentation, ROI Evaluation
Cebu City, Central Visayas, Philippines · On-site
Responsibilities: · Responsible for achieving sales targets and other KPI’s. · Establish new dealership accounts through relationship building. · Develop and maintain good business relationship with dealer partners. · Se…
Skills: Sales, Relationship building, Negotiation, Communication, Presentation skills
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
About Us We’re a world-leading smart mobility software company with over 2,600,000 active users across 24 countries. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freed…
Skills: Sales Leadership, Team Coaching, B2B Sales, Pipeline Management, CRM
Kecamatan Setiabudi, Jakarta, Indonesia · On-site
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast growi…
Skills: Accounts receivable, Collections, Payment recovery, Account reconciliation, Sales purchase orders
Kecamatan Setiabudi, Jakarta, Indonesia · On-site
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast growi…
Skills: Accounts Receivable, Debt Recovery, Account Reconciliation, Billing, Microsoft Office
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Lead and motivate the customer care team to achieve service standards and key performance indicators. Oversee daily support operations while developing initiatives to improve customer satisfaction and retention.
Requires a Diploma or Bachelor’s Degree in Business or a related field. Candidates must have at least 7 years of experience in customer service, preferably within the tech or service industry.
We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels.
Responsibilities:
Lead and motivate a customer care team to achieve service standards and KPIs.
Define clear goals and implement effective customer service strategies.
Oversee customer support operations, including issue resolution and escalation.
Develop initiatives to improve customer satisfaction, loyalty, and retention.
Provide leadership, training, and guidance to ensure team competency.
Prepare regular performance and service reports for management review.
Requirements:
Diploma or Bachelor’s Degree in Business or related field.
Minimum 7 years’ experience in customer service, preferably in a tech or service-based industry
Strong leadership and communication skills.
Excellent command of English.
Problem-solving mindset with innovative and customer-focused approach.
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
